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Everything posted by semistatic

  1. Yes, we only have a single dialplan, and it's assigned in the AA. When you go to dial an extension on the other system, the PBX says "this extension does not exist" after the first digit.
  2. We have the PBX connected via SIP trunk to another SIP system, and we'd like to be able to transfer calls from the auto attendant to this system. We've found a workaround of creating extensions in the PBX, then creating manual contact/registrations to the other system, but this is kind of ugly. Is there a way to get the AA to look at the dialplan if it doesn't match an extension? So for example, if 3xxx are my PBX extensions, and 5xxx are my other system's extensions (and I have a corresponding dialplan rule) - will the AA look at that? Currently I can't get it to work, but I thought we'd done it in the past with other installations.
  3. When I try and add a new domain to a system, I enter the primary name and an alias, and click 'create' - and nothing happens. The page doesn't even appear to submit. I've tried in IE and Chrome, both with the same result. Has anyone encountered this, and is there a workaround? I'm running 5.1.3 on Win64 Thanks in advance!
  4. I have a customer with an old system we're upgrading, and we've already purchased a license for the most current version. However, the website says I need to upgrade from 4.3 => 4.5 => 5.2.4 - but I can't find a download link for 4.5. Can you post one please? http://wiki.vodia.com/index.php?title=Release_5.1#Upgrades_from_other_version_4_releases_and_version_3_releases Thanks!
  5. A couple weeks ago, all the content on the wiki pages started disappearing, and now the site is gone altogether. When will it return? It's very difficult to support a product with no documentation. Also, I need to download the installer, but the link on your main page (http://vodia.com/documentation/install_win) doesn't work (http://vodia.com/downloads/pbx/win64/pbxctrl-v5.2.4-64.zip) - where can I download it from?
  6. The customer wants to be able to prevent users from turning down the volume so they intentionally aren't hearing pages. If I set it in the XML file, can I prevent them from changing that volume again later?
  7. So there is no way to identify the trunk the call came in on to the called party on their phone without setting up button/line appearances?
  8. I have a request to change the display on the phones (snom 821) for incoming calls to display the following: 1) Caller ID Name 2) Caller ID Number 3) Trunk Name (or alternately the ANI of the trunk) Can I change this in custom headers w/o changing the headers sent back to the gateway for outbound calls? The custom headers page (http://wiki.snomone.com/index.php?title=Trunk_Custom_Headers) says it's for outbound calls. Thanks in advance!
  9. We have a customer who is complaining about very low volume on their pages. We are using Snom 821 phones, multicast paging, etc. Is there a way to control the volume of the pages automatically? Or override the speaker volume on the phones to force them to stay turned up?
  10. The edit domains page seems to have 2 problems with it: 1) When you click on "edit" on a domain, none of the info is filled in on the boxes, and nothing actually saves 2) The domain administrators section is missing any fields to fill out (screenshots attached) I've tried this with IE and Chrome - so not a browser issue, and it's also happening on two separate systems I manage. Here's the build info: Software-Version: 5.2.2 (Win64) Build Date: Apr 4 2014 11:15:44 License Status: Vodia PBX premium 60 These systems just went live, and I need to get local admins configured, so any assistance is greatly appreciated!
  11. 5.1.2 does the same thing - no errors in IE developer view
  12. I'm going FROM 5.0.3 TO 5.1.1 I only have 1 domain - in the domains directory I have: 1.xml and index.txt
  13. After following the upgrade instructions listed at: http://wiki.snomone.com/index.php?title=Release_5.1 When I restart the snomone service, I have no domains listed. I go into general status, and my license is good, and I see it listed that I have a domain created, but under domains, I have none. I reverted back to the old version, but is there a step missing from the instructions I need to do? I'm currently on 5.0.3 (Win64)
  14. Hello, We're ready to test -- but we have a SnomONE appliance - and it appears to be running 32 bit, not 64 Can you send a link please?
  15. Any ETA on getting this fixed? It's causing a lot of problems with our call center
  16. Actually, after one party hangs up, we get kind of an odd two-tone indicator that keeps repeating itself every few seconds.
  17. it's going to be difficult to get a packet dump on this box because of the production status. I think Vance is correct, you could easily reproduce this error I believe... we're using Beta Corona Austrinids. I'm attaching a Visio of the call flow and how it fails. Please note, even though in the drawing I show the outside party hanging up, the same thing happens if the originating party hangs up first - the outside trunk is left stuck open.
  18. There's an option in the dropdown at the bottom of the accounts list that says "Make the selected account(s) secure" -- what exactly does this do?
  19. The INVITE looks OK - the problem seems to be that snomONE isn't sending a BYE to both ends of the connection. It BYEs one trunk, but not the other (depending on which end disconnects first.
  20. Both interfaces (internal and external) are static. Routes are correct. Mostly, the PBX functions as expected, except for occasionally not answering and sending to voicemail.
  21. Is there any way to use trunk redirection without setting "assume that call comes from user"? Here's the issue I'm having... 1) Calls come in to the snomONE, and are passed to the 2nd PBX via this trunk. (This works fine) 2) Calls from the 2nd PBX come into the snomONE PBX via this trunk and are redirected out a 2nd trunk to the outside world, or extensions on the snomONE PBX. Calls are redirected properly and connect fine.. the problem is that the BYE message isn't sent properly. If the remote caller hangs up first, it's sent to the snomONE only. If the 2nd PBX caller hangs up, the 2nd trunk to the outside isn't disconnected. When both callers hang up, it's fine. If I take out that value, I can call snomONE extensions without an issue, and the BYE is always sent properly. Is there any way around this?
  22. We're using DHCP reservations on that subnet. The phones themselves are fine, and the issue is actually intermittent. We have snom 320s & 821s running 8.4.35
  23. Is there any way to check the status if an update/upgrade is still running in the background or has become stuck? The past couple of times I've tried to update the system, the webpage sits at the update page for an excessive amount of time and doesn't update. (last time I left it for about 3 hours) When we rebooted the system from the console, the PBX had upgraded, but the Sangoma drivers hadn't compiled/installed. Are there instructions for updating manually? Thanks!
  24. The phones are located in the office on the same LAN as the PBX.
  25. No - one of the extensions was mine, and I don't have my cell phone information in it at all. I do have a m3 attached as well though. The other extension that it happened to only has one registration and no cell phone info. Thanks!
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