jonscool

Thanks for this level of detail; however I'm having trouble just finding where the CDR is. The only reference I can find is the Wiki one; but in terms of finding the tool, activiating it and using it we're a bit lost. What are the first steps for practical application of the CDR tool? Jon

Where is the CDR tool? And is there a place where you can specify what's recorded in the daily emails? On the agent group there is an option to send the daily CDR report to an email address. Can this be sent to more than one email address and if so what kind of seperater needs to be used to acheive this. Thanks Jon

Not exactly; sorry I didn't word it very well. I need to know if Sip pbx daily stats email can include out going calls - if so, how do I enable it OR is there another way of tracking the amount of time spent making out going calls. Thanks

Is it possible to track out going calls with eyeBeam; and then log incoming time and duration time? On a slightly separate note what's the difference between Total duration holding and Total duration talking. I know the clue is probably in the words but the stats I'm getting for these two aspects don't really make a lot of sense. Any help is very appreciated. Jon