Jordan

How do you uninstall pbxnsip from a Mac? I'm clueless...

That has already been set up. I get into the mailbox using the PIN code, so that can't be the problem. The extension has permission to record the IVR node prompt, so that can't be the problem. When I am in the main menu of the mailbox and I press *, the prompt keeps speaking. I continue to dial the number followed by pound, and I am unable to access the feature...

I'm unable to use star codes in mailboxes. For example, I want to record the greeting for an auto-attendant or an IVR node. I log into the mailbox and am brought to the main menu. I press *9876# and I am told that I cannot place the call. I keep getting this message even though I have appropriate permissions. Am I doing something wrong? Has anybody else been able to make this work?

I keep getting the message that I am not allowed to place the call. I can place the call in the office.

Just to be a little more specific... When I dial that number (189426) from an outside number, I am told that my account does not have permission to dial that number. Before that prompt is finished speaking, I am told that the call has been disconnected by the system and then I hear a series of beeps and then I am disconnected.

How can I record the greeting for an IVR node by dialing into the auto-attendant from a remote location? I tried to set up a number (sort of like a PIN code) to just redirect to the recording extension. I set up 189246 to redirect to *9876. It works perfectly from a phone on the system, but not when dialing in. I did not set any recording permissions so that all accounts can record. Any ideas? Thanks!

I am curious to see what you all think are the best ITSP providers for PBXnSIP in terms of reliability, call quality, even cost. If you've had bad experiences with certain providers, I'd be interested to hear about those as well.

So I did some playing, and the Silence Supression doesn't seem to make a difference. Here's what I think that I have figured out. When echo cancellation is ON, it sounds the way I had described above. When it is OFF, the other party can be heard fine, but the person on our side of the PBX is echoed. Hmm...any thoughts?

Would that be the same as silence detection?

Calls are going in and out fine, however, we're having some issues with call quality. Whenever a person on our side of the pbx speaks, the opposite side is muted for about a half of a second followed by a half of a second of static when they stop speaking. What could be causing this and how can I fix it? The other party does not hear any of this, and they report that the quality of the call is fine. Thanks!

That really doesn't make things any simpler. I'd rather stick to recording blank noise on the IVR node.

Okay, then I propose a feature that will place a recorded message before the auto-attendant message is played. It would be nice if the message can be recorded or deleted by calling into the auto-attendant. If the message is recorded, it is played before the auto-attendant. If no message is recorded (or the last recording was deleted), the call will go straight to the auto-attendant recording.

I did that, but that complicates the system for people looking for a simple solution and aren't that technically savvy. It's especially confusing because the prompt says press * to delete, not hang up after the tone.

Anybody?

I would like to use this functionality, however, I would like it to still forward to the hunt group even if there is no audio file recorded. For example, in a school setting. The IVR node would always be called as the auto-attendant. If a message is recorded, it will play (for example, school is closed today due to snow) and then go to the auto-attendant. If there is no message recorded, it will simply follow the direction (!E!70) and go to the auto-attendant. Currently, nothing happens when dialing an IVR node with no recording.