halalabu

Ahh look at that! Thank you! Hal

Hmmm, what specifically is the button labelled on an 821? I am not seeing anything resembling a conference button. Thanks, Hal

Ahhh ok. Our snom phones have no hard button for it. I think i'll use the star code. Thanks! Hal

Is it possible to invite someone into a call with you? The same way a call-barge in works, but in reverse. E.g. if an employee is on a call with a client, and they want to get their supervisor on the line as well, they could enter a star code followed by an extension number and the extension would ring. When the extension is picked up, they are joined into the call. The only other way I can think to do this is to have everyone hang up and call into the ad-hoc conference line, which is obviously not ideal. Is there a way to do this? I see a "conference" entry on the star codes page, but I don't see any documentation for it. Thanks so much, Hal

It is connected via a Linksys PAP2T Gateway. It's been working for other things like transferring calls. Any idea where to start looking?

I'd agree. Are those the correct steps to park a call on an analog extensions? Thanks, Hal

Hmmm, I tried making the park and retrieve codes different. When i try the call park code from an analog extension, it's just dead air. This is my sequence of events: 1) answer a call on the extension 2) press the flash/hook button (I now hear a dial tone) 3) dial my call park code *85, followed by the park orbit number 98 4) hear dead air If i try the call retrieve code, *86, it just says there is no call to pick up. Call parking and retrieving does work from the Snom IP phones. Any ideas? I'm stumped. Thanks so much, Hal

Correct. It's a brand new server. Uptime was 8 days, should the PBX be restarted on a schedule? I was in a bit of a panic so I didn't get to see the log file before I restarted. If it happens again I'll be sure to capture a copy of the log file before restarting.

So, this just happened in the middle of the day. Nothing out of the ordinary. Every phone dropped it's registration and couldn't connect to the PBX. Calling into the PBX just rang continuously and then presented a busy signal. I was able to restore service by stopping the PBX and starting it again. Here is my log file (the important stuff, I think). Any ideas? [0] 2012/06/14 11:57:17: Database sanity check: Deleting account 1 (type extensions) [2] 2012/06/14 11:57:18: Deleting message 29 because the associated file recordings/20120523/111503-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 30 because the associated file recordings/20120523/111807-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 31 because the associated file recordings/20120523/111825-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 32 because the associated file recordings/20120523/111833-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 33 because the associated file recordings/20120523/111846-o-8885097627-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 34 because the associated file recordings/20120523/111939-o-8885097627-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 35 because the associated file recordings/20120523/111947-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 36 because the associated file recordings/20120523/112011-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 37 because the associated file recordings/20120523/120125-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 38 because the associated file recordings/20120523/120248-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 39 because the associated file recordings/20120523/120600-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 40 because the associated file recordings/20120523/120616-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 41 because the associated file recordings/20120523/125423-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 42 because the associated file recordings/20120523/125443-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 43 because the associated file recordings/20120523/125459-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 44 because the associated file recordings/20120523/125605-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 45 because the associated file recordings/20120523/125617-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 46 because the associated file recordings/20120523/125952-o-5186650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 47 because the associated file recordings/20120523/131006-o-6650411-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 48 because the associated file recordings/20120523/131022-o-18885097627-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 49 because the associated file recordings/20120523/131049-o-8885097627-701.wav is not present [2] 2012/06/14 11:57:18: Deleting message 50 because the associated file recordings/20120523/131344-o-6650411-501.wav is not present [2] 2012/06/14 11:57:18: Deleting message 56 because the associated file recordings/20120524/113823-o-18884732963-103.wav is not present [1] 2012/06/14 11:57:19: Starting up version 4.5.0.1075 Delta Aurigids [1] 2012/06/14 11:57:19: Adding DNS server 127.0.0.1 to the dns server list [1] 2012/06/14 11:57:19: Adding DNS server 10.0.0.202 to the dns server list [3] 2012/06/14 11:57:19: Call limit reached. Call ports 0, g729 0 [1] 2012/06/14 11:57:19: Working Directory is /Applications/snomONE/conf [1] 2012/06/14 11:57:20: UDP: TOS could not be set [0] 2012/06/14 11:57:31: Administrator logged in from IP address 10.0.0.1, session 5k38ymo51fcvns4mrujy [5] 2012/06/14 11:57:46: SIP Rx tls:10.0.0.151:4811:

Is there a way to park a call from an analog extension? I thought maybe pressing the flash/hook button and then putting in the correct star code, but the message I get is that there's no call to pick up. I assume it's trying to retrieve a call from the park orbit, not send one to the park orbit. My park and retrieve codes are both *85. Thanks so much. Hal

Ahhh yep that does it. Thanks!

