qvs5010

Hi We just upgraded to 5, just to have the UC Client function! Now the problems we having, is -When calling a Contact, the call goes through pc and not via the snom handset (821, 300, 320, 710) -Mouse Scroll not working over the contact, you must hold mouse pointer over the scroll bars to work. -When adding contacts to "Frequent Contacts", and you click on "Frequent Contacts" to show, the scroll bars disappear -When handset(821, 300, 320, 710) is unregistered or unplugged the UC Client still shows contact is online. -There is no POPup on screen when a call comes in. We really need the UC Client to operate at 100%, please can Snom or Vodia Networks please help? Thanks Quintin Logical Wireless

Hi We just upgraded to 5, just to have the UC Client function! Now the problems we having, is -When calling a Contact, the call goes through pc and not via the snom handset (821, 300, 320, 710) -Mouse Scroll not working over the contact, you must hold mouse pointer over the scroll bars to work. -When adding contacts to "Frequent Contacts", and you click on "Frequent Contacts" to show, the scroll bars disappear -When handset(821, 300, 320, 710) is unregistered or unplugged the UC Client still shows contact is online. -There is no POPup on screen when a call comes in. We really need the UC Client to operate at 100%, please can Snom or Vodia Networks please help? Thanks Quintin Logical Wireless

Hi Yes i have specify a ip where the data comes from.

Can any one help?

[6] 20120822150220: Call-leg 92: Sending RTP for 1315777616-161@SVIGateway to X.x.x.x:16638, codec not set yet [8] 20120822150220: Incoming call: Request URI sip:9410992@192.168.10.2, To is <sip:0860021007@192.168.10.2> [5] 20120822150220: Received incoming call without trunk information and user has not been found Hi I have setup an auto attendant with the DID 9410992 and 0860021007. but i keep getting a 404 with this in the logs. what am i doing wrong. thx Q

Explicitly specify pickup preference hi i added a value there but no luck.

HI i don;t want to do call parking i want to know how to get *87 to work i want to pick up another call when it rings at someone else line.

How do i get the call pickup to work?

Hi when i do a *87 to pick up a call i get a code 404 [8] 20120727110450: To is <sip:*87@10.0.0.71;user=phone>, user 0, domain 2 [8] 20120727110450: From user 238 [8] 20120727110450: Set the To domain based on From user 238@bib.co.za [8] 20120727110450: Call state for call object 2: idle [7] 20120727110450: Call port 2: set_codecs for 2015832694@10_0_0_181 codecs "", codec_preference count 7 [7] 20120727110450: Undirected call pickup failed [9] 20120727110450: Dialplan: Evaluating !^0([0-9]*)@.*!sip:0\1@\r;user=phone!i against *87@10.0.0.71 [9] 20120727110450: Last message repeated 2 times [9] 20120727110450: Dialplan: Evaluating !^102([0-9]*)@.*!sip:102\1@\r;user=phone!i against *87@10.0.0.71 [9] 20120727110450: Last message repeated 2 times [8] 20120727110450: call port 2: state code from 0 to 404 what must i put in the flield "Explicitly specify pickup preference:" for this to work. Here is My Snomone details: Version: 4.5.0.1090 Epsilon Geminids (CentOS32)

Hi how can i change the tone the caller hear from a ring to music? Thx Q

HI its a plug and play setup from the server. i have pnp, 20 snom's 300, and 1 snom 370 pnp is done via there mac addresses. the codec i'm using from the patton gw to the users is ulaw. thx Q

hi yes the MOH settings are all default. thx Q

Hi i'm using a sip trunk. ISDN >>>>> Patton GW>>>>>> Snom one>>>>> snom 300 Thx Q

Hi when a call comes in from the outside, and we place it on hold, and then off hold the caller can hear me, but we can hear him. i'm using the following Snom one plus system with version (4.5.0.1090 Epsilon Geminids (CentOS32)) Thx Q

