Agent Group Setup

145 topics in this forum

1. New call alert

   By adampcpi, October 26, 2011
   • 0 replies
   • 601 views
   • 
   • adampcpi
   • October 26, 2011

2. system says then that im the 2 nd then it goes back up to 3

   By YSJ3010, October 5, 2011
   • 5 replies
   • 589 views
   • 
   • YSJ3010
   • October 16, 2011

3. Strange behaviour of Agent Group + anonymous caller id

   By Silvio, August 18, 2011
   • 12 replies
   • 1,570 views
   • 
   • Silvio
   • September 7, 2011

4. ACD log files / Status log files different time

   By Silvio, August 19, 2011
   • 3 replies
   • 786 views
   • 
   • pbx support
   • September 6, 2011

5. ACD Feature Requests (hot standby, acd groups)

   By royce3, August 10, 2011
   • 1 reply
   • 751 views
   • 
   • gotvoip
   • August 29, 2011

6. Agent Logout/Login Button (Snom 320)

   By cphtdk, August 23, 2011
   • 1 reply
   • 1,591 views
   • 
   • Vodia support
   • August 23, 2011

7. Administratively login these agents

   By laurent, August 13, 2011
   • 4 replies
   • 955 views
   • 
   • pbx support
   • August 15, 2011

8. Daily CDR Report email not showing Call Duration

   By catejust, July 5, 2011
   • 1 reply
   • 773 views
   • 
   • pbx support
   • July 5, 2011

9. Config for Agents for answering mashine or rerouting

   By stormwind81, June 1, 2011
   • 3 replies
   • 744 views
   • 
   • Vodia PBX
   • June 3, 2011

10. Which Setup?

    By stormwind81, June 3, 2011
    • 1 reply
    • 759 views
    • 
    • Vodia PBX
    • June 3, 2011

11. scheduled acd log in/out

    By mattlandis, February 4, 2011
    • 5 replies
    • 2,352 views
    • 
    • Vodia PBX
    • February 27, 2011

12. Phantom calls in agent groups

    By Jeremiah, February 16, 2009
    • 7 replies
    • 3,885 views
    • 
    • broz
    • January 23, 2011

13. Allow multiple ACD calls on agent - even if busy is on

    By YSJ3010, January 10, 2011
    • 1 reply
    • 678 views
    • 
    • pbx support
    • January 11, 2011

14. Agent selection algorithm

    By YSJ3010, January 10, 2011
    • 1 reply
    • 715 views
    • 
    • pbx support
    • January 11, 2011

15. Queue position announcement:

    By YSJ3010, January 10, 2011
    • 0 replies
    • 772 views
    • 
    • YSJ3010
    • January 10, 2011

16. Showing correct called ID

    By Ryan, December 6, 2010
    • 3 replies
    • 959 views
    • 
    • Ryan
    • December 8, 2010

17. how do we set Agents availability?

    By mattlandis, September 28, 2010
    • 4 replies
    • 1,796 views
    • 
    • mattlandis
    • September 29, 2010

18. Agent Logout/Login Button

    By adampcpi, September 3, 2010
    • 1 reply
    • 1,578 views
    • 
    • pbx support
    • September 6, 2010

19. Agent Auto Add

    By adampcpi, September 3, 2010
    • 1 reply
    • 1,057 views
    • 
    • tanerultanir
    • September 3, 2010

20. Priority

    By hosted, August 27, 2010
    • 5 replies
    • 1,488 views
    • 
    • hosted
    • August 31, 2010

21. web login/out

    By hosted, July 15, 2010
    • 5 replies
    • 1,596 views
    • 
    • hosted
    • July 26, 2010

22. where is the ACD queue satus XML soap message

    By tanerultanir, April 29, 2010
    • 4 replies
    • 1,937 views
    • 
    • tanerultanir
    • July 8, 2010

23. Simultaneous call graph

    By jlumby, June 2, 2010
    • 2 replies
    • 1,304 views
    • 
    • mattlandis
    • June 2, 2010

24. Agent Group

    By polycom2080, April 19, 2010
    • 3 replies
    • 1,644 views
    • 
    • polycom2080
    • April 19, 2010

25. V4 audio upload

    By hosted, April 19, 2010
    • 1 reply
    • 1,098 views
    • 
    • Vodia PBX
    • April 19, 2010