Greg_W

Thanks for the reply and link. The customer is not using inbound VoIP service. They have traditional POTS lines connected via a Vega50. We had the client contact a few of the larger customers they say are having the most issues. It seems the biggest problem is customers who have Sprint cell service are the ones not able to make menu or extension selections. Could this still be an DTMF/inband issue? Should I consider turning "Inband DTMF detection:" on? Or will that break the customers that are working? Greg

I have a customer that is having a strange problem with certain callers. The caller calls in, the IVR answers, but when the caller pressing a menu option or extension nothing happens. I have personally had this happen in other systems, but am unable to duplicate in this PBXnSIP setup. Anyone have this issue or any suggestion? Thanks.