sgwestrip

Thank you for your reply. How do I create an individual ticket?

Hi, After plenty of issues with the SnomONE PBX after we upgraded to 5.3.2 and the system rebooted we are finally able to make outgoing calls. I have had Sangoma support working on this for the past few days. They are now telling me that incoming calls are being rejected by the PBX with a 403 response. It is worth saying that this PBX was working faultlessly until it rebooted. Any and all help gratefully received. Thanks, Stephen Westrip

Hi, Using CentOS 6.5 so went for wanpipe 7.0.9 as it supports this kernel. Does anyone know where there are installation instructions as the SnomONE is not mentioned when you install? Even better, does anyone know how to correctly install wanpipe for Snom One? Thanks, Stephen Westrip

Hi, Trying to activate a Snom ONE v5 installation for the first time via the browser and it hangs. I enter my activation code (starts with a 5), click on Submit and seems to do nothing. I have verified that I have internet access from the server and that both iptables and ip6tables are stopped. Interestingly, in Firefox and Chrome the button is Submit but in IE it is Submit Query. I get further with IE than I do with Chrome or Firefox!! I am stuck right now as I cannot progress any further. Thanks, Stephen Westrip

This error has appeared on the screen. What does it mean and should I be concerned? w2g1: SMP Critical in aft_dma_tx Thanks, Stephen Westrip

Hi, Our snomOne Plus consistently freezes and the system requires a reboot. You cannot access the system via HTTP or SSH and the phones all lose their registration. It looks similar to this problem raised in this forum post: http://forum.snomone.com/index.php?/topic/6379-snomone-gradual-deterioration/ Is this definitely a hardware issue or could it be software related? Thanks, Stephen Westrip

While you are looking at Netborder Express could you find out why the gateway manager is not running. I believe it is something to do with a version conflict. We have 4.2.2 running and I restored a backup on Monday which was from version 4.1.6. It was at that point that the gateway manager failed to start on reboot.

Thanks for the reply. Yes, I can ping the box; Yes, I can log into the interface; I can never remember where I can see whether a phone is blacklisted or not but I thought I whitelisted our LAN.

We had to power off our snomONE plus at the weekend and the restart on Monday morning has caused no end of problems. They are: Phones not registering System hangs whilst trying to do an update Config lost for Sangoma A500 card Netborder Gateway backup does not work as it is from an earlier version (4.1.6 - current 4.2.2) Netborder Gateway Manager will not start Sangoma support are looking into the A500 issues but I need to resolve the phone registration problems. It seems to me that on every reboot something else is not working. Can anyone point me in the direction of why phones that had been working for 8 months now will not register? Thanks, Stephen Westrip

Hi, We had to power off our SnomOne plus over the weekend and now it will not restart. Wanpipe shows no configuration and looking at the log wanrouter cannot start as it cannot find /etc/wanpipe/wanpipe1.conf. Any ideas gratefully received. Thanks, Stephen Westrip

I have the exact same issue. When you go to the webpage and click on 'Check and Update' the SnomONE Plus reboots but nothing is updated. Is there a manual way to update the box from the CLI? Thanks, Stephen Westrip

Thank you for your reply. Where do ad-hoc conferences show up then?

Hi, I must be missing something very obvious but I cannot see what it is. I have created an ad-hoc conference room (the only one on created so far) but it does not appear as a conference room for the users when they want to schedule a conference. I must have missed something blindingly obvious but I am not sure what. Many thanks, Stephen Westrip

Yes, it is a snom ONE plus Yellow.

Hi, Where do I add IP and/or network addresses to a whitelist? Also, since a recent Snom One update I now have no menus that have the firewall, DHCP server etc. The username/password combination of Superadmin/password on the web interface does not work any more although it does if I am just SSH'ing to the box. As I still have no root access, despite emailing Snom support and getting no response, I will only be able to make any changes via the web interface. Thanks, Stephen Westrip

Are we still waiting for NBE 4.2.1 to be released? I see that my Snom One Plus PBX says it is up to date with 4.1.6-1

I have fixed this now by making a change in the NBE configuration. For anyone who may be interested I followed this: http://wiki.sangoma.com/nbe-faq#no_ring

I have changed the Ringback (Support Early Media) to Message 180. I can check the phone settings when I am back in the office tomorrow. I am currently doing all this remotely as it is almost 11.30pm! Force Local Ringback was already set to Yes. Not being able to hear the ring tone is very disconcerting!! Once the call is answered then the call proceeds as normal. This is still not working. Am I best to email Snom support?

I am sure the NBE is not receiving the ANI. As to how to fix it is a different matter! I have restarted the NBE recently (out of hours in the UK) and now it does not display the error message but the behaviour is still the same. The error message, as I remember it, did mentioning no ANI being present. I have attached the log file for a call I just made from home back into the office. After 5 seconds of silence it then went to voicemail, as expected as no-one was there to answer. 1329773760-29831-1637929825-112.zip

How do I go about doing that?

Hi, Hoepfully my last questions regarding the Snom One Plus PBX and I trust this is the correct forum. Incoming calls are now working with these 2 caveats; 1) The calling party hears no ring tone before the call is answered; and 2) all the calls are from 'unknown-caller' Is this a trunk set-up issue or is it the NetBorder Express gateway? Thanks, Stephen

This seems to have done the trick. I changed the IP address from the local IP address to 127.0.0.1. That makes sense with a previous comment about a networking-type issue. Many thanks for your help, Stephen

All internal calls are OK. Yes, it is a Snom One Plus (bought 10 days ago). If it is the PSTN termination then where do I look for this and what value am I looking for (we are based in the UK).

We are not using NAT as the only lines we are using currently are ISDN lines. The phones connect to the PBX on our LAN and then dial out via ISDN.

Hi, OK, not quite sure where to start with explaining this. Newly installed Snom One Plus yellow and I can now make outgoing calls successfully with CallerID. What is weird is that when calls are made by certain extensions the receiving party cannot hear them. If I reboot the PBX then different extensions suffer the same problem. So, in a nutshell when I reboot the PBX not all calls can be heard by the receiving party but the extensions that have this behaviour change from reboot to reboot. Anyone have any ideas? Thanks, Stephen Westrip