Hi I found the Problem i deleted all my domains and only had one domain, then gave it an aliases of "localhost" and bob's you uncle, it all worked. Thank for the replay |Q

Hi how do i get my phones to register. I have setup an Exstention with the following details, but i keep getting SIP/2.0 404 Not Found. what am i doing wrong what must i put for username and password on the client? my details is: Administrator only: Account number(s): 200 Dial plan: Default ANI: 200 ANI for emergency calls: Send daily CDR report to: Show following ACD queues: Use ACD dialplan when logged in as an agent: Yes Number ACD groups this extension can log into: Maximum number of CDRs: [5] 20120619200909: SIP Rx udp:196.214.133.227:51059: REGISTER sip:196.213.210.85 SIP/2.0 Via: SIP/2.0/UDP 10.1.0.84:51059;rport;branch=z9hG4bK2088675804 From: 200 <sip:200@196.213.210.85>;tag=769104391 To: 200 <sip:200@196.213.210.85> Call-ID: 1610310175 CSeq: 24 REGISTER Contact: <sip:200@10.1.0.84:51059;line=a942be1d6d96e9b> Allow: INVITE, ACK, CANCEL, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO Max-Forwards: 70 User-Agent: iSoftPhone Pro 3.3041 Expires: 1800 Supported: 100rel Supported: path Content-Length: 0 [5] 20120619200909: SIP Tx udp:196.214.133.227:51059: SIP/2.0 404 Not Found Via: SIP/2.0/UDP 10.1.0.84:51059;rport=51059;branch=z9hG4bK2088675804;received=196.214.133.227 From: 200 <sip:200@196.213.210.85>;tag=769104391 To: 200 <sip:200@196.213.210.85>;tag=95ec3a8d54 Call-ID: 1610310175 CSeq: 24 REGISTER Content-Length: 0

I did all that and no luck, it just doesn't want to connect to the Activation Server.

