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dtasia

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About dtasia

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  • Birthday 09/06/1953

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    rupertdtasia

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    Male
  • Location
    Sydney Australia

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  1. Any examples of how to set this up for outgoing calls. Please advise and example and your scenario and what needs to be set up.
  2. We only have snom handsets connected and there is two way audio when connected.
  3. Just want to check if something is possible (I’m not sure anything is, but just how it is implemented). Customer has domain setup in Vodia. Using Yealink 6 x T46s and 2 x T42G/S Customer is adding another brand to the company and wants to ensure when they answer/call out, they are going via the correct branding. For the inbound calls, we can setup a new ring group so that it would ring 3 out of the 8 extensions. But for outbound calls, could we setup a BLF key that as predefined outbound caller ID so that it has a different outbound caller id to the normal/default number? It would be using the same trunk.
  4. we have moved client to version 64.0 and find that when they dial ext to ext or dial out the caller cannot hear the dial tone? the far end gets ring tone and can answer the call. Any suggestions on the issue?
  5. Hi Mal, thanks for the feedback. we can assist you with your requirements and support of Vodia is Sydney. please use our email rupertu@dtasia.net or call me on 0424373516.
  6. We had enabled call logging to go back 30 days and pull each call by extension so we could send our client an export of the csv on this. It appears that call logs only go back 12 days – are you able to confirm the locations we configure this to ensure we have not missed something?
  7. Two new values shown in the Domain General settings: Threshold value for rejecting SPAM calls SPAM score for anonymous callers How do these work and what is the score required and how is this worked out?
  8. how does this operate? There is no details in the documentation? Also Google Contacts client ID and secret.
  9. CO Lines have been used for other uses where rather than using multiple identities CO Line would offer a better option so that by selecting a CO Line will determine the ANI sent out for that call. This is an important use for serviced offices. We have set up CO lines as per the documentation, but something appears to be missing as these do not work. We set up CO 1 to CO4 as accounts 811 - 814, these are assigned to buttons on a handset. However, when the button is pressed the response is Not Found? There is a requirement to enter a parameter but no documentation on what the parameters might be or any examples. CO lines show inbound and outbound parameters separately? Also the request url?
  10. we found the issue. If the Tone Language is not set to default system tone scheme it does not work. If you change this to any language it operates.
  11. we are using 63.0.5 and find that when a new snom D785 is auto provisioned we no longer get the Vodia background picture. the snom identity shows that user picture url is https://vodia.com:443/prov/snom_thumb-00041392CD39.jpg and the xml in Vodia shows the same <user_pic idx="1" perm="RW">https://vodia.com:443/prov/snom_thumb-00041392CD39.jpg</user_pic> however, the screen is blank? this used to work on earlier Vodia versions?
  12. we moved an existing domain to a new server with a number of other domains. However, one domain using snom handsets gets any dialling noise when calling other extensions. All snom handsets were factory reset. The extension being called can answer the call and two way audio is available.
  13. we have a new domain in a multi tenant system and tried uploading the svg files as required. It appears to upload and even saves (with green tick). However, if we refresh the page the Vodia logo still shows and the new logo is not available? we tried going to the domain url and refreshing the screen and still the standard Vodia logo. this is version 63.0.5 CentOS 64 Aug 23 2019. The format should be correct and according to the details will resize if necessary. the logfile shows no details?
  14. we have set up a new system and have downloaded the license, added it to the required field and saved. Nothing happens and it shows unlicensed. On checking the logfile we see the following? 12:20:03.590 GENE: Received geo location AU [5] 12:31:56.766 GENE: License: Activate license with code 5WERW52YXG1H [0] 12:31:57.872 GENE: License: The license 5WERW52YXG1H does not cover version 62.0 what does the above mean that the license does not cover version 62.0?
  15. the screen display for Call Log admin level displays START, FROM, TO, DURATION, TRUNK and at domain level it displays START, FROM, TO, AGENT, TRUNK, DURATION. However if downloading the CSV file for both admin and domain we only get DATE, TIME, FROM, TO, DURATION. Is it possible to get a CSV download that reflects the displayed details and if not what other options are available to get defined variables in a CSV file download?
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