Agent Group Setup

157 topics in this forum

1. Agent group logic changed

   By Scott1234, April 10, 2019
   • 7 replies
   • 333 views
   • 
   • Cld007
   • May 18, 2019

2. ringback tone instead of moh when in queue

   By mkachalin, June 30, 2008
   • 7 replies
   • 2,129 views
   • 
   • Vodia PBX
   • July 1, 2008

3. Phantom calls in agent groups

   By Jeremiah, February 16, 2009
   • 7 replies
   • 3,956 views
   • 
   • broz
   • January 23, 2011

4. "external extension"

   By RobertoAchab, January 19, 2009
   • 7 replies
   • 3,105 views
   • 
   • andrewgroup
   • February 5, 2009

5. Remote Agent Log In / Out

   By Bill H, September 25, 2007
   • 6 replies
   • 2,638 views
   • 
   • Vodia PBX
   • September 26, 2007

6. Agent Group actions strange

   By rhill, December 10, 2012
   • 6 replies
   • 796 views
   • 
   • Vodia PBX
   • December 11, 2012

7. Login/Logout doesnt work

   By Shailesh, April 7, 2010
   • 6 replies
   • 1,795 views
   • 
   • Bill H
   • April 8, 2010

8. Music on hold while ringing agents

   By David McGowan, November 15, 2007
   • 6 replies
   • 2,973 views
   • 
   • Friedom-Tech
   • September 5, 2008

9. Priority

   By hosted, August 27, 2010
   • 5 replies
   • 1,549 views
   • 
   • hosted
   • August 31, 2010

10. Caller Priority

    By Bill H, March 11, 2010
    • 5 replies
    • 1,698 views
    • 
    • rhill
    • January 24, 2013

11. Have some extensions that ALWAYS ring

    By Dunwood, August 19, 2013
    • 5 replies
    • 1,106 views
    • 
    • Vodia PBX
    • August 20, 2013

12. From-header pattern (Queue Name - Number) not working when Anonymous

    By Alexandre, January 30, 2014   

    • From-header
    • Queue name
    • (and 1 more)

      Tagged with:

      • From-header
      • Queue name
      • Anonymous
    • 5 replies
    • 924 views
    • 
    • Support
    • August 3, 2018

13. Agent group alghorithm

    By tanerultanir, November 30, 2011
    • 5 replies
    • 1,409 views
    • 
    • pbx support
    • December 1, 2011

14. web login/out

    By hosted, July 15, 2010
    • 5 replies
    • 1,652 views
    • 
    • hosted
    • July 26, 2010

15. Ring directly through to agents

    By jlumby, August 15, 2008
    • 5 replies
    • 1,817 views
    • 
    • Vodia PBX
    • August 20, 2008

16. system says then that im the 2 nd then it goes back up to 3

    By YSJ3010, October 5, 2011
    • 5 replies
    • 638 views
    • 
    • YSJ3010
    • October 16, 2011

17. ACD Log In / Log Out

    By Bill H, January 12, 2009
    • 5 replies
    • 2,159 views
    • 
    • Vodia PBX
    • January 12, 2009

18. Queue control with external logic

    By Santiago Londoño, March 5, 2009
    • 5 replies
    • 3,112 views
    • 
    • pbx support
    • March 19, 2009

19. scheduled acd log in/out

    By mattlandis, February 4, 2011
    • 5 replies
    • 2,403 views
    • 
    • Vodia PBX
    • February 27, 2011

20. Agent Group: From-Header (Miscellaneous Settings)

    By Great Office - Hummig KG, November 20, 2012
    • 4 replies
    • 620 views
    • 
    • Vodia PBX
    • November 21, 2012

21. how do we set Agents availability?

    By mattlandis, September 28, 2010
    • 4 replies
    • 1,856 views
    • 
    • mattlandis
    • September 29, 2010

22. ANNOUNCEMENT YOU ARE NEXT CALLER IN QUE

    By polycom2080, April 7, 2010
    • 4 replies
    • 1,531 views
    • 
    • Vodia PBX
    • April 8, 2010

23. problem recording greeting for Agent group

    By AAL, June 24, 2007
    • 4 replies
    • 7,481 views
    • 
    • AAL
    • June 26, 2007

24. Queue annoucements

    By MeZelf, August 28, 2008
    • 4 replies
    • 2,591 views
    • 
    • rudik
    • January 21, 2009

25. where is the ACD queue satus XML soap message

    By tanerultanir, April 29, 2010
    • 4 replies
    • 1,988 views
    • 
    • tanerultanir
    • July 8, 2010