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  1. Yesterday
  2. Phone type - no this should be actually automatic (otherwise edit it in the domains phone list where there is a bulk action). Attach voicemails as emails - yet that is a "class" simple setting for an extension that should be no problem with CSV.
  3. OK, then can I ask this.... Can we set up things like Phone type and template to use and extension to attach voicemails as email using the CSV?
  4. It should be in a 8KHz, Mono, Wav, 16 bit format.
  5. OK. I tried to upload a 143 Kb wav file, an MP3 file and all at a couple of different rates. When I go to upload it, the box around the file goes red. I tried it in stereo and mono and at 11025Hz and at other sample rates. Does it need to be named in a certain format?
  6. We'll add another way in the next version where you can factory reset the device with a USB memory stick.
  7. Last week
  8. Has the phonebridge been integrated to make and receive calls, or only for logging?
  9. Hello, How can I upload and set to use a default auto attendant greeting? I see a location to name which default greeting to use, but no place to upload it or set it to be used.
  10. how to reset or default vodia iop
  11. Support

    AuthID

    Nope, you do not need a handset at all to make a call from the browser. That's the beauty of it. Just make sure you're logged into the browser (Chrome ONLY) via https and not http and make sure your license supports "webrtc calls" (it will say that on the /reg_status.htm page) and your firewall is open for all the SIP and RTP necessary ports on the router and on your laptop as well (infact take down the laptop firewall to make sure it's not hindering your call at all momentarily for testing). And make a call to another extension (if you have any provisioned / registered) or to your cell phone (given you have a trunk and a working dial plan set already) and hook up an earphone to your laptop and happy making calls.
  12. rtl

    AuthID

    Yes I have but I need a handset to make a call from the user portal. Unless I'm missing something obvious and there's a way to make a call without a handset registered
  13. rtl

    AuthID

    That doesn't address the issue of registering a handset that doesn't have a vodia template where I need an authid to register the handset
  14. Vodia PBX

    AuthID

    If you want to try the Vodia soft phone for Windows, please contact support. Maybe that's easier.
  15. Did you (maybe accidentally) enable to auto logout at midnight?
  16. I tested no difference. Right now the format is $r/$o/$n/$d-$t-$i-$n-$u.wav
  17. Instead of $a try $n. https://doc.vodia.com/recloc for more help.
  18. Hi, I'm using version 60.0.3. Under recording/cdr the Record Location format is $r/$o/$a/$d-$t-$i-$n-$u.wav. When the call is being recorded in the directory it save with this format 20190814-104859-o-208-2125651111.wav. Here 2125651111 is the ANI of extension 208 while it should be remote party/calling number. Please advise how can I get calling number there instead of extension ANI through I can find where call has been made. Thank You
  19. Can you send us the screenshot of that Agent group? There might be some error on your agent group settings. Or do you have logs for this? If you enter extensions in "Extensions that may log in or out (* for all)" field, then they will be able to log out as they please.
  20. Earlier
  21. rtl

    AuthID

    Yes it will work with the authid as the acount name but I can't get the authid thats the whole point. The 3CX softphone works with asterisk, the Grandstream UCM series but we need the authid as a username which isn't necessarily the same as the account name/number. A second point that leads from this is how can I register a handset that doesn't have a template. An example right now is the grandstream WP820. Again I need an authid to register
  22. Hi, I am using Vodia version 63.0.4. In agent group system automatically logged out agents sometimes. It happen often. Sometimes it's also removed the extensions automatically from "Extensions that may log in or out (* for all)". Please advise.
  23. Support

    AuthID

    What exactly are you referring to here? The app is just for android phones and not for Windows phones. Hope you didn't mean that. Also for Laptop users, Windows, Linux or Macs , we already have user portal as mentioned before. Which works just fine. Have you given that a try yet? 1) Can you send us a screenshot of what you see on that app to be filled? That'll fasten this process. 2) If that Device is SIP complaint and has not been made to work only for 3CX then it should work with AuthID being the account name or the account number. 3) Also "account_number@domain_name" or "account_name@domain_name" can also be one of the accepted formats for the username.
  24. rtl

    AuthID

    I know there's an android app but that doesn't work on windows. I'm trying to migrate users from 3CX to Vodia. To make it easier for them I'd prefer to use the softphone they have now which works on Android, iOS, Windows and Mac. It just seems odd that we can't find and use the authID for these purposes when every other pbx I've come across I can do that. It seems restrictive to me and frankly is a real deal breaker. I'm going to have to rethink using Vodia now
  25. Support

    AuthID

    Or maybe you can just use our Vodia User portal or try out the new webrtc portal that we've come up with (about to release within weeks). We also have Android app since a few years now.
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