Agent Group Setup

196 topics in this forum

1. Problems about Agent Group

   By centricall, November 14, 2011
   • 8 replies
   • 1.8k views
   • 
   • centricall
   • November 23, 2011

2. New call alert

   By adampcpi, October 26, 2011
   • 0 replies
   • 904 views
   • 
   • adampcpi
   • October 26, 2011

3. system says then that im the 2 nd then it goes back up to 3

   By YSJ3010, October 5, 2011
   • 5 replies
   • 843 views
   • 
   • YSJ3010
   • October 16, 2011

4. Strange behaviour of Agent Group + anonymous caller id

   By Silvio, August 18, 2011
   • 12 replies
   • 2k views
   • 
   • Silvio
   • September 7, 2011

5. ACD log files / Status log files different time

   By Silvio, August 19, 2011
   • 3 replies
   • 1.1k views
   • 
   • pbx support
   • September 6, 2011

6. ACD Feature Requests (hot standby, acd groups)

   By royce3, August 10, 2011
   • 1 reply
   • 1.1k views
   • 
   • gotvoip
   • August 29, 2011

7. Agent Logout/Login Button (Snom 320)

   By cphtdk, August 23, 2011
   • 1 reply
   • 1.9k views
   • 
   • Vodia support
   • August 23, 2011

8. Administratively login these agents

   By laurent, August 13, 2011
   • 4 replies
   • 1.2k views
   • 
   • pbx support
   • August 15, 2011

9. Daily CDR Report email not showing Call Duration

   By catejust, July 5, 2011
   • 1 reply
   • 1k views
   • 
   • pbx support
   • July 5, 2011

10. Config for Agents for answering mashine or rerouting

    By stormwind81, June 1, 2011
    • 3 replies
    • 1k views
    • 
    • Vodia PBX
    • June 3, 2011

11. Which Setup?

    By stormwind81, June 3, 2011
    • 1 reply
    • 1k views
    • 
    • Vodia PBX
    • June 3, 2011

12. scheduled acd log in/out

    By mattlandis, February 4, 2011
    • 5 replies
    • 2.6k views
    • 
    • Vodia PBX
    • February 27, 2011

13. Phantom calls in agent groups

    By Jeremiah, February 16, 2009
    • 7 replies
    • 4.2k views
    • 
    • broz
    • January 23, 2011

14. Allow multiple ACD calls on agent - even if busy is on

    By YSJ3010, January 10, 2011
    • 1 reply
    • 955 views
    • 
    • pbx support
    • January 11, 2011

15. Agent selection algorithm

    By YSJ3010, January 10, 2011
    • 1 reply
    • 1k views
    • 
    • pbx support
    • January 11, 2011

16. Queue position announcement:

    By YSJ3010, January 10, 2011
    • 0 replies
    • 1.1k views
    • 
    • YSJ3010
    • January 10, 2011

17. Showing correct called ID

    By Ryan, December 6, 2010
    • 3 replies
    • 1.3k views
    • 
    • Ryan
    • December 8, 2010

18. how do we set Agents availability?

    By mattlandis, September 28, 2010
    • 4 replies
    • 2.1k views
    • 
    • mattlandis
    • September 29, 2010

19. Agent Logout/Login Button

    By adampcpi, September 3, 2010
    • 1 reply
    • 2k views
    • 
    • pbx support
    • September 6, 2010

20. Agent Auto Add

    By adampcpi, September 3, 2010
    • 1 reply
    • 1.3k views
    • 
    • tanerultanir
    • September 3, 2010

21. Priority

    By hosted, August 27, 2010
    • 5 replies
    • 1.8k views
    • 
    • hosted
    • August 31, 2010

22. web login/out

    By hosted, July 15, 2010
    • 5 replies
    • 1.9k views
    • 
    • hosted
    • July 26, 2010

23. where is the ACD queue satus XML soap message

    By tanerultanir, April 29, 2010
    • 4 replies
    • 2.2k views
    • 
    • tanerultanir
    • July 8, 2010

24. Simultaneous call graph

    By jlumby, June 2, 2010
    • 2 replies
    • 1.8k views
    • 
    • mattlandis
    • June 2, 2010

25. Agent Group

    By polycom2080, April 19, 2010
    • 3 replies
    • 1.9k views
    • 
    • polycom2080
    • April 19, 2010