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  1. Today
  2. I would setup the Door Phone under the Features, Door Phone as a CyberData then. Each of the Yealinks need to have the "Door Phone" setup for it to get Video.
  3. I would like to be able to block the outbound number from being displayed from all calls. I have looked at how best to do this, but cannot find where to enable this feature. I expect it is in the SIP Trunk. I removed the ANI, but this did not make any difference. Running 65.0 (Win64) Pro 4 with a single SIP Trunk and 16 extensions
  4. Yesterday
  5. Thanks. I have changed parameter yesterday and quite stable till now. I will keep monitor and update if i have issue again.
  6. Ok, I will try that today after hours and let you know what happens. Thanks again for your help!
  7. Yes if you can upgrade to 65.0 once again it will take you to the 65.0.10 version automatically.
  8. Yes, we are using version 1.4 of the app, and are on version 65.0 of the PBX. Is 65.0.10 a more recent version? should I upgrade to that version?
  9. If your PBX is behind NAT, the refresh time might be too short. Some providers expect that the SIP client refreshes the connection every 30 seconds, even if they say every hour.
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  11. There is no trace log for inbound call when issue started. As i said outgoing calls are working. No need funds for inbound calls here. It is free. Issue resolving once i click save button on Voida SIP trunk. Strange ha?
  12. Have you checked with your provider, maybe they are metering your usage, and you have run out of funds. They are so many things that could go wrong on inbound calls, what you need to do to perform a trace. Find out where the calls are failing, by checking the logs on the vodia, and then if they dont provide the answers, find out from your provider.
  13. Hi This is new Windows installation and all firewalls are disabled. We have experiencing ONLY inbound sip calls are stopped working and then we need to go to SIP trunk and click save button to resolve this issue. All the time outbound calls are working. Any advice?
  14. Last week
  15. Are you on version 1.4 of the iOS app? Also are you on a recent version of the PBX (e.g. 65.0.10)? The new version support support a fast app start, which should make sure that only a few messages are exchanged to answer the call.
  16. Ok, so from the app I am able to see the other extensions and their status, so it can definitely talk to the PBX. I can also call out with no issue. The only issue is when the iPhone has been idle for a minute or so (screen off in the users pocket for example) and a call comes in. The iPhone will ring, and you can answer the call and talk for about 10-15 seconds and everything seems fine, but then the call drops. If you have the Vodia app open already and a call comes in, you can pickup the call and it works fine. It will not drop. Also, every time the iPhone is idle and receives a call through the Vodia app, I get an email from the server saying this: "Source address for sip:2715@max-solutions has changed from tls: to tls:" Any idea what may be happening? Is anybody else having this same issue? I'm only having issues with the iPhone version of the app which unfortunately is what most of my customers have. Users with Android phones are not having issues with the app.
  17. Thank you for your help. I got everything work well now! I just wanted to come back and post what I found in case anybody else should run into a similar issue. My customer wanted for calls to not only show the company name that the caller called, but also ring on specific buttons on the phones which is why I decided to go with the multiple identity setup. I found that the way the identities line up on a particular phone is based on the extension numbers, and not necessarily what I feel is its "Default" identity. The lowest extension number is identity 1, the next lowest extension number is identity 2 and so on. I also found that i had to set the maximum number of concurrent registrations to the number of phones that were registering to the company's extension, otherwise the system wasn't allowing more than 5 registrations, even if the value was left blank. Thanks again!
  18. Vodia PBX

    iOS App crashes

    The app probably has problems getting to the PBX. When you generate the QR-code, you should do from a browser that is coming from a similar location like the phone. In other words, if you use "localhost" the phone might have problems finding the PBX. Ideally, you should use a DNS address for the domain that has a certificate. If you have a certificate, make sure that you are using the https scheme for the URL.
  19. Guest

    iOS App crashes

    Hello there I recently tried to install the iOS App for one of our clients. As it seems the download works just fine. But whenever I go on and Scan the QR Code the app freezes. I never really get something on the screen. I have the menu points where I can swap around but the rest of the screen is just blank white. If I do the same with the same extension on an android phone it works perfectly fine. PBX and iOS Version are both as recommended. Any ideas? How can I solve that problem? Kind regards Nicolas
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  22. Chicos, revisar si tienen alguna regla configurada distinta en el IP ROUTING LIST. En mi caso lo dejamos asi con el apoyo de soporte y problema resuelto. "private IP" (sin comillas) saludos
  23. If the app shows the extensions in the domain on the home screen, that means that it can talk to the PBX. If not I would check the certificate (if you are on public IP, using letsencrypt should be easy) and what URL was provisioned into the app (click on the account name to check the settings). If that works, only the firewall could be blocking RTP. I would check first if you can make an outbound call before receiving a call. This also makes sure that the app has the microphone permission which sometimes is invisible if you accept the call from the iOS incoming call dialog.
  24. You can put multiple identities through provisioning only within the same domain (you can still use multiple domains manually through classic SIP registration). For this you need to copy & paste the MAC address from your first account into the other accounts and re-sync the device. The order is kind of random, not sure if it is sorted by MAC or by first addition and there is frankly not much control over it. But in many cases you don't need that. The ACD has a feature for virtual offices, so that the PBX can indicate the called number on the display or even through a small announcement at the beginning of the call. Your setup sounds like it should work. I would double check that the address did not get blacklisted. In the button profile, you can select the "identity" it should use when assigning a button. This should be important for the phone, so that at least one line is available for each registration.
  25. Thank you for the reply! Hmm, ok. My PBX is in the cloud and has a direct public IP. Does that mean it should work?
  26. One thing that is (and probably will remain) a problem is if your PBX is in the LAN and the app is not. Then the wakeup from Apple will still work, but the app cannot contact the PBX and then you will have that effect. The solution for this is to make the PBX available from anywhere (AKA public IP), either by putting it into the cloud or programming your firewall to make it look like that.
  27. Hello, It may be a known issue already, but my customers are having an issue with the Vodia app on their iPhones where if their iPhone is idle and the screen is off and an incoming call comes in, the phone rings and they can answer it but they get disconnected after a few seconds. If they have the Vodia app open when the call comes in, the call does not get disconnected, and outgoing calls on the app work fine. I'm sure this has something to do with the app not being able to run in the background on iPhones properly, but as far as I know, the app has full permissions in the iPhone's settings, and both the iOS and app are the latest versions. Is this a known issue with the app, and if so there a fix for this? Any help would be greatly appreciated. Thank you!
  28. Hello, I'm trying to setup multiple identities on a phone for a customer because they run 4 different companies out of their office and need to be able to tell which company the caller dialed so they know how to answer the phone. My setup is this, I have a user, say extension 2800, and I setup 4 extensions for the 4 companies. I associated the MAC address of a Yealink T48S with all 5 of the extensions, I opened MAC based provisioning on all 5 extensions, and it shows that the phone is registered on all 5 extensions, but on the phone the line keys I setup for the 4 companies are grayed out, and there is an warning that says "Account Unregistered". In the extension programming, I don't have a max number of concurrent registrations set, but is there a default limit? Also, I noticed that it seems to order the identities in numerical order according to the extension numbers. The problem is that the extension number I setup for one of the companies is lower than all of the users' extension numbers, so it wants to make that the primary identity on all of the phones. Is there a way to specify which identity is the default identity, or do I need to renumber my extensions so the identity numbers end up in the order I'd like them to be?
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