Ahhh got ya. Thank you.

Ok, thank you. Can you tell me what the variable name is for the conference room number? Hal

Hi Folks, Just have a couple of questions on conferences. 1) Is there a way to add to the body of the conference email? I see the email_conference.txt, but that appears to only affect the calendar invite. 2) On the calendar invite, how do I add the extension number of the conference room? I have our email_conference.txt set to default. It give the main phone number for the domain and the pin, but not the extension of the conference room. Thanks so much, Hal Conference email: SUBJECT:{lng subject1}{ssi variable name}{lng subject2} SUMMARY:{lng summary1}{ssi variable name}{lng summary2} DESCRIPTION:{lng description1}{ssi variable pin}{lng description2}{ssi variable room}{lng description3} LOCATION:{lng location1}{ssi variable number}{lng location2} Contents of the calendar invite: BEGIN:VCALENDAR VERSION:2.0 METHOD:REQUEST PRODID:-//PBX/4.5.0.1075 Delta Aurigids//EN BEGIN:VEVENT ORGANIZER:MAILTO:mail@example.com ATTENDEE;ROLE=CHAIR;RSVP=FALSE:MAILTO:mail@example.com ATTENDEE;ROLE=CHAIR;RSVP=FALSE:MAILTO:mail@example.com DTSTART:20120606T143000Z DTEND:20120606T153000Z DTSTAMP:20120606T145926Z SUMMARY:Telephone conference "Test" DESCRIPTION:The access code is 2763. The conference room name is "Alabu Conference Room". LOCATION:Conference Server 5555551212. UID:F5DBB4876EB84E325BAF042FCB72AC65 STATUS:CONFIRMED SEQUENCE:1 TRANSP:OPAQUE CLASS:PUBLIC PRIORITY:5 END:VEVENT BEGIN:VALARM TRIGGER:-PT15M ACTION:DISPLAY DESCRIPTION:Reminder END:VALARM END:VCALENDAR

Ahhh that works. There is a very long timeout after dialing before the PBX tries to transfer the call. I'm assuming there is a setting for how long it waits (or is it a setting in the ATA?) I'll look around. Thanks! Hal

Is there any way to transfer a call from a phone on an analog extension? I can't get the star code to work (pressing hold does not product a second dial tone), and using the star code while on the line does nothing. Any ideas? Thanks so much. Hal

Ahhh thanks. Will set to unlimited for now.

One of the extensions on our snom one gives the message that the mailbox is full when trying to leave a message. It even sends an email saying there are 159 messages in the mailbox and that it is full. However when checking the mailbox both from the web interface and the phone, it shows completely empty. Also, this is a new system, there's no way there has ever been 159 messages in that mailbox. Maybe 10 or 15 tops. Any ideas? Thanks so much! Hal

Nevermind. My fault. Somehow I had a ringtones.xml file in the html directory that was overriding the files in the web interface. All fixed now.

