Jump to content

Rogier

Members
 View Profile  See their activity

  • Posts

    32

  • Joined

  • Last visited

 Content Type 

Posts posted by Rogier

  2. 4.0 Beta

    in New Features/Versions

    Posted

    Where can I Downlaod the latest version ?

     

    I understood that it also should be possible after forking to divert a call back to the extenios on the PBX. How does this work and is this already in this beta version ? (similiar to twinning on avaya ip office)

     

    Thanks

     

    Could you please reply on this

  3. 4.0 Beta

    in New Features/Versions

    Posted

    Where can I Downlaod the latest version ?

     

    I understood that it also should be possible after forking to divert a call back to the extenios on the PBX. How does this work and is this already in this beta version ? (similiar to twinning on avaya ip office)

     

    Thanks

  4. Linksys SPA-941

    in Linksys Phones

    Posted

    Hi,

    Does anyone know if the Linksys SPA941 provide an auto answer functionality, which is often used in contact centers ?

     

    I found an auto answer function for paging, but that is not what I am looking for.

     

    Any suggestions ?

     

    Thanks

  5. Hot Desking with agent groups not working as expected

    in Agent Group Setup

    Posted

    No we are using 3.3.1.3177. What do you mean bij log in and log out, do you mean *70 and login with the agent extension and than log in by *64 ?

     

    Thanks

     

    So you are using version 3.4? There was a bug with the setup of hot desking. Maybe you have to log out and log in again. Last resort is to delete the extensions and recreate them (in any case, make a backup of the file system).

  6. Hot Desking with agent groups not working as expected

    in Agent Group Setup

    Posted

    Today I saw this problem again. It looks like the first person waiting blocks the queue, after he hangs up, calls were routated again.

    I further have tested this, bij disconnecting a call, then the second one waiting was routed.

    It looks likes this happens when all agents are in a call, and there is a waiting queue.

    / there a three accounts logged in via hot desking and about zes accounts mentioned in the agentgroup/

     

    Any suggestions ?

     

     

    I use kind of the same set up :

     

    - Contact center phones (snom) are registered on the extensions 2xx

    - Agents login by hot desking with extensions 7xx

    - The 7xx accounts are in the agentgroup.

     

    This afternoon I had the problem that callers remain in the queue, altough the agents were free. I took a while and then with a few minutes between them calls were send to the agents. Waiting time was more than 10 minutes

     

    Settings 'longest idle first' and 'furthermore no redirects. One agent was calling outbound at the moment, but was till hot desked.

     

    Any idea what went wrong, do we stille need to use *64 ?

     

    Thanks

     

    3.3.1.3177

  7. Hot Desking with agent groups not working as expected

    in Agent Group Setup

    Posted

    I use kind of the same set up :

     

    - Contact center phones (snom) are registered on the extensions 2xx

    - Agents login by hot desking with extensions 7xx

    - The 7xx accounts are in the agentgroup.

     

    This afternoon I had the problem that callers remain in the queue, altough the agents were free. I took a while and then with a few minutes between them calls were send to the agents. Waiting time was more than 10 minutes

     

    Settings 'longest idle first' and 'furthermore no redirects. One agent was calling outbound at the moment, but was till hot desked.

     

    Any idea what went wrong, do we stille need to use *64 ?

     

    Thanks

     

    3.3.1.3177

  8. Dect System

    in VoIP Phones

    Posted

    Can you advise on which dect systeem to use on PBXnSIP including repeaters ? I am looking for a stable product which can handle 6 to 8 channels at the same time and a number of handsets and that was tested with pbxnsip.

    For normal puposes Siemens Dect (eg 470IP /301d) is working fine, but you'll need a repeater for each base and that can only handle two calls.

     

    thanks

  9. PnP Snom 320

    in snom Phones

    Posted

    Ok, I will tommorow first reinstall this test PBX, if this won't work I will send you the details.

    I just tried another PBX and it works directly.

     

    Thanks

     

    After a clean install of the pbx it works.

    Thanks

  10. PnP Snom 320

    in snom Phones

    Posted

    Can you please send a PM to support@pbxnsip.com with server address and an extension to configure against? We would like to do the PnP against your PBX from our lab.

     

    Ok, I will tommorow first reinstall this test PBX, if this won't work I will send you the details.

    I just tried another PBX and it works directly.

     

    Thanks

  11. PnP Snom 320

    in snom Phones

    Posted

    If you see that then the phone is not getting the files from the PBX or the phone did not like the file sent by PBX. Once you configure the settings that are talked in the know-how letter, can you"Reset" the phone instead of "Reboot"? Sometimes, reboot does not clear out some parameters and that could cause the issue.

     

    Tried this but it didn't work. If I choose reset after configuring the settings, the phone starts up with no config data at all.

     

    Any other suggestions ?

