Our call center solution is based on Vodia/Snomone, also using Windows server IIS and SQL server 2017.
We offer our solutions as SaaS model and price is per user/month.
Call center agent panel features
• Mini crm (name-surname-address,... plus 10 custom fields)
• Call history
• Agent personal performance dashboard
• Full softphone functions (call-hangup-transfer-hold)
• Call dispositions
• Callback list
Admin panel features;
• Import customer data from excel
• Customer list management
• Autodialer (progressive)
• Wallboard (for displaying in a big screen)
• Dashboard (for displaying agent status with minutes (talking- waiting-on break…)
• Campaign management (users, lists, call dispositions)
• User management
• Blacklist management
• Break management
• Agent performance, missed calls, queue, detailed calls reports including record listening
• Call disposition management and reports
Also we can schedule a skype demo if youre interested.