Jeremy Isherwood Posted December 5, 2011 Report Share Posted December 5, 2011 Using a new SNOM ONE SOHO, just get SMTP: Cannot resolve mail.xxxxxx.com:26 I'm connect to the net, no problems with our firewall. Does anybody have the same problem? Quote Link to comment Share on other sites More sharing options...
pbx support Posted December 5, 2011 Report Share Posted December 5, 2011 Looks like the DNS could not resolve the mail server address. Are you sure mail.xxxxxx.com:26 resolves to something? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted December 5, 2011 Report Share Posted December 5, 2011 Are you able to ping mail.xxxxxx.com:26 in the soho admin console? to check navigate to "advance" in the admin soho section and type in ping mail.xxxxxx.com to see if it resolves. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 6, 2011 Report Share Posted December 6, 2011 Port 26 or port 25? AFAIK 25 was for SMTP. Quote Link to comment Share on other sites More sharing options...
Jeremy Isherwood Posted December 6, 2011 Author Report Share Posted December 6, 2011 Looks like the DNS could not resolve the mail server address. Are you sure mail.xxxxxx.com:26 resolves to something? Yes if I ping from another machine responds just fine. 64 bytes from xxx.xxx.xxx.xxx: icmp_seq=0 ttl=44 time=131.458 ms Quote Link to comment Share on other sites More sharing options...
pbx support Posted December 6, 2011 Report Share Posted December 6, 2011 Ping may not tell you the whole story. Is the mail server is really running under port 26 on that address or as the user snom ONE asked, is it on port 25? Quote Link to comment Share on other sites More sharing options...
Steve B Posted December 7, 2011 Report Share Posted December 7, 2011 Ping may not tell you the whole story. Is the mail server is really running under port 26 on that address or as the user snom ONE asked, is it on port 25? There also could be a problem depending on your internet providers policy, they may block SMTP traffic on both port 25 and 26 in their effort to stop spam. Quote Link to comment Share on other sites More sharing options...
gotvoip Posted December 7, 2011 Report Share Posted December 7, 2011 If you still are having problems turn on email logging and turn everything else off and set the log level to 8 and then go into the domain and click try next to midnight events and post the log file for some clues. Quote Link to comment Share on other sites More sharing options...
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