semistatic Posted June 16, 2015 Report Share Posted June 16, 2015 We have the PBX connected via SIP trunk to another SIP system, and we'd like to be able to transfer calls from the auto attendant to this system. We've found a workaround of creating extensions in the PBX, then creating manual contact/registrations to the other system, but this is kind of ugly. Is there a way to get the AA to look at the dialplan if it doesn't match an extension? So for example, if 3xxx are my PBX extensions, and 5xxx are my other system's extensions (and I have a corresponding dialplan rule) - will the AA look at that? Currently I can't get it to work, but I thought we'd done it in the past with other installations. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted June 17, 2015 Report Share Posted June 17, 2015 We can run this scenario but in theory it should work. Have you assign the particular dial plan on the AA? Quote Link to comment Share on other sites More sharing options...
semistatic Posted June 17, 2015 Author Report Share Posted June 17, 2015 Yes, we only have a single dialplan, and it's assigned in the AA. When you go to dial an extension on the other system, the PBX says "this extension does not exist" after the first digit. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted June 17, 2015 Report Share Posted June 17, 2015 Can you assign the AA dial plan to a particular extension and see if you can dial the extension from the other machine? If the PBX can call using that dial plan and talk to the other machine then we are half way there. If you get an error then there you'll need to post a SIP trace of the call. Best regards Quote Link to comment Share on other sites More sharing options...
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