I have put my license key in with Capital letters. XXX-XXX-XXX-XXX

Hi I have a Snom Plus, I put my license key in my the license text box. Then I go and check by Status, and it shows no license. And my logs show: [8] 2012/06/15 14:25:46: Trunk 4: sending discover message for 41.193.4.170 [8] 2012/06/15 14:25:46: Trunk 4: Received reply for discover method [8] 2012/06/15 14:25:46: Trunk 4 (Logicalout1) is associated with the following addresses: udp:41.193.4.170:5060 [8] 2012/06/15 14:25:46: Trunk Logicalout1: Sending registration to 41.193.4.170 [0] 2012/06/15 14:25:46: Cannot send packet: No license [0] 2012/06/15 14:26:18: Last message repeated 11 times [5] 2012/06/15 14:26:18: Registration on trunk 4 (Logicalout1) failed. Retry in 60 seconds [8] 2012/06/15 14:27:14: Trunk 4: Preparing for re-registration [8] 2012/06/15 14:27:14: Trunk 4: sending discover message for 41.193.4.170 [8] 2012/06/15 14:27:14: Trunk 4: Received reply for discover method [8] 2012/06/15 14:27:14: Trunk 4 (Logicalout1) is associated with the following addresses: udp:41.193.4.170:5060 [8] 2012/06/15 14:27:14: Trunk Logicalout1: Sending registration to 41.193.4.170 [0] 2012/06/15 14:27:14: Cannot send packet: No license [0] 2012/06/15 14:27:46: Last message repeated 11 times [5] 2012/06/15 14:27:46: Registration on trunk 4 (Logicalout1) failed. Retry in 60 seconds [8] 2012/06/15 14:28:43: Trunk 4: Preparing for re-registration [8] 2012/06/15 14:28:43: Trunk 4: sending discover message for 41.193.4.170 [8] 2012/06/15 14:28:43: Trunk 4: Received reply for discover method [8] 2012/06/15 14:28:43: Trunk 4 (Logicalout1) is associated with the following addresses: udp:41.193.4.170:5060 [8] 2012/06/15 14:28:43: Trunk Logicalout1: Sending registration to 41.193.4.170 [0] 2012/06/15 14:28:43: Cannot send packet: No license [0] 2012/06/15 14:29:15: Last message repeated 11 times [5] 2012/06/15 14:29:15: Registration on trunk 4 (Logicalout1) failed. Retry in 60 seconds [8] 2012/06/15 14:30:12: Trunk 4: Preparing for re-registration [8] 2012/06/15 14:30:12: Trunk 4: sending discover message for 41.193.4.170 [8] 2012/06/15 14:30:12: Trunk 4: Received reply for discover method [8] 2012/06/15 14:30:12: Trunk 4 (Logicalout1) is associated with the following addresses: udp:41.193.4.170:5060 [8] 2012/06/15 14:30:12: Trunk Logicalout1: Sending registration to 41.193.4.170 [0] 2012/06/15 14:30:12: Cannot send packet: No license [0] 2012/06/15 14:30:44: Last message repeated 11 times [5] 2012/06/15 14:30:44: Registration on trunk 4 (Logicalout1) failed. Retry in 60 seconds [8] 2012/06/15 14:31:40: Trunk 4: Preparing for re-registration [8] 2012/06/15 14:31:40: Trunk 4: sending discover message for 41.193.4.170 [8] 2012/06/15 14:31:40: Trunk 4: Received reply for discover method [8] 2012/06/15 14:31:40: Trunk 4 (Logicalout1) is associated with the following addresses: udp:41.193.4.170:5060 [8] 2012/06/15 14:31:40: Trunk Logicalout1: Sending registration to 41.193.4.170 [0] 2012/06/15 14:31:40: Cannot send packet: No license [0] 2012/06/15 14:32:12: Last message repeated 11 times [5] 2012/06/15 14:32:12: Registration on trunk 4 (Logicalout1) failed. Retry in 60 seconds [8] 2012/06/15 14:33:09: Trunk 4: Preparing for re-registration [8] 2012/06/15 14:33:09: Trunk 4: sending discover message for 41.193.4.170 [8] 2012/06/15 14:33:09: Trunk 4: Received reply for discover method [8] 2012/06/15 14:33:09: Trunk 4 (Logicalout1) is associated with the following addresses: udp:41.193.4.170:5060 [8] 2012/06/15 14:33:09: Trunk Logicalout1: Sending registration to 41.193.4.170 [0] 2012/06/15 14:33:09: Cannot send packet: No license [0] 2012/06/15 14:33:41: Last message repeated 11 times [5] 2012/06/15 14:33:41: Registration on trunk 4 (Logicalout1) failed. Retry in 60 seconds [8] 2012/06/15 14:34:38: Trunk 4: Preparing for re-registration [8] 2012/06/15 