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pbx support

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  4. Directed Call Pickup not responding

    in Call Treatment

    Posted

    Looking at the version you are using I would recommend http://downloads.snom.net/snomONE/win32/pbxctrl-2011-4.3.0.5021.exe . This version is very close to what you have with few fixes.

     

    But if you want a forklift upgrade, then you can use http://wiki.snomone.com/index.php?title=Upgrades page to choose the latest. If you decides to move to any of 4.5 versions, then i suggest you to backup the PBX working directory using the OS file manager.

  8. CSTA GetAgentState XML

    in SOAP

    Posted

    Not sure what you folks are dreaming about! This is what the GetAgentState request and response look like

     

    <?xml version="1.0" encoding="UTF-8"?>
<GetAgentState xmlns=“http://www.ecma-international.org/standards/ecma-323/csta/ed5">
<device>45@domain.com</device>
<acdGroup>73@domain.com</acdGroup>
</GetAgentState>

<?xml version="1.0" encoding="UTF-8"?>
<GetAgentStateResponse xmlns=“http://www.ecma-international.org/standards/ecma-323/csta/ed5">
<agentStateList>
 <agentStateEntry> // max 32
   <agentID>45@domain.com</agentID>
   <loggedOnState>true</loggedOnState>
   <agentInfo>
     <agentInfoItem>
       <acdGroup>73@domain.com</acdGroup>
       <agentState>Ready</agentState> // agentNotReady, agentNull, agentReady, agentBusy, agentWorkingAfterCall
       </agentInfoItem>
   </agentInfo>
 </agentStateEntry>
 ...
 ...
 <agentStateEntry>
 ...
 </agentStateEntry>
</agentStateList>
</GetAgentStateResponse>

  11. TransferCall CSTA

    in SOAP

    Posted

    You can't really use the call id from the ajax call_list to perform CSTA call Transfer call. You really have to use the CSTA steps (start application, monitor device etc) before you can use the TransferCall.

     

    The call id that you get in the ajax call_list is local index, not the SIP call id.

  13. Outgoing call failure with flowroute trunk: incoming works fine

    in Trunk Setup

    Posted

    What in the log tells you that the messages are not reaching that address? Is it that there are no responses?

     

    If you see "Tr" in the log message, that means PBX is repeating the same message again because it did not receive any response.

     

    [5] 20120822130040: SIP Tr udp:216.115.69.144:5060:
INVITE sip:12034267166@sip.flowroute.com;user=phone SIP/2.0

     

    If this was a working system and suddenly stopped (without any software upgrade), then it is generally something outside the software causing it. Could be external firewall or if the system was rebooted, then sometimes system firewall can cause this.

  16. DND problem

    in Extension Setup

    Posted

    To summarize, on both 720 and 320, the pre-configured DND button does not work. Is that correct?

     

    You can put then a notepad/wordpad and attach them. BTW, check SIP log on the phone too when you press the DND button.

  18. Update to latest version - can't make outbound external calls

    in General Setup

    Posted

    In 4.2.1.4025

     

    INVITE sip:2586286@24.96.139.170;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.36.1.18:5060;branch=z9hG4bK-51894bc0201b0a0fcd1f844b0562cbdd;rport
From: <sip:8502345271@24.96.139.170>;tag=63215
To: <sip:2586286@24.96.139.170;user=phone>
....
Contact: <sip:8502345271@10.36.1.18:5060;transport=udp>
User-Agent: snom-PBX/2011-4.2.1.4025
Remote-Party-ID: "Ron Hardy" <sip:18502345271@pbx.gulfworld.com;user=phone>;party=calling;screen=yes

     

    In 4.5.0.1090

    INVITE sip:2586286@24.96.139.170;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.36.1.18:5060;branch=z9hG4bK-385ccc20f762fcb4bbbaaf4ecb4646bf;rport
From: "Ron Hardy" <sip:209@pbx.gulfworld.com>;tag=3522
To: <sip:2586286@pbx.gulfworld.com;user=phone>
...
Contact: <sip:8502345271@10.36.1.18:5060;transport=udp>
...
User-Agent: snomONE/4.5.0.1090 Epsilon Geminids
Remote-Party-ID: "Ron Hardy" <sip:18502345271@pbx.gulfworld.com;user=phone>
Privacy: id
P-Charging-Vector: icid-value=;icid-generated-at=10.36.1.18;orig-ioi=pbx.gulfworld.com

     

    Looking at these 2 traces, in 4.2, both From header and the Remote-Party-ID header had same number. In 4.5, From header was as extension. Also, in 4.5, there are other headers (the provider may not like some of those too).

     

    So, after you upgrade to 4.5, please modify these on the trunk

     

     

    Set the "Remote Party/Privacy Indication:" to "Customs Headers" and set the following drop-down to

     

    Request-URI:  Let the system decide (default)
From: Based on incoming call
To: Let the system decide (default)
P-Asserted-Identity: Don't use header
P-Preferred-Identity: Don't use header
Remote-Party-ID: Based on incoming call
P-Charging-Vector: Don't use header
Privacy Indication: Don't use header

     

    Basically, play with the "From" header drop-down, just in case if they don't like the above mentioned header.

    BTW, you can also, choose "Other" for the "From" header and set something like

    "My company name" <sip:{trunk-ani}@{domain};user=phone>

    or

    "My name" <sip:{ext-ani}@{domain};user=phone>

    or

    any other combination of tag/template from http://wiki.snomone.com/index.php?title=Trunk_Custom_Headers

  20. Update to latest version - can't make outbound external calls

    in General Setup

    Posted

    I have uploaded the log file as I see it now (outbound4.txt)...please review and tell me what am I missing? Does the newer version offer better logging detail by default? What do I need to enable on this current version to be able to log the correct information you need?

     

    Forgot to upload the file?

     

    Yes, the newer version has better control on the logs. For the older version please use http://wiki.snomone.com/index.php?title=Retrieving_SIP_logging for help.

  23. DND problem

    in Extension Setup

    Posted

    Seems to work fine on the 720 here, running SIP 8.7.3.10

     

    Setting DND with *78/*79 works as expected - Works here too.

    Setting DND as one of the 18 Programmable keys works as expected (Sends *78/*79 as DND on/DND off) - Did not test it here.

    Setting DND using the DND key on the phone has no effect at all - Works fine here.

     

    Can you log into the phone's web interface and check the function key mappings?

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