Calls from Hunt Group with Call Forward enabled

[John]

Call flow scenario:

Auto Attendant --> Hunt Group --> Extension.

If the extension has enabled the call forward for all calls (either to another extension or to an external number) the call won't go through. The relevant exempt from the log file:

[7] 20150416123500: Hunt Group 500: Moving to next stage

[7] 20150416123500: Hunt 500: started 0 calls

[7] 20150416123500: Hunt Group 500: Moving to next stage

[7] 20150416123500: Hunt 500: started 0 calls

[7] 20150416123500: Hunt Group 500: Moving to next stage

[7] 20150416123500: Hunt 500: started 0 calls

[7] 20150416123500: Hunt Group 500: Moving to next stage

[6] 20150416123500: Hunt: Last stage, no destination

[5] 20150416123500: SIP Tx udp:XXX.XX.X.XXX:5060:

BYE sip:XXX.XX.X.XXX:5060;transport=udp SIP/2.0

Via: SIP/2.0/UDP XXX.XX.X.XXX:5060;branch=z9hG4bK-20769709c3828e26cf75ead238ebaeb1;rport

Route: <sip:XXX.XX.X.XXX;lr;nat=yes;did=946.92b3d243>

From: <sip:+3021XXXXXXXX@anonymous.invalid:5060;user=phone>;tag=67575b5e4a

To: <sip:+3069XX@XXX.XX.X.XXX;user=phone>;tag=552F8237-194402E0-0AB0143D

Call-ID: 552F8237-00728DD2@hiqpcu-lyk-236

CSeq: 24836 BYE

Max-Forwards: 70

Contact: <sip:+3021XXXXXXX@XXX.XX.X.XXX:5060;transport=udp>

Content-Length: 0

The BYE is sent by the PBX to the SIP Proxy (I have a call trace I can sent you by e-mail).

When I remove the call forward, the extension in the hunt group rings.

Please check it.

Regards,

John

[Vodia support]

Hi, Is the HG using the correct dial plan?

[John]

Hi,

 

yes it does.

 

But it doens't work even if the call forward is set to another extension in the same domain (where the dial plan isn't involved).

[Vodia PBX]

Call forwarding an extension does not affect hunt groups. Otherwise things would get very complicated and unpredictable. Call forward all is essentially like DND, it just takes the extension off the list in that stage.