Jump to content

Group Pick up not working


Carlos Montemayor

Recommended Posts

Hi

 

I just noticed that I am unable to do a group pick up. When I try, I get a "not found" message on the phone display and in the log file of the pbx I see a "undirected call pick up failed" line, then I see that the *87 call is evaluated against the dial plan. Curiosly, if I do a directed call pick up (*87 plus the extension) it works just fine. I am using version 5.1.2 (Debian64) hosted version and Yealinks with the latest firmware. I imagine I have some configuration issue, but I have not been able to get it right. What can it be?

 

Regards

Link to comment
Share on other sites

Well if *87 is run against the dial plan than that code is not part of the domain star code collection?! Check the codes of the domain, maybe something has changed there by accident. Although in that case the directed pickup should not work either. For *87 the PBX would go through the pickup preference for the extension, maybe there is something wrong on the extension setting.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...