SNOM 300 - incomming caller id only shows name

[voipguy]

Hi,

 

We just PnP 5 SNOM 300's with pbxnsip ver 4.2.1.4010 32bit centos and everything works except for incomming caller id only shows the callers name and not the number. Is this a bug or a setting I'm missing?

 

Customers previous phone system had caller id now this new system I installed for them only shows the callers name - customer is not happy. The caller id works fine on the SNOM 370's.

 

Thanks,

 

Daryl

[voipguy]

I also just tested a SNOM 320 and I get the same results - incomming caller id only displays the callers name and no number.

 

I downgraded the SNOM's firmware to ver 7.3.30 on both the 300 and 320 and same results. Also changed the trunk settings "Remote party/Privacy indication:" to all options and still same results.

 

Trying to resolve this before Monday when client gets back to office - all 8 phones - 5 SNOM 300's and 3 SNOM 320's have no incomming number in the call display. SNOM 370/821 and 870 work fine.

 

Anyone else have this problem with the 300/320's/

 

Thanks

[voipguy]

Anyone?

[Vodia PBX]

There was a similar post, essentially you can set a settings on the phone that influences what is being displayed.

[pbx support]

Login to the web interface of the phone and change Preference->Number Display Style setting.

[voipguy]

Login to the web interface of the phone and change Preference->Number Display Style setting.

 

Hi pbx support,

 

Thanks. I changed the setting inside the phone to "Number Name' and now I can see the full caller id number and part of the name. It's a 2 line display - you would think they would use the top line for name and bottom line for number like the rest of the world

 

 

What files do I change inside pbxnsip so this setting will always stay even after firmware upgrade? We run hosted version so we can't do the above for the remote 300's and 320's.

 

Thanks.

[pbx support]

Open snom_3xx_phone.xml template and look for this line

<user_name idx="{lc}" perm="RW">{account}</user_name>

 

Then add the below line and save

<display_method idx="{lc}" perm="RW">display_number_name</display_method>

[voipguy]

Open snom_3xx_phone.xml template and look for this line

<user_name idx="{lc}" perm="RW">{account}</user_name>

 

Then add the below line and save

<display_method idx="{lc}" perm="RW">display_number_name</display_method>

 

Thanks, I'll give it a try but I think that will also change all the other snom models as well 370/821/870's ? because the snom_3xx_phone.xml template is used by all phone models.

 

I read somewhere that I can set custom settings for all 300's and 320's that wont effect 370/821/870's. It's only the 300 and 320's that have the caller id problem - and I want to set this on a global basis for my hosted system.

 

Can you give me some pointers to do this?

[voipguy]

Open snom_3xx_phone.xml template and look for this line

<user_name idx="{lc}" perm="RW">{account}</user_name>

 

Then add the below line and save

<display_method idx="{lc}" perm="RW">display_number_name</display_method>

 

I added <display_method idx="{lc}" perm="RW">display_number_name</display_method> to the snom_3xx_phone.xml file but like I thought it now screws up the SNOM 370 phones - caller id shows twice now with this setting. I removed it from the snom_3xx_phone.xml file.

 

I went into the Web page Control tab and loaded Reg_texts.htm and added <option>snom_300_phone.xml</option>...then loaded snom_300.xml...in this file I changed <file url="{https-url}/snom_3xx_phone.xml?model=snom300" /> to <file url="{https-url}/snom_300_phone.xml?model=snom300" /> so it will use the settings from the new custom snom_300_phone.xml file that I created in reg_texts.htm....in the new snom_300_phone.xml all the standard settings are there and I added the <display_method idx="{lc}" perm="RW">display_number_name</display_method> line - saved it...turned on full logging...rebooted snom 300 phone...the setting didn't take...looked in the pbxnsip log and I see this:

 

[8] 2011/04/24 16:38:42: Received request for file snom_300_phone.xml

[8] 2011/04/24 16:38:42: Error finding snom_300_phone.xml, Send back 404 Not Found

 

I checked the extensions generated folder and there is no snom_300_phone.xml file - so this tells me the binary doesn't create it for some reason.....I also tried all of the above for a 320 phone and same results.

