We recently migrated to SNOM ONE running on Mac OS 10.7 Lion. Our system is pretty much working properly, but I have literally spent over 15 hours trying to get MOH to work as advertised here:
I have tried VLC on 3 different machines. I have tried virtually every conceivable setting to stream RTP audio into port 42000 to the static IP of the dedicated Mac running the switch. I have also tried Quicktime Broadcaster as an alternative to VLC.
While I CAN get music to show up OK on hold if I use a WAV file instead of streaming, but I need to play a very long playlist and update it from time to time, so this isn't an optimal solution. I would like to either use a physical appliance plugged into the Mac audio input jack (not supported in OS X), or a stream from an audio player.
I simply can NOT get it to sound OK when streaming1 The audio IS there, but (depending on the hundreds of combinations of settings I tried) it either has static/distortion, OR it stutters and echoes.
When using VLC 1.03, I use the Advanced Open File command to select either a single WAV file -- prepared as described in the link above, e.g., 8 kHz 16 bit WAV -- and then I tell it to stream to the fixed internal IP. As I say, the audio appears, just not with sufficient integrity to be actually tolerable (it stutters, clicks, and echoes). I have tried a variety of TTL numbers, I have tried with and without transcoding. I have not had any success using command line to manipulate VLC.
AS I say, the BEST I have been able to attain is a situation where one can hear pieces of lyrics for a fraction of a second. If one stops the music source, one hears an echo of the last bit of audio, which eventually fades away. This is interesting, it's as if the RTP is feeding back on itself somehow, but it isn't -- this is why I've tried multiple sources, from different physical machines / network nodes, and different pieces of software, different audio sources, etc. etc. etc. I'm an experienced troubleshooter in general.
I'm interested to know if anyone has ever gotten this to work in my configuration? Thus the poll. In my exhaustive searching of the Interwebs, I have found plenty of people trying it, but ZERO who have claimed success in this configuration. My hypothesis currently is that it isn't me, that it in fact doesn't work on the Mac -- please, prove me wrong and tell me how you did it!
- David "Techgoose" Farrow