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ap_6200

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Posts posted by ap_6200

  3. Domain Address Book

    in General Setup

    Posted

    I've found through testing, that putting a contact as a White List on the DOMAIN level - has no impact on the CNAM coming in... Only when you add that same contact to the USER Address Book does the CNAM show up.

     

    Is this by design?

     

    Or am I doing something wrong?

     

    Thanks

  4. GUI / Operator Console

    in PAC and WAC

    Posted

    Is there a maximum number of monitored extensions (or theorhetical maximum) -

     

    I'm attempting to monitor 12 extensions, but the console keeps locking up on me, especially with ext. to ext. calls.

     

    Using the latest console version.

  6. Account Creation Dial Plan defaults

    in Extension Setup

    Posted

    I have noticed that when creating new extensions in bulk if you select a dial plan, when you go into the extension after creation, the extension is still set to default. Am I doing something wrong? I have tried multiple different versions of software, and they all seem to have the issue. If I change it in the specific extension after creation, then it sticks.

     

     

    I have experienced the same thing - it's a bug.

  7. Domain Administrator

    in Extension Setup

    Posted

    I have noticed that if you promote an extension to a Domain Administrator, they loose the extension specific tab that allows them to listen to their voicemails across the web page, as well as other extension specific features. Am I just missing something?

     

     

    They must use the login type as "USER" - not Automatic

  8. Record Location seems to be ignored when call is manually recorded

    in Call Recording

    Posted

    OK , But a number of our customer at times want to enable recording either via the *12 or via Snom Record Button - for what ever purpose, and then be able to go back and find the recordings.

    If you had 100 extensions all intermittantly recording then with the current method - ther is no way to identify who recorded what ...

     

    So suggest a second record directory structure for manual recordings (via *12 or Snom Record Button)

    ie.

    /recordings/automated/...

    /recordings/manual/...

     

     

    The record location is only applicable for "recording all calls via hunt group, or all calls, etc" - at least from my experience.

     

    The Record On Demand - *12 / * 13 - is to that users' voicemail box - and can be set up to forward to email. At least then they would have all of their recordings local, and not have to be confused with other recordings.

     

     

    ** On that same note - I'd love for PBXnSIP to be able to email the actual recordings when the radio button for "record all calls" is selected for that extension.

     

    Please let me know if that's doable.

  9. Version: 2.1.10.2474 (Linux) - USER STATUS BUG

    in Linux-related Topics

    Posted

    Or enabling the * code - *78

     

    The email is correct, but the attachment for the status does not reflect these same things:

     

    Status of extension 1113

    Do not disturb: On

    Hot Desking at:

    Call forward all destination:

    Call forward busy destination:

    Call forward on no answer:

    Timeout for call forward on no answer: 10

    Timeout for mailbox: 25

    Call redial: <sip:1234567@domain.com;user=phone>

     

    Call return:

    Number of registrations for this extension: 1

    Messages waiting: 1/1

     

    Registrations:

    Contact Type Expires (s)

    sip:1113@10.1.1.19:5060

    PolycomSoundPointIP-SPIP_501-UA/2.2.0.0047 70

     

    Do not reply to this Email. It was sent automatically.

    post-188-1213825751_thumb.jpg

  15. External Call Recording Feature

    in Call Recording

    Posted

    So that's more than likely the problem... And makes sense to me. However 1 question surfaces for me. If I wanted to be able to send the recording via email (as in a user-initiated start/stop recording) - goes into my voicemail box, and forwards to my email account. Can I do the same thing for system-initiated (Record all external calls) ?

     

     

    I verified that the calls are being recorded, and placed in the local RECORDINGS directory.

     

    So I will reiterate - Is there anyway, since these are Extension Redirect Settings - that I can get it to send the recording via email if the Extension has that set?

     

    Thanks

  16. External Call Recording Feature

    in Call Recording

    Posted

    Just a few pointers here.

     

    When you use Start and Stop Codes the call is saved in YOUR Mailbox and you are the only person who can listen to it.

     

    When you use the "Record incoming calls from Hunt Group etc. the call is being saved in the Recordings Folder. Its location is determined by System Settings Record Location:.

     

    Since the recordings are in an easily accessable folder, anyone with access to the computer running PBXNSIP can listen to, copy, save or forward your conversations.

     

    Also, recordings start to use a lot of disk space as time goes by. By using the Start and Stop Codes you can control what is and is not recorded.

     

    So, use the above information to determin which method is best for your system.

     

    Hope this helps.

     

    Bill H

     

     

    So that's more than likely the problem... And makes sense to me. However 1 question surfaces for me. If I wanted to be able to send the recording via email (as in a user-initiated start/stop recording) - goes into my voicemail box, and forwards to my email account. Can I do the same thing for system-initiated (Record all external calls) ?

  17. External Call Recording Feature

    in Call Recording

    Posted

    We have the Call Recording License - currently set as *12 to start, and *13 to stop recording.

     

    In the Extension we use for recording - we have selected "Record outgoing calls to external numbers:" set to ON - but this does not appear to be working.

