DLS

Hi, We have a three Snom desk phones and 4 m9 DECTs connected to our Snom ONE Free (v4.5). The desk phones are really great, but the m9's have a lot of problems, so I wanted to connect up different DECT phones. My recollection was that you could connect up at least one non-Snom phone to the free version of the PBX, but I can't get the base for the RTX DECT phone I've just bought to connect to the PBX. Before I spend a lot of time trying to work out what's wrong, I just wanted to check that I was correct, and that a non-Snom phone could be connected to the free version of the PBX - is that the case? Thanks, Andrew

I believe that WAV as a container is supported, just not GSM encoding inside it. According to the Nokia website, these are the codecs and containers supported by WP8: Codecs: MP3, AMR-WB, AMR-NB, WMA 10 Pro, WMA 9, AAC LC, AAC+/HEAAC, eAAC+/HEAACv2 Audio playback file formats: ASF, MP4, AAC, AMR, MP3, M4A, WMA, 3GP, 3G2 Cheers, Andrew

phoneconvert.com does this. Would be nicer to be able to do this on the PBX though. Cheers, Andrew

Sorry to take so long to reply - tried this setting, it doesn't make any difference whether it is true or false, the recordings can't be played back on a WP8 phone. It looks like the WP8 OS doesn't support WAV files in GSM format. Any other options? Thanks Andrew

Just to check I didn't miss anything in that post - it's just reiterating that this is a problem for multiple vendors, not just Snom... there wasn't a fix in there? Cheers, Andrew

Hi, Just found out from a client that the new Windows 8 Phones (in this case, the Nokia Lumia 920) don't support the format/version of WAV file created by Snom ONE - is it possible to change the format of the file to something else? This is with Snome ONE 4.5.0.1075 Delta Aurigids (Win64) Thanks, Andrew

Hi, I've seen this problem on a couple of SnomONE systems now - with desk phones everything works fine, but on some m9 phones only the first item in the address book appears. I've seen this on phones with the 9.2.42 and 9.6.2 firmware on (thought upgrading to 9.6.2 might help but it didn't). The settings for the extension are the same as for other m9 phones that work. Any ideas on where to start troubleshooting? Cheers, Andrew

Hi, I've set up an extension mailbox for extension 500 (registered on a Snom 821), with "allow access for extensions" set to 501 502 503. 501 is a Snom 821 also, but 502 and 503 are Snom m9's. On the Snom 821 (extension 501) the extension mailbox works as expected - the MWI light comes on when a VM is left on extension 500, and pressing the voicemail button causes the 500 mailbox be called and messages can be accessed straight away. With the m9 I'm having problems - for example, on extension 502 when a voicemail is left on 500, the "new voicemail" message appears on the m9 and the right hand button changes to "VM" (from "RSS") but pressing the VM button does nothing and shows "m" on the screen. Is there anything I need to do to the configuration to get the VM button working on the m9? Cheers, Andrew

Realise my explanation probably wasn't very good - the registration issue turned out to be the phone registering with the Snom ONE not the Snom ONE registering with the ITSP. Cheers, Andrew

Turned out the problem wasn't the router at all - it was a Snom 821 phone causing the problem. Replaced with a new one and the graph is now stable. Cheers, Andrew

The template change was to set the voicemail button to 840 instead of 40. I did bind MAC addresses to the extension so that they PnP registered to the correct extension. Just to reiterate - this configuration (2 phones and an m9 base registered to one extension) does *NOT* work. The MWI lights do *NOT* get switched on across both desktop phones, and the VM option doesn't appear on the m9 phones. The second m9 phone does *NOT* ring when two m9's are registered against a single identity on the base station. Cheers, Andrew

Setting them all up as extension 40 works for the most part - I changed the provisioning template to make the mailbox key dial 8xx instead of xx, and set the account to not answer voicemail when own number is dialled, which allows all other extensions to be dialed (i.e. from an extension 40 phone, dialling 40 causes all of the other phones to ring). The problem I'm seeing is that when multiple phones are registered to the same extension, things don't behave the same as when only one phone is registered to an extension. MWI doesn't light up on all phones when a message is waiting. Unless you set up separate identities on the m9 base for each handset, only the first registered phone rings. Is this just the way I've configured the settings? i.e. should this work? Cheers, Andrew

