koolandrew

Thanks for the update. The regex update might be a bit over my head. I was able to get it to work without the ^. i wanted to the same thing for Carribbean countries using the NANPA dialling plan, (ie 1340xxxxxxx 1268xxxxxxx etc, but i cannot apply the same logic. Any ideas for that, as it is a little simpler as there are always 7 digits after the area code. I want to create a separate entry for those dial codes as i would like to treat them differently. Thanks for all the help.

thanks for the reply, where would i find that documentation. The issue with your suggestion is that it doesnt work if someone types in any more digits after 01153, as we would allow 011 calls to non prohibited countries, and 01153|01154 wouldnt block anything. Please understand this is to prevent further hacking from non legitimate customers who have figured out to hack into the pbx and make calls. The issue is that each country is different for the amount of digits that are dialled after the country code, and some countries it is different length of digits within that country. So i need something 011 (2 or 3 digit country code) (5 to 13 local number). And multiple entries per line . Please advise.

I have 90 of them, and they are at the top, so that it makes management of everyday dial plan issues very cumbersone. I was hoping to put everything on one line.

I was wondering if someone could suggest how to put together a dialing plan for a number of specific country codes (ie Cuba, Somalia and other scam country codes) and block them. We use 011 for international calling, however the country code length differs (ie 2 or 3 digits) and the number of local calling digits differs greatly (minimum of 5 and max of 15 according to what i think i read from the ITU) I can do it easily for unwanted 1+ dialing as 10 digits easily follow, and just use XXXX. What i dont know how to do it set it up so the NOT ALLOWED list are only calls to those specific country codes, unless i do a separate entry for each country code, which becomes unwieldly. I dont even need a replacement value as they are simply NOT ALLOWED. Any and a quick response would be kindly appreciated. A sample below is what i have tried but it doesnt work, as sometimes i can get it to block a Cuba call, for example, but every other international destination starting with 5.

Isnt there any way to determine this status. please advise

ok thanks for your quick reply. Is there any way to create some type of notification (any kind) for a manager to log into the queue to add additional support for calls that are waiting in the queue, if necessary. Please advise.

Thanks for your reply..please keep replying by the way ?

Ment to jump into the queue and connect with the callers. Can you tell me if we can do this led indications on the phone and are there other methods that we could inform people ie. Email, or something else?

We are doing that now and all it is is a replication of the first button. What we would like to have a button for every caller in the queue? We need any available methods to notify manage

Is there any way to show multiple calls on an agent group. We have a added a BLF button to phone, but it obviously doesnt show us the status if there are two calls. Therefore we added another button, but it only reflects if that button is busy. Would there be a way of showing the status of each call separately, this has come up do to another problem.

People do it out of habit, or they copied and pasted, and it is certainly easier to read than all numbers. However, these all do need to removed, as you already remove spaces by default... You need to leave the + alone, as removing it will work when it is +15555551212 but doesnt work if is +442075551212, as i dont believe there is a standard to the amount of digits that follow a country code, and now we have 3 digit country codes, so that is best left to handled in the dial plan. Either way, it works when calling from their phone using the native phone dialler but wont work when using a sip dilaller if they are calling from their phone book. thx

I am very surprised that this cannot be resolved. The last response is no help. So i would send out an email, hey customers please remove () and - from your phone numbers in your phone book. Even though it has been working in your phone, it will no longer work when using your pbx........................come on.................

thanks for the reply. I agree about the agent, but i would rather take care of it on the pbx or domain level. I have no idea to implement your last line, could you please provide an example of such.I would like to leave the + alone though, as it is properly handled at the moment, just the other situations with ( ) and -. Thanks

Hi, i have found that customers who are using softphones on their cell phones have issues with dialling through the pbx. For example if the number is stored in their phone book, in any of the ways below, i cannot determine how to ignore or remove the non-numeric characters: 1(555)555-1212 or 555-555-1212 or (555) 555 1212 If there are any type of bracket that they might have used in their phone book, i cannot figure out how to create a rule in the dial plan that ignores those characters. Please help.

Yes, 1.You need to create an ivr.node, lets say its account 800. 2. If you want all calls to flow through this, you will need to add all DID's that would be called as an alias to the account.. Let say the DID was 666-666-6000 ie Account number(s) 800 6666666000 3. You would need to create a from base routing match list: !5555555555!112 !.*!700----------------All calls from 5555555555 would go to account 112, all others would go to account 700 Good luck