Jump to content

Call Center Listen in Feature--can person stay listening?


mattlandis

Recommended Posts

Hello,

 

The "listen in" is great! The one issue is if a manager wants to monitor a certain agent, is it possible to stay listening to all calls from a certain extension? when *83 <ext> is dialed it connect manager to ongoing call but manager needs to dial it again when extension makes the next call.

 

thanks

 

Matt

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...