kh275 Posted December 7, 2015 Report Share Posted December 7, 2015 We have a customer that is using 9 to dial an outside number but they want to change it to 8 but that tries to send it to a voicemail. Is there a way to swap 8 and 9 in the system? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 7, 2015 Report Share Posted December 7, 2015 The "8" is a domain setting; by default it is the prefix to call the mailbox. You can change it, e.g. to "7". Generally speaking, it is better not to use any prefix for outbound calls. We are living in the year 2015 (soon 2016), everybody has a cell phone and you don't need to reserve a physical cable to make an outbound call any more... Quote Link to comment Share on other sites More sharing options...
kh275 Posted December 8, 2015 Author Report Share Posted December 8, 2015 I understand that it's not a nice way of doing it but that is what the customer wants. I cannot find where to change it in the domain settings. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 8, 2015 Report Share Posted December 8, 2015 In the domain settings there is under "Voicemail" an item called "Mailbox direct dial prefix" that should contain the "8". Change it to another number, e.g. "77" or just clear it if you don't need the feature. Quote Link to comment Share on other sites More sharing options...
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