14:34:38: Trunk 4: sending discover message for 41.193.4.170 [8] 2012/06/15 14:34:38: Trunk 4: Received reply for discover method [8] 2012/06/15 14:34:38: Trunk 4 (Logicalout1) is associated with the following addresses: udp:41.193.4.170:5060 [8] 2012/06/15 14:34:38: Trunk Logicalout1: Sending registration to 41.193.4.170 [0] 2012/06/15 14:34:38: Cannot send packet: No license [0] 2012/06/15 14:35:10: Last message repeated 11 times [5] 2012/06/15 14:35:10: Registration on trunk 4 (Logicalout1) failed. Retry in 60 seconds [8] 2012/06/15 14:36:07: Trunk 4: Preparing for re-registration [8] 2012/06/15 14:36:07: Trunk 4: sending discover message for 41.193.4.170 [8] 2012/06/15 14:36:07: Trunk 4: Received reply for discover method [8] 2012/06/15 14:36:07: Trunk 4 (Logicalout1) is associated with the following addresses: udp:41.193.4.170:5060 [8] 2012/06/15 14:36:07: Trunk Logicalout1: Sending registration to 41.193.4.170 [0] 2012/06/15 14:36:07: Cannot send packet: No license [0] 2012/06/15 14:36:38: Last message repeated 11 times [5] 2012/06/15 14:36:38: Registration on trunk 4 (Logicalout1) failed. Retry in 60 seconds [8] 2012/06/15 14:37:35: Trunk 4: Preparing for re-registration [8] 2012/06/15 14:37:35: Trunk 4: sending discover message for 41.193.4.170 [8] 2012/06/15 14:37:35: Trunk 4: Received reply for discover method [8] 2012/06/15 14:37:35: Trunk 4 (Logicalout1) is associated with the following addresses: udp:41.193.4.170:5060 [8] 2012/06/15 14:37:35: Trunk Logicalout1: Sending registration to 41.193.4.170 [0] 2012/06/15 14:37:35: Cannot send packet: No license [0] 2012/06/15 14:38:07: Last message repeated 11 times [5] 2012/06/15 14:38:07: Registration on trunk 4 (Logicalout1) failed. Retry in 60 seconds [8] 2012/06/15 14:38:08: DNS: Request rabbit-ssl2.snom.com from server 41.193.4.170 [8] 2012/06/15 14:38:08: DNS: Add AAAA rabbit-ssl2.snom.com (ttl=60) [8] 2012/06/15 14:38:09: HTTP client: Connect to 188.40.44.96:443, pending requests 0 [8] 2012/06/15 14:39:04: Trunk 4: Preparing for re-registration [8] 2012/06/15 14:39:04: Trunk 4: sending discover message for 41.193.4.170 [8] 2012/06/15 14:39:04: Trunk 4: Received reply for discover method [8] 2012/06/15 14:39:04: Trunk 4 (Logicalout1) is associated with the following addresses: udp:41.193.4.170:5060 [8] 2012/06/15 14:39:04: Trunk Logicalout1: Sending registration to 41.193.4.170 [0] 2012/06/15 14:39:04: Cannot send packet: No license [0] 2012/06/15 14:39:08: Last message repeated 4 times [8] 2012/06/15 14:39:08: DNS: AAAA rabbit-ssl2.snom.com expired [0] 2012/06/15 14:39:11: Cannot send packet: No license [0] 2012/06/15 14:39:36: Last message repeated 7 times [5] 2012/06/15 14:39:36: Registration on trunk 4 (Logicalout1) failed. Retry in 60 seconds [8] 2012/06/15 14:40:33: Trunk 4: Preparing for re-registration [8] 2012/06/15 14:40:33: Trunk 4: sending discover message for 41.193.4.170 [8] 2012/06/15 14:40:33: Trunk 4: Received reply for discover method [8] 2012/06/15 14:40:33: Trunk 4 (Logicalout1) is associated with the following addresses: udp:41.193.4.170:5060 [8] 2012/06/15 14:40:33: Trunk Logicalout1: Sending registration to 41.193.4.170 [0] 2012/06/15 14:40:33: Cannot send packet: No license [0] 2012/06/15 14:41:05: Last message repeated 11 times [5] 2012/06/15 14:41:05: Registration on trunk 4 (Logicalout1) failed. Retry in 60 seconds [0] 2012/06/15 18:42:27: Cannot send packet: No license [0] 2012/06/15 18:43:13: Last message repeated 11 times [0] 2012/06/15 18:43:13: Administrator logged in from IP address 192.168.168.252, session n3b2brsd57koegcuuqg7 [0] 2012/06/15 18:43:59: Cannot send packet: No license [0] 2012/06/15 18:50:53: Last message repeated 55 times [0] 2012/06/15 18:50:53: Administrator logged in from IP address 192.168.168.242, session 691ohsokh8jzm0ciyx1k [0] 2012/06/15 18:51:39: Cannot send packet: No license