Jump to content

DTMF Match list


pbxuser911

Recommended Posts

is it possible when someone reaches a IVR Node and presses the DTMF and is routed to another Auto Attendant, then presses a input which routes to a Agent group and an Extension rings, can i see what DTMF was entered on the IVR Node? and it should display on the Phone when they call?

 

All these digits are consumed by the PBX to make/take decisions before the phone starts ringing. So, the answer is no.

Link to comment
Share on other sites

is it possible when someone reaches a IVR Node and presses the DTMF and is routed to another Auto Attendant, then presses a input which routes to a Agent group and an Extension rings, can i see what DTMF was entered on the IVR Node? and it should display on the Phone when they call?

 

 

I see your callflow scenario OK.

 

Could you spell out the circumstances of the caller and the objective of the Auto Attendant and ACD Group.

Link to comment
Share on other sites

All these digits are consumed by the PBX to make/take decisions before the phone starts ringing. So, the answer is no.

 

Wouldn't this be 3rd party/SOAP app stuff? Examples being a banking client that takes in a account number that needs to be passed to the agent/PAC from DTMF inputted by the caller?

Link to comment
Share on other sites

Wouldn't this be 3rd party/SOAP app stuff? Examples being a banking client that takes in a account number that needs to be passed to the agent/PAC from DTMF inputted by the caller?

 

We need something that put the input from the IVR node in the CMC field of the current call. That would also be very useful before someone enters a queue.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...