Agent Group Setup

191 topics in this forum

1. Collecting calls from Agent group using BLF

   By GregV, August 3, 2021
   • 4 replies
   • 396 views
   • 
   • GregV
   • August 11, 2021

2. Missed calls are blank in portal

   By execcomm, June 22, 2021
   • 3 replies
   • 259 views
   • 
   • Vodia PBX
   • June 22, 2021

3. Planned Maximum Calls in ACD change by ServiceFlag

   By Henrikt, June 2, 2021
   • 10 replies
   • 343 views
   • 
   • Henrikt
   • June 10, 2021

4. Agent Group Missed Cal

   By Guest Geo, March 18, 2021
   • 2 replies
   • 395 views
   • 
   • Guest
   • March 19, 2021

5. ACD Wallboard Queue - Agents Status in JSON

   By execcomm, March 9, 2021
   • 2 replies
   • 490 views
   • 
   • execcomm
   • March 12, 2021

6. Enable call pickup from extension BLF

   By fred.bloggs, February 13, 2021
   • 3 replies
   • 628 views
   • 
   • Vodia PBX
   • February 18, 2021

7. Bug : Logging an agent in and out adds duplicates to the Primary agents

   By chrispopp, February 4, 2021
   • 3 replies
   • 328 views
   • 
   • Vodia PBX
   • February 13, 2021

8. Agent Group Call Back Feature

   By Rameshkumar, January 25, 2021
   • 1 reply
   • 482 views
   • 
   • Vodia PBX
   • January 25, 2021

9. ACD "Wall board"

   By Henrikt, September 12, 2020
   • 17 replies
   • 813 views
   • 
   • Henrikt
   • October 21, 2020

10. Agent Group Call Back Feature

    By Rameshkumar, July 6, 2020
    • 2 replies
    • 480 views
    • 
    • Rameshkumar
    • July 6, 2020

11. Ad-Hoc outgoing calls from agents

    By Byron Paul, May 1, 2020
    • 2 replies
    • 379 views
    • 
    • Byron Paul
    • May 3, 2020

12. Agent Group Send daily CDR report

    By Rameshkumar, August 29, 2019
    • 9 replies
    • 694 views
    • 
    • Vodia PBX
    • May 1, 2020

13. ACD Admin

    By telefind, January 28, 2020
    • 1 reply
    • 427 views
    • 
    • Vodia PBX
    • January 28, 2020

14. Agent Group - Call Redirect

    By dtasia, January 6, 2020
    • 3 replies
    • 340 views
    • 
    • Vodia PBX
    • January 11, 2020

15. Agent Group Call stuck in queue

    By Rameshkumar, December 11, 2019
    • 4 replies
    • 403 views
    • 
    • Support
    • December 12, 2019

16. Transfer Agent Group Call

    By Rameshkumar, November 25, 2019
    • 12 replies
    • 406 views
    • 
    • Henrikt
    • November 27, 2019

17. Agent group opening many calls on phones (issue with 64.0)

    By chrispopp, November 20, 2019
    • 11 replies
    • 487 views
    • 
    • chrispopp
    • November 22, 2019

18. Number of agents added per ring stage

    By Rameshkumar, November 19, 2019
    • 9 replies
    • 763 views
    • 
    • Vodia PBX
    • November 20, 2019

19. Call back feature

    By Scott1234, October 29, 2019   

    • call back
    • agent group
    • 4 replies
    • 634 views
    • 
    • Scott1234
    • October 30, 2019

20. Ringback Tone Functionality

    By NathanB, October 16, 2019
    • 1 reply
    • 351 views
    • 
    • Vodia PBX
    • October 17, 2019

21. Delete callback list

    By impiantitel, June 25, 2019
    • 2 replies
    • 520 views
    • 
    • impiantitel
    • August 13, 2019

22. Agent Group Call Back Feature

    By Rameshkumar, August 6, 2019
    • 1 reply
    • 298 views
    • 
    • Support
    • August 6, 2019

23. Agent group logic changed

    By Scott1234, April 10, 2019
    • 7 replies
    • 650 views
    • 
    • Cld007
    • May 18, 2019

24. Cannot add json:// or soap:// in the Queue URL

    By chrispopp, April 11, 2019
    • 2 replies
    • 766 views
    • 
    • chrispopp
    • April 15, 2019

25. Queue status live

    By Henrikt, February 13, 2019
    • 2 replies
    • 617 views
    • 
    • Henrikt
    • February 13, 2019