kangoo Posted July 20, 2011 Report Share Posted July 20, 2011 Hello, when somone from outside call an extension this call stop after a short period of time (3 times ringing). Where is the mistake? I am not able to find out what happens. Kind regards Kangoo Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 20, 2011 Report Share Posted July 20, 2011 It is possible that the call is going to the extension's voicemail. Quote Link to comment Share on other sites More sharing options...
Steve B Posted July 20, 2011 Report Share Posted July 20, 2011 It is possible that the call is going to the extension's voicemail. Check your ring timeout on the domain vs the hunt group, an extension may be picking up before the hunt group is done ringing if the domain settings are less than the hunt group. Quote Link to comment Share on other sites More sharing options...
kangoo Posted July 21, 2011 Author Report Share Posted July 21, 2011 Hi, it seems that the problem is solved. It was the hunt group. Thank´s Kangoo Quote Link to comment Share on other sites More sharing options...
kangoo Posted July 22, 2011 Author Report Share Posted July 22, 2011 Hello, NOT solved. 4 times ringing and hang up. No hunt group or something else. In the log I find this: [5] 2011/07/22 08:26:24: INVITE Response 487 Request Terminated: Terminate b71436b9@pbx [8] 2011/07/22 08:26:24: Hangup: Call 0 not found Regards Kangoo Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 22, 2011 Report Share Posted July 22, 2011 If you let us know the call path (i.e., if the incoming call is going to extension directly using DID, or going AA or going to Hunt with x seconds on each hunt stage etc), we can help better. Quote Link to comment Share on other sites More sharing options...
kangoo Posted July 26, 2011 Author Report Share Posted July 26, 2011 Hello, the problem is solved now. I saw in the log, that the ITSP cancled the call after 15 seconds. Now it works fine. Thanks to all. Regards Kangoo Quote Link to comment Share on other sites More sharing options...
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