saitech

Yes, being unable to access via IPV6 address is very strange as nothing was changed there. And.. to provide an update to any others with a similar issue, snom Tech Support's response is below, it's very fortunate that this snom SoHo hadn't made it out to a client, I'm not feeling at all confident now about these now as I've also found out that several others have had similar issues with these units failing for no apparent reason. -- Hi Mike This unit will need to be RMA'd via your distributor. |-- snom ONE UK Support --| UK tel: +44 1133 503 111 German tel: +49 30 39833 140 http://www.snom.com --

Hi, We have a new snom ONE SoHo and configured it without any problems. However, we then changed the IP address to put it in to service and it stated that it needed a power cycle for the chages to take effect. We did this and since then we have not been able to access either by IPV4 address (old or new) or IPV6 IP address. We have also been unable to ping it, or access it using SHH (tried both port 22 & port 8722). We even downloaded Wireshark and are unable to see any network traffic from it. We have even tried resetting it using the small PIN hole reset using a paperclip with no success! PLEASE HELP! thanks, Mike.