ap_6200

Please let me know the status quickly - as we wanted to release 2.1.3 in January to our customer base.

I like the idea of the moderator- Please let me know when that feature is rolled in.

I was able to get this to work by setting up the email information under the Admin - Settings - Logging - which was OK for this user - because it's a premise based pbx. However - in a hosted environment - if we provide the smtp settings, etc - without putting an email address - Will it go to each domain's CDR settings and send to that particular email address? Thanks,

Is there any way to determine which Agent picked up which active call in the Queue? I am using 2.1.3 - I know under the Accounts - Agent Group - Agents section - you are able to see how many calls each agent has taken - but in the call details, it does not say which Agent took which call. Also - Is there a way to reset the "Accounts - Agent Group - Agents section - you are able to see how many calls each agent has taken" VALUE back to 0 ?

In Call Teach mode - We have tested and verified that not only does this feature not work correctly (being able to talk to the extension that you have entered i.e. *82400 - It produces a one-way audio path and the original call parties cannot hear one another. This was tested in extension to extension dialing. Call Barge-In, and Call Listen-In work correctly. Please let me know if this was addressed in the newly released 2.1.3 Thanks

Yes, the other emails are going out - such as vm to email... And I've had this enabled for over 2 weeks, surely it's midnight by now ;-) Any other help would be useful. Thanks,

Send daily CDR report to: xxx@xxx.com (try) When I click on the "try" - it delivers an email. Shouldn't this send me "daily CDR's" ? If so, it's not working - Can you assist?

Is there a status on this fix?

I am (and probably always did have) - an issue with the wav files that are created and sent via email to users. These wav files (with volume cranked all the way up) - are still very inaudible. Is there a setting somewhere I can tweak? Thanks,

Is there a function on the polycom phones or pbxnsip to sound a notice after a call has been put on hold for a period of time? We had an agent put a call on hold this morning and forgot about it. Any input would be helpful. Thanks,

I'm not sure of anything - I was posing the question if anyone else had witnessed this - especially with the Polycom phones. Thanks,

Yes... Listening to voicemail... .press '7' to delete... it's a long extended DTMF tone...... Happens quite frequently.

Is anyone else experiencing issues when checking voicemail from Polycom phones (or any other type of phone) that when pressing "7" to delete - especially during the message that you know you want to delete - that it gives an extended BEEP - 1 to 2 seconds - as opposed to just simply hearing the "beep" and the next message or prompt. It's annoying, and is starting to affect our customer base. It's reproducible with different lengths of voicemails. I'd say 25 to 50 percent of the time i can get it to BEEEEP.

I am having the same issue - All accounts subscribe to the MWI state, and the registrations are stable