sudo Posted October 30, 2013 Report Share Posted October 30, 2013 Can you please tell me what template file to modify and where to modify it to add additional ring stages in a hunt group? Is this possible? Quote Link to comment Share on other sites More sharing options...
sudo Posted October 30, 2013 Author Report Share Posted October 30, 2013 Basically I have a request to setup a system that acts the following way. They want it to ring 5 extensions. The thing is they want then to ring individually. So it rings the first ext twice, then the next without including the previous extension. After the first cycle, they want an escape message to play leave a voicemail. Then they want it to cycle again the same way and after the second cycle it forces them to the mailbox. Any suggestions on this? It doesn't look like the agent queue will ring the extensions individually. Would modifying the hunt groups be the best idea? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted October 31, 2013 Report Share Posted October 31, 2013 you can always daisy chain 2 hunt groups for this project. or use the agent group setting "http://wiki.snomone.com/index.php?title=Agent_Group_Caller_Options Caller option so they can opt out and go straight to VM if they press for example 1 after the message is played. I think the ACD would work here since you will have more control on where to send the call. Quote Link to comment Share on other sites More sharing options...
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