Agent Group Setup

149 topics in this forum

1. Cellphone break ACD

   By McFone, January 14, 2012
   • 2 replies
   • 670 views
   • 
   • McFone
   • January 26, 2012

2. ACD max callers problem

   By cstar707, December 22, 2011
   • 1 reply
   • 726 views
   • 
   • snom Canada
   • December 23, 2011

3. Agent group alghorithm

   By tanerultanir, November 30, 2011
   • 5 replies
   • 1,385 views
   • 
   • pbx support
   • December 1, 2011

4. Problems about Agent Group

   By centricall, November 14, 2011
   • 8 replies
   • 1,122 views
   • 
   • centricall
   • November 23, 2011

5. New call alert

   By adampcpi, October 26, 2011
   • 0 replies
   • 637 views
   • 
   • adampcpi
   • October 26, 2011

6. system says then that im the 2 nd then it goes back up to 3

   By YSJ3010, October 5, 2011
   • 5 replies
   • 609 views
   • 
   • YSJ3010
   • October 16, 2011

7. Strange behaviour of Agent Group + anonymous caller id

   By Silvio, August 18, 2011
   • 12 replies
   • 1,602 views
   • 
   • Silvio
   • September 7, 2011

8. ACD log files / Status log files different time

   By Silvio, August 19, 2011
   • 3 replies
   • 817 views
   • 
   • pbx support
   • September 6, 2011

9. ACD Feature Requests (hot standby, acd groups)

   By royce3, August 10, 2011
   • 1 reply
   • 813 views
   • 
   • gotvoip
   • August 29, 2011

10. Agent Logout/Login Button (Snom 320)

    By cphtdk, August 23, 2011
    • 1 reply
    • 1,610 views
    • 
    • Vodia support
    • August 23, 2011

11. Administratively login these agents

    By laurent, August 13, 2011
    • 4 replies
    • 969 views
    • 
    • pbx support
    • August 15, 2011

12. Daily CDR Report email not showing Call Duration

    By catejust, July 5, 2011
    • 1 reply
    • 789 views
    • 
    • pbx support
    • July 5, 2011

13. Config for Agents for answering mashine or rerouting

    By stormwind81, June 1, 2011
    • 3 replies
    • 769 views
    • 
    • Vodia PBX
    • June 3, 2011

14. Which Setup?

    By stormwind81, June 3, 2011
    • 1 reply
    • 786 views
    • 
    • Vodia PBX
    • June 3, 2011

15. scheduled acd log in/out

    By mattlandis, February 4, 2011
    • 5 replies
    • 2,375 views
    • 
    • Vodia PBX
    • February 27, 2011

16. Phantom calls in agent groups

    By Jeremiah, February 16, 2009
    • 7 replies
    • 3,914 views
    • 
    • broz
    • January 23, 2011

17. Allow multiple ACD calls on agent - even if busy is on

    By YSJ3010, January 10, 2011
    • 1 reply
    • 704 views
    • 
    • pbx support
    • January 11, 2011

18. Agent selection algorithm

    By YSJ3010, January 10, 2011
    • 1 reply
    • 749 views
    • 
    • pbx support
    • January 11, 2011

19. Queue position announcement:

    By YSJ3010, January 10, 2011
    • 0 replies
    • 788 views
    • 
    • YSJ3010
    • January 10, 2011

20. Showing correct called ID

    By Ryan, December 6, 2010
    • 3 replies
    • 992 views
    • 
    • Ryan
    • December 8, 2010

21. how do we set Agents availability?

    By mattlandis, September 28, 2010
    • 4 replies
    • 1,822 views
    • 
    • mattlandis
    • September 29, 2010

22. Agent Logout/Login Button

    By adampcpi, September 3, 2010
    • 1 reply
    • 1,613 views
    • 
    • pbx support
    • September 6, 2010

23. Agent Auto Add

    By adampcpi, September 3, 2010
    • 1 reply
    • 1,074 views
    • 
    • tanerultanir
    • September 3, 2010

24. Priority

    By hosted, August 27, 2010
    • 5 replies
    • 1,521 views
    • 
    • hosted
    • August 31, 2010

25. web login/out

    By hosted, July 15, 2010
    • 5 replies
    • 1,624 views
    • 
    • hosted
    • July 26, 2010