Agent Group Setup

146 topics in this forum

1. ANI in agent group

   By hosted, October 24, 2008
   • 1 reply
   • 1,091 views
   • 
   • Vodia PBX
   • October 24, 2008

2. ACD Feature Requests (hot standby, acd groups)

   By royce3, August 10, 2011
   • 1 reply
   • 767 views
   • 
   • gotvoip
   • August 29, 2011

3. Problems with call transfer to agent group

   By olecoot, September 26, 2008
   • 1 reply
   • 999 views
   • 
   • Pradeep
   • September 26, 2008

4. Teach mode

   By hosted, February 7, 2009
   • 1 reply
   • 1,513 views
   • 
   • Vodia PBX
   • February 7, 2009

5. Agent selection algorithm

   By YSJ3010, January 10, 2011
   • 1 reply
   • 724 views
   • 
   • pbx support
   • January 11, 2011

6. Allow multiple ACD calls on agent - even if busy is on

   By YSJ3010, January 10, 2011
   • 1 reply
   • 692 views
   • 
   • pbx support
   • January 11, 2011

7. Agent Logout/Login Button (Snom 320)

   By cphtdk, August 23, 2011
   • 1 reply
   • 1,599 views
   • 
   • Vodia support
   • August 23, 2011

8. Forwarding to External Numbers

   By Jim, May 25, 2009
   • 1 reply
   • 1,519 views
   • 
   • Vodia PBX
   • May 26, 2009

9. Route to external number

   By DWAyotte, April 8, 2009
   • 1 reply
   • 1,436 views
   • 
   • Vodia PBX
   • April 9, 2009

10. Which Setup?

    By stormwind81, June 3, 2011
    • 1 reply
    • 767 views
    • 
    • Vodia PBX
    • June 3, 2011

11. Meanings of Agent Group CDR Statistics

    By DarkKnight, April 16, 2009
    • 1 reply
    • 1,466 views
    • 
    • Vodia PBX
    • April 16, 2009

12. My ideal Agent Group

    By MarkW S7, September 12, 2009
    • 1 reply
    • 1,320 views
    • 
    • pbxuser911
    • September 13, 2009

13. Agent Group Licensing

    By AG1, May 9, 2013
    • 1 reply
    • 464 views
    • 
    • Vodia support
    • May 9, 2013

14. queue messages

    By Henry Castillo, August 25, 2008
    • 1 reply
    • 1,141 views
    • 
    • Vodia PBX
    • August 26, 2008

15. ACD max callers problem

    By cstar707, December 22, 2011
    • 1 reply
    • 712 views
    • 
    • snom Canada
    • December 23, 2011

16. Cannot Delete Agent Group

    By AG1, May 14, 2013
    • 1 reply
    • 1,269 views
    • 
    • Vodia PBX
    • May 14, 2013

17. Daily CDR Report email not showing Call Duration

    By catejust, July 5, 2011
    • 1 reply
    • 779 views
    • 
    • pbx support
    • July 5, 2011

18. Call Queue

    By uccloud, March 31, 2015   

    • call queue agents
    • 1 reply
    • 488 views
    • 
    • Vodia support
    • April 1, 2015

19. Agent Phone logging itself in

    By jlumby, August 28, 2008
    • 1 reply
    • 1,203 views
    • 
    • Vodia PBX
    • August 28, 2008

20. Leave your number and we will call you

    By Casper, May 19, 2014
    • 1 reply
    • 1,474 views
    • 
    • Vodia support
    • May 19, 2014

21. Second Language on Agent Group

    By Pablo, October 10, 2012
    • 1 reply
    • 659 views
    • 
    • Vodia PBX
    • October 10, 2012

22. Assigning outbound call to an agent group

    By Steve B, April 3, 2012
    • 1 reply
    • 432 views
    • 
    • Vodia PBX
    • April 3, 2012

23. Agent group statistics

    By Kristan, July 8, 2009
    • 1 reply
    • 1,350 views
    • 
    • pbx support
    • July 8, 2009

24. Suggestions for the ACD outbound calling

    By John, April 24, 2015
    • 1 reply
    • 653 views
    • 
    • Vodia PBX
    • April 24, 2015

25. feature request: add Hunt Group as agent

    By stoneracer, April 9, 2012
    • 1 reply
    • 578 views
    • 
    • Vodia PBX
    • April 9, 2012