 

Looks like pbxnsip can only generate a snom_3xx_phone.xml file - I can't add the display setting line in that file because it will screw up all the 370/821/870 phones.

 

pbxnsip can you confirm the binary doesn't create snom_300_phone.xml files or snom_320_phone.xml files?

 

I also copied the snom_300_phone.xml file into that extensions generated folder and rebooted phone but it still didn't work.

 

Thanks,

[pbx support]

Now we are going deeper into the customization. What you can do is to modify the snom_300.xml to have a custom file and then have the custom file contain the actual customization.

<?xml version="1.0" encoding="utf-8"?>
<setting-files>
 <file url="{http-url}/snom_3xx_fw.xml?model=snom300" />
 <file url="{https-url}/snom_3xx_phone.xml?model=snom300" />
 <file url="{https-url}/snom_300_fkeys.xml?model=snom300" />
 <file url="{https-url}/snom_web_lang.xml?model=snom300" />
 <file url="{https-url}/snom_gui_lang.xml?model=snom300" />
 <file url="{https-url tftp}/snom_300_custom.xml" />
</setting-files>

[voipguy]

Now we are going deeper into the customization. What you can do is to modify the snom_300.xml to have a custom file and then have the custom file contain the actual customization.

<?xml version="1.0" encoding="utf-8"?>
<setting-files>
 <file url="{http-url}/snom_3xx_fw.xml?model=snom300" />
 <file url="{https-url}/snom_3xx_phone.xml?model=snom300" />
 <file url="{https-url}/snom_300_fkeys.xml?model=snom300" />
 <file url="{https-url}/snom_web_lang.xml?model=snom300" />
 <file url="{https-url}/snom_gui_lang.xml?model=snom300" />
 <file url="{https-url tftp}/snom_300_custom.xml" />
</setting-files>

 

I did the above and the display name setting worked but now I'm locked out of the snom 300 phone?

 

The snom_300_custom.xml is an exact copy of the snom_3xx_phone.xml file but with the added custom display name config line....is that what's supose to be in the snom_300_custom.xml file?

 

Any idea how to get back into the snom 300 phone? I looked in the generated directory and in the xml file I have the password but it's not working - also the PnP Domain master password doesn't work anymore.

 

Thanks

[pbx support]

Adding the custom file should not have locked you out. Maybe something went wrong on the phone.

At the same time, you need not put the whole snom_3xx_phone.xml in the custom file.

 

All you need in the snom_300_custom.xml file is below (you can all put other customization into this file) and place this file under tftp folder.

 

<?xml version="1.0" encoding="utf-8"?>
<phone-settings>
<display_method perm="RW">display_number_name</display_method>
</phone-settings>

 

After this reboot the phone, you probably be able to login to the phone again.

[voipguy]

Adding the custom file should not have locked you out. Maybe something went wrong on the phone.

At the same time, you need not put the whole snom_3xx_phone.xml in the custom file.

 

All you need in the snom_300_custom.xml file is below (you can all put other customization into this file) and place this file under tftp folder.

 

<?xml version="1.0" encoding="utf-8"?>
<phone-settings>
<display_method perm="RW">display_number_name</display_method>
</phone-settings>

 

After this reboot the phone, you probably be able to login to the phone again.

Hi pbs support,

 

Thanks for the fast reply - I'll try this.

 

Thanks.

[voipguy]

Adding the custom file should not have locked you out. Maybe something went wrong on the phone.

At the same time, you need not put the whole snom_3xx_phone.xml in the custom file.

 

All you need in the snom_300_custom.xml file is below (you can all put other customization into this file) and place this file under tftp folder.

 

<?xml version="1.0" encoding="utf-8"?>
<phone-settings>
<display_method perm="RW">display_number_name</display_method>
</phone-settings>

 

After this reboot the phone, you probably be able to login to the phone again.

 

I was still locked out of the phone so I had to do the snom recovery method to reset the phone.

 

I did the above custom file settings and they worked! Thanks

Now I have the caller id working for SNOM 300/320 and the 870.