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  3. Support

    AuthID

    Nope, you do not need a handset at all to make a call from the browser. That's the beauty of it. Just make sure you're logged into the browser (Chrome ONLY) via https and not http and make sure your license supports "webrtc calls" (it will say that on the /reg_status.htm page) and your firewall is open for all the SIP and RTP necessary ports on the router and on your laptop as well (infact take down the laptop firewall to make sure it's not hindering your call at all momentarily for testing). And make a call to another extension (if you have any provisioned / registered) or to your cell phone (given you have a trunk and a working dial plan set already) and hook up an earphone to your laptop and happy making calls.
  4. rtl

    AuthID

    Yes I have but I need a handset to make a call from the user portal. Unless I'm missing something obvious and there's a way to make a call without a handset registered
  5. rtl

    AuthID

    That doesn't address the issue of registering a handset that doesn't have a vodia template where I need an authid to register the handset
  6. Vodia PBX

    AuthID

    If you want to try the Vodia soft phone for Windows, please contact support. Maybe that's easier.
  7. Did you (maybe accidentally) enable to auto logout at midnight?
  8. I tested no difference. Right now the format is $r/$o/$n/$d-$t-$i-$n-$u.wav
  9. Instead of $a try $n. https://doc.vodia.com/recloc for more help.
  10. Hi, I'm using version 60.0.3. Under recording/cdr the Record Location format is $r/$o/$a/$d-$t-$i-$n-$u.wav. When the call is being recorded in the directory it save with this format 20190814-104859-o-208-2125651111.wav. Here 2125651111 is the ANI of extension 208 while it should be remote party/calling number. Please advise how can I get calling number there instead of extension ANI through I can find where call has been made. Thank You
  11. Can you send us the screenshot of that Agent group? There might be some error on your agent group settings. Or do you have logs for this? If you enter extensions in "Extensions that may log in or out (* for all)" field, then they will be able to log out as they please.
  12. rtl

    AuthID

    Yes it will work with the authid as the acount name but I can't get the authid thats the whole point. The 3CX softphone works with asterisk, the Grandstream UCM series but we need the authid as a username which isn't necessarily the same as the account name/number. A second point that leads from this is how can I register a handset that doesn't have a template. An example right now is the grandstream WP820. Again I need an authid to register
  13. Hi, I am using Vodia version 63.0.4. In agent group system automatically logged out agents sometimes. It happen often. Sometimes it's also removed the extensions automatically from "Extensions that may log in or out (* for all)". Please advise.
  14. Support

    AuthID

    What exactly are you referring to here? The app is just for android phones and not for Windows phones. Hope you didn't mean that. Also for Laptop users, Windows, Linux or Macs , we already have user portal as mentioned before. Which works just fine. Have you given that a try yet? 1) Can you send us a screenshot of what you see on that app to be filled? That'll fasten this process. 2) If that Device is SIP complaint and has not been made to work only for 3CX then it should work with AuthID being the account name or the account number. 3) Also "account_number@domain_name" or "account_name@domain_name" can also be one of the accepted formats for the username.
  15. rtl

    AuthID

    I know there's an android app but that doesn't work on windows. I'm trying to migrate users from 3CX to Vodia. To make it easier for them I'd prefer to use the softphone they have now which works on Android, iOS, Windows and Mac. It just seems odd that we can't find and use the authID for these purposes when every other pbx I've come across I can do that. It seems restrictive to me and frankly is a real deal breaker. I'm going to have to rethink using Vodia now
  16. Support

    AuthID

    Or maybe you can just use our Vodia User portal or try out the new webrtc portal that we've come up with (about to release within weeks). We also have Android app since a few years now.
  17. rtl

    AuthID

    Thats no good as I'd lose all the functionality in the current version! Is there no way I can get the authid of an extension then for a softphone??
  18. Support

    AuthID

    Yes that is correct. The AuthID on the latest version of Vodia PBX is the MAC address of the device. We suppose if you downgrade the PBX to version 57.0 or lower the AuthID might still be the account number, which you can give it a go.
  19. rtl

    AuthID

    The softphone is able to register to any SIP server. However I need the account number and AuthID plus password to register. The account number is the extension, the password I can generate myself but Vodia generates the authid and I can't find it. If I use the account number as the authid it fails with wrong username (authid) or password. If I regsiter one of our grandstream handsets for example, the account number is the extension number but the authid is the handset's MAC So the question remains, how do I retrieve, or set, the authid on an extension so I can register a softphone to my Vodia server
  20. Please use this link and IF it's an IOP then reboot the device: http://portal.vodia.com/downloads/pbx/version-63.0.5.xml
  21. I have the same problem on Raspberry, can I please have the link to the update?I have the same problem on Raspberry, can I please have the link to the update?
  22. Earlier
  23. There was a typo in the link in some versions - should be fixed in the latest. In the meantime just manually enter the link please.
  24. Hi ! I been using FF and GC browsers, and both are showing an empty list while in the section: https://server/reg_swupdate.htm
  25. Vodia PBX

    AuthID

    If the AuthID is the same like the extension number then you can use the SIP password.
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