Calls connect after '80' is dialed

[sudo]

So on my Version: 5.0.10 (CentOS64) pbx im having a global issue.

 

We are located in UT where the predominant area code is 801

 

When dialing an 801 number, the call connects immediately after dialing '80'. (Picking up headset and dialing)

 

If we dial 1-801, it works fine. Alternatively you can type the number in, 801-XXX-XXXX and then hit dial on the phone and the call connects.

 

This does not happen on any other area code. Meaning you can live dial any other number without adding the 1, i.e. 1-801. It seems to be special to the string '80'

 

Anyone else experience this issue? I know that '8' is the voicemail prefix. Is this perhaps messing this up? How would I go about fixing this.

 

Thanks in advance

 

Sudo

[sudo]

Its hard to say if this is a SnomONE issue or a Polycom issue.

 

I test a 'live dial' from the polycom and it connects right after '80' is typed. works if '1801' is dialed.

 

I tried this from a Snom360 but this phone acts a little differently. I pick up the headset and dial the full number (801-XXX-XXXX) but it makes me press the check mark to complete the call. If I dial 1801 it completes the call automatically without having to press the check mark.

 

So its hard to tell if its a setting on the PBX or phone.

 

Ill look at the Polycoms settings.

[sudo]

Does anyone have a polycom that they could test this on?

 

Try 'live' dialing (801) 373-9120 (Provo UT Temp and Time)

[Vodia PBX]

This is probably because you have provisioned a dial plan on the phone. Check the "generated" folder what has been sent to the phone, there you can probably see the pattern.

[sudo]

Here is the dial plan config:

 

<dialplan dialplan.1.impossibleMatchHandling="0" dialplan.1.removeEndOfDial="1" dialplan.1.applyToUserSend="1" dialplan.1.applyToUserDial="1" dialplan.1.applyToCallListDial="0" dialplan.1.applyToDirectoryDial="0" dialplan.2.impossibleMatchHandling="0" dialplan.2.removeEndOfDial="1" dialplan.2.applyToUserSend="1" dialplan.2.applyToUserDial="1" dialplan.2.applyToCallListDial="0" dialplan.2.applyToDirectoryDial="0" dialplan.3.impossibleMatchHandling="0" dialplan.3.removeEndOfDial="1" dialplan.3.applyToUserSend="1" dialplan.3.applyToUserDial="1" dialplan.3.applyToCallListDial="0" dialplan.3.applyToDirectoryDial="0" dialplan.4.impossibleMatchHandling="0" dialplan.4.removeEndOfDial="1" dialplan.4.applyToUserSend="1" dialplan.4.applyToUserDial="1" dialplan.4.applyToCallListDial="0" dialplan.4.applyToDirectoryDial="0" dialplan.5.impossibleMatchHandling="0" dialplan.5.removeEndOfDial="1" dialplan.5.applyToUserSend="1" dialplan.5.applyToUserDial="1" dialplan.5.applyToCallListDial="0" dialplan.5.applyToDirectoryDial="0" dialplan.6.impossibleMatchHandling="0" dialplan.6.removeEndOfDial="1" dialplan.6.applyToUserSend="1" dialplan.6.applyToUserDial="1" dialplan.6.applyToCallListDial="0" dialplan.6.applyToDirectoryDial="0">
<digitmap dialplan.1.digitmap="" dialplan.1.digitmap.timeOut="" dialplan.2.digitmap="" dialplan.2.digitmap.timeOut="" dialplan.3.digitmap="" dialplan.3.digitmap.timeOut="" dialplan.4.digitmap="" dialplan.4.digitmap.timeOut="" dialplan.5.digitmap="" dialplan.5.digitmap.timeOut="" dialplan.6.digitmap="" dialplan.6.digitmap.timeOut=""/>
<routing>
<server dialplan.1.routing.server.1.address="" dialplan.1.routing.server.1.port="" dialplan.2.routing.server.1.address="" dialplan.2.routing.server.1.port="" dialplan.3.routing.server.1.address="" dialplan.3.routing.server.1.port="" dialplan.4.routing.server.1.address="" dialplan.4.routing.server.1.port="" dialplan.5.routing.server.1.address="" dialplan.5.routing.server.1.port="" dialplan.6.routing.server.1.address="" dialplan.6.routing.server.1.port=""/>
<emergency dialplan.1.routing.emergency.1.value="" dialplan.1.routing.emergency.1.server.1="" dialplan.2.routing.emergency.1.value="" dialplan.2.routing.emergency.1.server.1="" dialplan.3.routing.emergency.1.value="" dialplan.3.routing.emergency.1.server.1="" dialplan.4.routing.emergency.1.value="" dialplan.4.routing.emergency.1.server.1="" dialplan.5.routing.emergency.1.value="" dialplan.5.routing.emergency.1.server.1="" dialplan.6.routing.emergency.1.value="" dialplan.6.routing.emergency.1.server.1=""/>
</routing>
</dialplan>

 

I have my C3PO unit at the shop or Id have him translate it. Can anyone see whats causing my issue?

 

Anyone able to replicate the issue on their PBX?

[Vodia PBX]

I would expect something like dialplan.digitmap="[2-7]x|8[2-7]x|[2-9]11|1xxxxxxxxxx|011x.T|*x.T". Did you change your dialplan.xml?

[sudo]

I would expect something like dialplan.digitmap="[2-7]x|8[2-7]x|[2-9]11|1xxxxxxxxxx|011x.T|*x.T". Did you change your dialplan.xml?

Yeah mines the same:

 

[2-7]x|8[1-7]x|[2-9]11|1xxxxxxxxxx|011x.T|*x.T

 

What would cause it to connect after '80'? What do you suggest changing?

[sudo]

Got the following string off a Polycom forum:

 

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT

 

So far so good.

[Vodia PBX]

Well I would not know how the phone can start dialing after 80 with [2-7]x|8[1-7]x|[2-9]11|1xxxxxxxxxx|011x.T|*x.T. Anyhow, if the other pattern solves the problem even better!