I'm trying to change the default external ringtone to match the default internal ringtone. I tried updating my ringtones.xml file via the web interface, but it does not seem to have changed anything. Here is my default ringtones.xml file <?xml version="1.0"?> <ringtones> <tone name="custom1"> <vendor ua="snom.*" type="alert-info">Custom 1</vendor> <vendor type="alert-info"><http://127.0.0.1/Bellcore-dr4></vendor> </tone> <tone name="custom2"> <vendor ua="snom*" type="alert-info">Custom 2</vendor> <vendor type="alert-info"><http://127.0.0.1/Bellcore-dr4></vendor> </tone> <tone name="custom3"> <vendor ua="snom.*" type="alert-info">Custom 3</vendor> <vendor type="alert-info"><http://127.0.0.1/Bellcore-dr4></vendor> </tone> <tone name="custom4"> <vendor ua="snom*" type="alert-info">Custom 4</vendor> <vendor type="alert-info"><http://127.0.0.1/Bellcore-dr4></vendor> </tone> <tone name="internal" type="internal"> <vendor ua="snom.*" type="alert-info">Internal</vendor> <vendor type="alert-info"><http://127.0.0.1/Bellcore-dr3></vendor> </tone> <tone name="external" type="external"> <vendor ua="snom*" type="alert-info">External</vendor> <vendor><http://127.0.0.1/Bellcore-dr2></vendor> </tone> <tone name="intercom" type="intercom"> <vendor ua="snom*" type="alert-info">Auto Answer</vendor> <vendor type="call-info"><{from-uri}>;answer-after=0</vendor> </tone> </ringtones> And this is what I changed it to: (note the last number in the Bellcore- line for external ring <?xml version="1.0"?> <ringtones> <tone name="custom1"> <vendor ua="snom.*" type="alert-info">Custom 1</vendor> <vendor type="alert-info"><http://127.0.0.1/Bellcore-dr4></vendor> </tone> <tone name="custom2"> <vendor ua="snom*" type="alert-info">Custom 2</vendor> <vendor type="alert-info"><http://127.0.0.1/Bellcore-dr4></vendor> </tone> <tone name="custom3"> <vendor ua="snom.*" type="alert-info">Custom 3</vendor> <vendor type="alert-info"><http://127.0.0.1/Bellcore-dr4></vendor> </tone> <tone name="custom4"> <vendor ua="snom*" type="alert-info">Custom 4</vendor> <vendor type="alert-info"><http://127.0.0.1/Bellcore-dr4></vendor> </tone> <tone name="internal" type="internal"> <vendor ua="snom.*" type="alert-info">Internal</vendor> <vendor type="alert-info"><http://127.0.0.1/Bellcore-dr3></vendor> </tone> <tone name="external" type="external"> <vendor ua="snom*" type="alert-info">External</vendor> <vendor><http://127.0.0.1/Bellcore-dr3></vendor> </tone> <tone name="intercom" type="intercom"> <vendor ua="snom*" type="alert-info">Auto Answer</vendor> <vendor type="call-info"><{from-uri}>;answer-after=0</vendor> </tone> </ringtones> Should this not change the external ring to be the same as the internal one? If not, what am I doing wrong? Thanks so much.

Thanks for the link. Yes I did set up my auto attendants per the documentation. As I mentioned internet fax services are routed correctly, it seems just that a physical fax machine on an analog line is not working. Any ideas? Thanks so much. Hal

Hi Folks, We're trying to set up the AA to redirect faxes to a fax extension. This is the Setup: PSTN feeds to a Patton 4114, which is a functioning trunk on the Snom One. The fax machine is plugged into an ATA gateway (Linksys PAP2T), which is properly registered with the PBX. After some finagling with the PAP2T, I can fax directly from the PSTN to the fax extension (I had a friend send a fax, and I routed his number to the fax extension based on his CID). This works fine. However, when dialing in to the main number where the auto attendant picks up, the auto attendant does not transfer the fax to the extension. For what it's worth, when I'm sending a fax from the PSTN, I believe I hear the CNG tone while the line is ringing, but not after the AA picks up (not sure about this though). Additionally, if I send a test fax from an internet fax service like freefaxbutton or similar, the AA routes that to the fax extension and it comes through fine. Any ideas? Thanks, Hal

Hmm alright. Yeah I don't have a problem using a test build. I'm using Mac OS X 10.7.4 Lion Server. Thanks for your help figuring this out. Hal

Ahhh yep my bad. It was reverting to LOGIN not CRAM MD5. In any event, is there a way to force it to use LOGIN instead of PLAIN? Thanks, Hal

Ahhh ok thank you. No idea how those got customized.