halalabu Posted May 22, 2012 Report Share Posted May 22, 2012 Hi Folks, Is there a document that specifies how the camp on feature works? I see very little reference to it in online manual and some of it is a little unclear to me. For example, under auto attendant features (http://wiki.snomone.com/index.php?title=Auto_Attendant_Features), it seems to say that anyone with a valid CID can be presented with a camp-on option, but in the "how an auto attendant works" page (http://wiki.snomone.com/index.php?title=How_an_Auto_Attendant_Works) it seem to say that only system extensions receive the camp on option. Additionally, I'm not sure where to turn on camping on for the auto attendant. Lastly, can you camp on a hunt group? For example, if all hunt group members are busy, the first one to become available receives the callback prompt. Sorry if I'm missing something obvious here. Thanks for your help. Kindly, Hal Quote Link to comment Share on other sites More sharing options...
Vodia support Posted May 22, 2012 Report Share Posted May 22, 2012 •Offer Camp On: This setting allows you to offer Camp On to callers, rather than limiting them to leaving voicemail. Callers will have the option to press 1 for a callback. Turn this off if you are using external voicemail systems such as Microsoft Exchange. Note Camp on will only work when the "Final Stage" is used and the extension is busy then the system will offer the camp on functionality. Quote Link to comment Share on other sites More sharing options...
halalabu Posted May 23, 2012 Author Report Share Posted May 23, 2012 •Offer Camp On: This setting allows you to offer Camp On to callers, rather than limiting them to leaving voicemail. Callers will have the option to press 1 for a callback. Turn this off if you are using external voicemail systems such as Microsoft Exchange. Note Camp on will only work when the "Final Stage" is used and the extension is busy then the system will offer the camp on functionality. Ok, thanks. So, is camping supported for outside numbers? I.e. if someone from the outside world calls and their CID comes through, will they be presented with the option to camp on? If so, I'm not able to get this behavior. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted December 27, 2012 Report Share Posted December 27, 2012 bump--i similar can't find documentation on how CAMP ON works. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted December 27, 2012 Report Share Posted December 27, 2012 http://wiki.snomone.com/index.php?title=Voicemail_Mailbox Quote Link to comment Share on other sites More sharing options...
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