     

    What's the point in having those settings (Record calls from HUNT GROUPS, etc) - if you have to enable the *12 to start recording ?

     

    Am I missing something in the setup?

     

    Please assist.

     

    Thanks

  18. Automatically create a global address book in the domain feature request

    in New Features/Versions

    Posted

    It would be nice to have the global address book automatically created as accounts are created. i.e. add an account and it automatically is in the domain address book. In most companies they will want everyone in it anyways and you can always delete from it. Creating it can be tedious and the pbx already has all the info.

     

     

    Or at least a check box to add it as you're building it.... Good idea.

  19. can not transfer using polycom 320 v2.x phone

    in Polycom Phones

    Posted

    Wow, I've never seen that in any of our Polycom systems. I've just tried it now and if you press transfer again before the other party picks up it just carries on ringing. This is on v3 of the polycom firmware though - any reason why you don't want to upgrade?

     

     

    We are using 2.2.0 code right now - thinking about upgrading to 2.2.2 released in December.

  20. can not transfer using polycom 320 v2.x phone

    in Polycom Phones

    Posted

    Whow. Do you have the SIP messages in the log for that?

     

     

    I have seen this for several releases now - and I feel it's more of a polycom issue.

     

    This is the way I wrote it up in our user manual:

     

     

    It is very important to realize that there are TWO types of call transfers: One is called an ATTENDED TRANSFER and the other is a BLIND TRANSFER.

     

    ATTENDED TRANSFER

    ATTENDED TRANSFER – used exclusively for announcing a transfer to another party.

     

    i.e. “Hey Jane, I have a caller on the line for you” – Essentially; this is considered an internal call between John and Jane.

     

    For Example:

    • A Call comes in (Either Internal or External)

    • John answers on Extension 8300 – Realizes it’s for Jane.

    • John hits TRANSFER

    • John dials Ext 8302 for Jane

    • Jane’s phone rings (and John can hear it ring on his end)

    • Jane picks up – and John states “I have a call for you... “

    • Jane says “OK, Thank you”

    • John hits TRANSFER again on his phone.

    • ** The call leaves John’s phone and is transferred to Jane

     

     

     

     

     

     

    BLIND TRANSFER:

    BLIND TRANSFER – used when you have an active call on your phone, and there is no need to alert the other party that you are transferring a call to them.

     

    For example:

     

    • A Call comes in

    • John answers on Extension 8300 – Realizes it’s for Jane.

    • John hits TRANSFER

    • John hits BLIND

    • John dials Ext 8302 for Jane

    • John hits TRANSFER again

    • ** The call leaves John’s phone and is transferred to Jane

    • Jane has no idea that John transferred the call to her, as the original caller ID is showing on her display.

     

    Both of these TRANSFERS are acceptable – provided all steps in each scenario are followed:

     

    **The most important key to an ATTENDED transfer is that the party that is receiving the transfer actually picks up the phone before the original caller hits TRANSFER.

     

     

    For example - If John transfers a call to Jane and while Jane’s phone is ringing, and John hits TRANSFER again - the call will likely fail.

  21. CDR Output

    in General Setup

    Posted

    I still would like a midnite email that summarizes all accounts - very useful call detail record. I can't think of one practical way of storing 695 emails on a daily basis for one heavy user. Please tell me you'll implement the daily summary cdr's.

     

    Thanks

     

     

    2 questions:

     

    Do you understand my feature request fully?

    Are you planning on enabling that feature soon?

     

    I have several customers that would benefit from this ASAP.... I would be a hero.

     

    Thank you very much in advance.

  23. CDR Output

    in General Setup

    Posted

    There is already a difference between the timestamp when a call was answered by and agent and the timestamp when the call was connected. The difference is the waiting time in the queue (if the queue connects the call immediately, which is programmable). See http://wiki.pbxnsip.com/index.php/Simple_CDR_Format.

     

    But I must say I am also not 100 % satisfied with the statistics that we get on the ACD. I think the best would be to shoot an email for every call. The email per call has the big advantage that the load gets distributed over the day, and we don't have this huge email at midnight. Especially very busy call centers love to have these statistics, and then the huge email is a problem. Then the midnight email will really just summarize the day and for the details operators need to look into the emails.

     

     

    I still would like a midnite email that summarizes all accounts - very useful call detail record. I can't think of one practical way of storing 695 emails on a daily basis for one heavy user. Please tell me you'll implement the daily summary cdr's.

     

    Thanks

  25. 2.1.9

    in New Features/Versions

    Posted

    Okay, let me restate the question... Are you moving the whole server or just a domain? You are really making a ZIP of the whole directory and unzip it on the Linux server?

     

    I verified case and slashes - they should be fine. Can you tell me what is in the extension/nnn.xml (look for *.wav) and if that file exists in the recordings directory?

     

     

    We have 20+ domains on 1 FS - our plan was to move the domains one or two at a time - using the "backup domain" utility - which turns into a domain.tar file.

     

    We manually moved MOH files over - because they were not domain specific, and understood.

     

    But the greetings for extensions - did not come with them... The AA recordings, and some name recordings came with - but not the personal greetings.

     

    Does that help?

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