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Orphan's Hope

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Everything posted by Orphan's Hope

  1. Bill also notes that this didn't work for him for the auto attendant either. Please confirm; if someone rings into the main line with auto attendent, and selects an extension, ..can it not ring both the cell phone and extension at that point? This is what we really need. I will pay for support ticket now, if this is needed.
  2. This is the same problem I have, and outlined in the following discussion. We are still digging for the solution. http://forum.pbxnsip.com/index.php?showtopic=162
  3. I don't think it is CallCentric related. I tried with another inbound number (ipKall), which is just inbound direct to the auto attendant (no trunk or dial plan), and when trying an extension it also won't ring the cell. Does that narrow the issue?
  4. We put our specific settings, exactly as CallCentric stated on the page your site refers to. Link: http://www.callcentric.com/support/device/pbxnsip We don't have any special requirement. We just need your recomended default so that the system will call the cell phone and extension at the same time. I delete that line completely now, but it still did not solve the problem. I would think there is a big clue in the fact that it works (rings the cell phone) when you call an extension from inside, but not from an outside line in. Can you give me a simple config for the dial plan so it will work (if that is the problem)? Thank you, Steve
  5. I have tried different options, and reduced to the most basic, and it still does the same. It only forwards to the cell phone when called from direct sip phone connection, but not in from an outside line. The redirection settings now are blank now, and the following are the settings in the dial plan. 100 CallCentric 100 CallCentric 9(\*)([0-9]*).* 200 CallCentric 9* Odd that it works fine via a direct connection, from one extension to either another extension or main auto-attendant (using X-lite), but not from an outside line. (I tested with two outside numbers, one from CallCentric and one Ikall, with same result.) Thank you, Steve
  6. Calls into auto attendent then to extension, from external lines, don't forward to cell phone, however if you call directly from one extension to another it will ring their extension then their cell phone no problem. I don't know why when simply doing the same, but calling in via external phone on the main trunk, that the system won't ring the cell phone. Just after the point where the attendant says "Please hold the line.", then incoming caller is immediately disconnected. Thank you for your help.
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