Richard Gration

I have a CS410 with 4x snom 320 handsets connected and a Cisco SPA8000 ATA that connects 5x analogue handsets (total 9 extensions active on the CS410). Everything was working fine until I upgraded the firmware over the weekend from 4.3.0.5020 to 4.3.0.5021. After that the SPA8000 couldn't log in the 5 extensions and I was getting error messages every hour saying that the SPA8000's IP address 'has been blacklisted for 60 minutes because there were 5 unsuccessful authentication attempts (sip)'. After each hourly attempt, the system error log had an error message saying: '3rd party registration licenses exceeded (1 > 0)'. My licence status information still showed that I was licensed for 10 extensions and everything else on that page looked the same as previously. The only way I could get the CS410 to register all 9 extensions again was to change the licence key to a free demonstration licence, which allows up to 10 extensions to register. Any ideas on why the licence key that came with the CS410 and had worked with all the previous versions of the firmware suddenly changed behaviour after upgrading to 4.3.0.5021? Is it possible to get a replacement licence key issued for my CS410 that will work properly to allow all 9 extensions to connect again rather than using a demonstration licence? Does the demonstration licence expire after a period of time?

Thanks for that. I have installed the new .tgz 4.3.0.5020 update image and all now appears to be correct.

I have just downloaded and installed the 4.3.0.5020 update image for CS410/CS425. Although it appeared to have installed normally, I thought there must have been a problem because after rebooting the CS410, it still showed the firmware version as 4.2.1.4025. I installed the 4.3.0.5020 update again, but still the same problem. So then I unpacked the .tgz update images for 4.2.1.4025 and 4.3.0.5020 and compared the contents, which were identical (except for the name of the actual ELF executable): .\update\cs410.tar identical .\update\csmencaps.ko identical .\update\default_config.tgz identical .\update\dhcpd identical .\update\fxo.ko identical .\update\insmod_driver.sh identical .\update\ntpclient identical .\update\pbx_install.sh identical .\update\pbxctrl-cs410-4.2.1.4025 only in \update-4.2.1.4025 .\update\pbxctrl-cs410-4.3.0.5020 only in \update-4.3.0.5020 .\update\pbxnsip identical .\update\rcdhcpd identical .\update\sipfxo identical .\update\sipfxo-3-17-2009 identical .\update\watchdog.ko identical Comparing pbxctrl-cs410-4.2.1.4025 and pbxctrl-cs410-4.3.0.5020 shows that (despite the different names) the contents of that ELF executable are identical. Has there been a slip in assembling the .tgz update image by inadvertently packing the version 4.2.1.4025 firmware into the new image?