     

    When I manually go to the update url - http://xx.xx.xx.xxx:8282/provisioning/snom320.htm and log in with the information I also put in the phone, I see the following files:

     

    <?xml version="1.0" encoding="utf-8" ?>

    - <setting-files>

    <file url="http://xx.xx.xx.xxx:8282/provisioning/snom_3xx_fw.xml?model=snom320" />

    <file url="https://xx.xx.xx.xxx:/provisioning/snom_3xx_phone.xml?model=snom320" />

    <file url="https://xx.xx.xx.xxx:/provisioning/.xml?model=snom320" />

    <file url="https://xx.xx.xx.xxx:/provisioning/snom_3xx_fkeys.xml?model=snom320" />

    <file url="https://xx.xx.xx.xxx:/provisioning/snom_web_lang.xml?model=snom320" />

    <file url="https://xx.xx.xx.xxx:/provisioning/snom_gui_lang.xml?model=snom320" />

    <file url="https://xx.xx.xx.xxx:/tftp/snom_320_custom.xml" />

    </setting-files>

  13. Call Pick Up

    in snom Phones

    Posted

    Regarding SNOM360 and pbxnsip 3.3.1.3177

     

    Is it posibble to configure an one the funtion keys to pick up a call of a certain huntgroep. Assume the user is in the 2nd or 3rd stage, but sees that a colleque is busy and wants to pick up the call.

    I understood it can be done by *87[extension or huntgroep] . But can you also preconfigure that under a funtion key and how ???

     

    thanks

     

    I am step further, programmed [speeddial] *87 on one of the funtion keys and that works. Only problem is that if i use this I'll get all unconnected calls, also internal calls.

    I want to use this for several huntgroeps and preferable one key for more huntgroeps. Of course only the calls where the phone is a member of the huntgroep should be pciked up

     

    Please help

  14. Call Pick Up

    in snom Phones

    Posted

    Regarding SNOM360 and pbxnsip 3.3.1.3177

     

    Is it posibble to configure an one the funtion keys to pick up a call of a certain huntgroep. Assume the user is in the 2nd or 3rd stage, but sees that a colleque is busy and wants to pick up the call.

    I understood it can be done by *87[extension or huntgroep] . But can you also preconfigure that under a funtion key and how ???

     

    thanks

  15. PnP Snom 320

    in snom Phones

    Posted

    Hi,

    Using version 3.3.1.3177 and SNOM320

     

    I am trying to use the PnP mode for WAN. filled in the required info in the webinterface of the SNOM320, the phone is rebooting but gives the message:

    Prov Request

    Attempt : 20 (19,18,17 etc)

     

    In the end the phone is not provisioned. Can you please advise what I am doing wrong

  17. Return after Transfer

    in Call Treatment

    Posted

    Hi,

     

    Does the PBX hava an function in which the call will return to the original extension after a transfer.

     

    Example : Extension 100 trasfers call with *77 to another extension, but this wasn't picked up. Is there an option that it will return after x time to extension 100 ?

    Of course the nicest way is a warm transfer, but is there another solution

     

    We are using version 3.3.0.3165

     

    Thanks

  18. Multiple Domain

    in General Setup

    Posted

    We are using 3.1.1.3101 (Win32).

     

    We are using hot desking *70 on a multiple domain environment. Using extension 116 and with *70 login as extension 720.

    We nog get reactions from a customer from another domain that the name of her extension, which also 116, has changed to 720. Also it happens that when this person calls internally the calls are routed to our domain instead of the domain se works in. It doesn't happen all the time. This is also what the call log shows me.

     

    Doy you have an idea how we can solve this ?

  19. Voicemail to email

    in Mailbox

    Posted

    Hi,

     

    Using 3.1.1.3101 (Win32)

     

    When I want to activate voicemail2 email option an emailadress that contains a point (example r.name@company.com) is not accepted. I get the message You must supply a valid emailadress, and the adress is deleted in the interface. When using for example info@company.com, there is no error message.

  20. Compress callrecording

    in General Setup

    Posted

    On a test PBX I have an option to compress callrecordings, this is working fine. On this machine I use the permanent license key for three minutes. The version is Version: 3.1.1.3101 (Win32)

    License Status: Demo License (3 Minutes)

    License Duration: Permanent

     

    On another PBX I don't have this option, altough I have a contactcenter License> The version is :

    Version: 3.1.1.3101 (Win32)

    License Status: pbxnsip Europe - ICM Solutions - UP = 3 years

    License Duration: Permanent

     

    I want to use this compress option also in my live situation, can you advise ?

  22. FritzBox as PSTN Gateway

    in Gateways

    Posted

    http://www.avm.de/de/Produkte/FRITZBox/FRI..._7270/index.php

     

    The new Registrar Feature for using Gatewayfunction is first implement on Fritz!Box 7270.

    Later also on 7170 (the older/smaller one).

     

    the right SW in early stage -but just working well on 7270- you can find it under the Fritz Lab on AVM HP.

     

    Please your advise,

    The international version doesn't provide this functions yet. There is no firmware yet available and the AVM helpdesk couldn't provide a planning. The firmware on the lab can't be installed on the international version, but only supports the german version.

     

    Does anyone have another solution, we have the following challenge : Connect 2 ISDN point to multipoint to a srver version pbxnsip and use the ISDN numbers for at least incoming calls

     

    Thanks

  24. Auto provision

    in snom Phones

    Posted

    You mean the address book XML content which is generated by the PBX web server? IMHO that should have the same language as the web interface language for that account. What audio files did you install? That might be related...

     

     

    The audio files are in dutch.

    When I don't use the auto provisioning I can choose several languages, now only english is avalaible as language and webinterface language

  25. Auto provision

    in snom Phones

    Posted

    Hi,

    We are using pbxnsip 3.1.1.3101 (Win32) and Snom 320.

     

    I used auto provisioning in order to get the pbx adress book working. This worked, but I have no possibility anymore to change the language of the phone on dutch. The only option is English.

    Did i do something wrong or is the only option English ?

    Furthermore I would like to know if there is another possibility to use the PBX adressbook ?

     

    Thanks

×
×
  • Create New...