Hi, I've got a client who wants to have his Snom ONE set up with the following requirements: - to have all extensions ring when their number is called - to be able to transfer a call to another extension (again by ringing all phones, rather than by extension number) - a single voicemail mailbox - have the message light appear on all phones when a voicemail arrives, and goes off when all new voicemails are read/deleted - have the call missed indicator light go out on all phones when cancelled on one phone They will 2 x Snom 870 and 8 x Snom m9r phones (with one base station). To test, I've had an 870, and 820, and 2 m9's set up with a single identity (40) but message lights don't work, and only the first m9 rings. Missed call lights also stay on per phone. Is this configuration possible? I know it's not a normal requirement, but this is for residential rather than business use so multiple phones belong to one person rather than it being one person/one extension. Cheers, Andrew

I've seen this problem too - it appears that with the m9 only the first phone registered to a particular identity will ring by default. There may be a proper/better resolution to this, but the way I got round it was to create two identities on the base station, both to the same account on the PBX (e.g. 40@pbx.snom.com), then assigned each DECT phone to only one identity. Both then ring. Cheers, Andrew

Thanks - this client is the only one with a BT Home Hub, we'll get it changed to a decent router. Cheers, Andrew

This is a normal cell phone call into the PBX, not a cell associated with an extension - the reason for wanting to resolve it is that for people on hands-free phones (e.g. while driving), the call doesn't hang up straight away which means that they need to manually hang up the call. Cheers, Andrew

Hi, On one of our clients sytems we're seeing odd registration behaviour in the nightly summary email - the trunks are set up with the same ITSP as everyone else, and the configuration looks the same as our PBX which doesn't get the problem. Any suggestions on tracking down the source? Image attached. Cheers, Andrew

Another question/problem! When calling the PBX from a cell phone, and terminating the call from the PBX (i.e. hanging up the Snom phone) it takes about 20 seconds for the cell phone to drop the call - is there a parameter to reduce this time? Thanks, Andrew

Hi, I upgraded our PBX to v4.5.0.1075 to fix a problem with address book entries not resolving against incoming calls, but this caused another problem this morning where all our calls were returning 403 Forbidden from Voipfone. I spoke with Voipfone who did a SIP trace and said that we were sending 500@pbx as the ANI for the trunk, despite the ANI in the trunk on the SnomONE showing as the correct Voipfone account number. I tried rebooting the server, but still forbidden. I noticed a setting in the trunk called "Caller ID update on trunk" which was set to "Don't update". As an experiment I set this to "SIP INFO" and tried a test call, which worked. So, somehow between the last version we were on and this version, something changed in the PBX that stopped the correct ANI being presented on the trunk without the "SIP INFO" change. Cheers, Andrew

Upgraded to latest version of PBX and it now works thankfully. Cheers, Andrew

I realised on re-reading my post that I wasn't particularly specific - when I dial in on an Entanet VOIP Enrich trunk from my mobile phone (which is in the domain address book), it comes up with my name as the person who is calling. When I dial in on the Voipfone trunk from my mobile, it shows the number only, not the name lookup from the address book. I've enabled logging, and can't see any difference between the "From" field in the SIP messages, and it looks like it's coming across properly, but the number isn't found in the address book for the Voipfone trunk, where it is for the Entanet trunk. Cheers Andrew

Hi, we've just started migrating from Entanet to Voipfone, and it wasn't until I'd ported a number over that I realised I'm no longer getting the names of people calling, just their numbers. I suspect that Voipfone are sending through both a name and number in the SIP message, but don't know how to check this, and also don't know how to fix it if that is the case. Any ideas on what I can do? Thanks, Andrew

Hi, trying to work out the best way to get multiple records from the database - at the moment I'm doing a DBSearch to get the indexes back, and then requesting each index individually in it's own DBGet call. Is this the only way to do it, or can you get multiple indexes back in one call, and if so what's the call format? Thanks, Andew

My mistake - just worked it out. I was using the same structure for DBSet as DBGet, which was wrong - each name/value pair in DBSet sits inside it's own Column element, where all the names sit in a single Column in DBGet. Cheers, Andrew

Hi, I'm trying to add records to the adrbook table using DBSet and even though I get an index number back as a response, the new record isn't added to the table. Is there anything else I need to do? I can see that the index number is correct, and that the index file has been updated to account for the new record, but no record is created and no file is added to the address book folder (even after restarting the server). Cheers, Andrew