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djanjic

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Everything posted by djanjic

  1. That is the whole issue, that is what I tried doing originally. When we dial extension from another phone we are prompted for an access code (I am assuming that is the PIN assigned) even with the correct PIN we get a message: "this feature is not available" We are running version 60.1
  2. No, he also wants to receive the VM that caller leaves. But the issue is why a user cannot record a greeting from another extension. To me that seems pretty basic.
  3. Thank you for your reply. I tried that but that doesn't solve the problem either since one of the recipients doesn't have an extension on the domain, he is not a part of the hunt group, he is the boss and wants to receive an email when no one in the office doesn't answer the call. The other recipient wants to keep their VM separate from this scenario. So the only way I knew to do is to create "shared" extension/ VM. At this point we just registered a phone to that extension, recorded the greeting and for now it is working. I just don't remember not being able to record the message from another extension in the domain.
  4. I don't think so. This is the scenario. The calls are coming into a hunt group which consists of four extensions. If no one answers the call they want shared voice mail to pickup and take a message. That message would be delivered to two email addresses. That is all they want, we just couldn't record the greeting for that VM from any of their phones.
  5. I am trying to setup a shared mail box/extension for example ext. 350. This extension doesn't have any phones associated with it, the sole purpose is to receive the VM and distribute it to two people in organization, for example, ext. 300 and 310. Extension 300 is trying to record a greeting on 350 by dialing *98350, after inputing the PIN they get a message "this feature is not available". Ext 300 has admin privileges so it should be able to do pretty much anything on the domain. I can temporary provision the phone to register to 350 but that seems cumbersome. What are we missing?
  6. We upgraded to 60.1 hosted few days ago. I just noticed that address book under domain set up is gone. We have new client who wants to set up a large address book and put them on speed dial with *XXXX. I am wondering how to do this since address book is gone and there is not enough buttons on the phones?
  7. Has any one tried to set up MOH via Encompass MV3 using "Muzak" service on Linux box? If so can you share your experience. Dusan
  8. Yes, the phones are provisioned. I am not sure what kind of changes need to be made in the ringtones.xml? Can you post an example, I am not sure what to do in it?
  9. Hello, I am trying to solve a problem for a customer who needs to distinguish internal from external calls with different ringtones. I have tried the following topic: but that doesn't seem to work. We are running hosted PBX 5.4.0 and all phones have the latest firmware from SNOM 8.9.3.60 Trying this on one of the phones prodiuces no ring tone what so ever. Can someone help?
  10. Ok, thanks, we will change that setting, thank you for your help.
  11. It was set to 200, I think that was default. What is the safe number to increase to?
  12. I am including the result of that command. I have excluded all IP addresses connected to the PBX since I do not want to share those with public. Included is the text file of the rest of it. Ican send the whole result privately if it is needed? netstat.txt
  13. Hello, On a slow morning netstat shows about 220 tls sockets and I am including text file of active unix domain sockets, which I don't know how to interpret. Also, trying to find where on the settings for the number of sockets, is that under Settings--->Network---->Ports? If it is I see the following: LDAP Port (TCP, StartTLS): 389 LDAP Port (TLS): 2346 Dusan unixsockets.txt
  14. Hello all, we are running hosted PBX on CentOS currently with about 75 domains and 360 extensions on it. For 90% of our phones we use SNOM phones which we auto provision. All these phones are registering via TLS except the few fax ATA's and some wireless Incom phones. The problem we run in to is that after server is running for a while ( 3 months or less ) auto provisioning runs in to problems. The problem is that there are no sockets available for the phone to register, sometimes the phone eventually gets registered but it takes anywhere between 30 minutes to an hour. The only thing that seems to work to fix the problem is to reboot the server. Is there a way to increase the number of sockets available for registration in order to avoid rebooting the server every few months? Thanks, Dusan
  15. We are currently running hosted PBX on a physical Cent OS machine with approximately Our current load is somewhere between 30-40 concurrent calls at peak hours and 60 domains. We have now reached the point when this service is extremely critical and we simply have to have redundancy. Our plan is to move current configuration to a VM and provide redundancy by mirroring two machines in real time . Our question is what is recommended Hardware,( CPU cores, RAM etc). configuration for such a load provided that we are planning to grow to somewhere around 100 concurrent calls during peak hours. Any suggestions-recommendations would be much appreciated. Dusan
  16. djanjic

    56.0

    Yes, that would be helpful.
  17. djanjic

    56.0

    Hello all. I know I made this request one before. But here is a feature request for us who use who provide managed hosted PBX service. It would be extremely helpful if one of the screens can show us all MAC addresses currently on the PBX, much like DID management. I remember that I was not the only one who though this would be a good feature to have. So please developers, administrators, Christian, can this feature request be included in next release? Thank you for your consideration! Dusan
  18. It would be nice to have screen similar to DID management where you can see all MAC addresses assigned to extensions in a domain. There are instances where we temporarily assign a phone to a domain until we get a permanent phone. Or for testing purposes create an extension and assign a MAC address to it. If we forget which domain it was in and forget to delete it but want to reuse the phone somewhere else we cannot because that MAC address is elsewhere. It would be nice to know where it is or e able to search for it... Is something like this possible?
  19. Hello, we are setting up a new customer who is going to have a fairly significant incoming call volume. Many of their sales people are not always at their desks, show room floor, garage etc. They want incoming calls to go to departmental hunt groups where there will be about 10 phones ringing simultaneously when the call comes in. After someone has picked that call they want to be able to put the caller on hold, page the person being called and then park the call somewhere. The person being paged should be able to go to any phone in the store and pick the call. If they don't do it in specific time table the person who answered original call should retrieve the call back and inform the client that their agent is not available. After that the caller can be transferred to the agent's VM. The obvious choice for this was a call parking. The problem is they say when they have 7 incoming calls. How will the person being paged know which parked call is for them if several calls are on hold? We are going to be using Snom 720 models for this so there is plenty of buttons available. Should I use call park or CO emulation or something else? Dusan
  20. I think I have answered my own question. I noticed that 715 does not save the URL where it supposed to look for config. It adds the line: prov/snom715-{mac}.htm after the URL. I tried three different browser with the same result. I cleared the cache on each, reset the phone to factory defaults retyped the url for auto provisioning only to came back after the reboot and that line is there. I guess I will contact SNOM for this since it appears to be their problem. Dusan
  21. Hello, I browsed the forum to see if there is a section for auto-provisioning but I do not see it so posting here. We are using PBX 5.1.2 version (long story why) and I am trying to provision a batch of SNOM 715 phones along with a batch of SNOM 720 phone. I customized that customer's specific domain with snom_720_phone.xml template and snom_710_phone.xml templates which came with the PBX. I was once informed that 710 and 715 are basically the same. 715 models came preloaded with 8.7.5.8.2 firmware while 720 came with 8.7.3.25.5. Provisioning for 720 went with no trouble. 715 behave like they do not know where to look for configuration. I have two questions: 1. Are there any 715 specific templates which we can use? 2. Why can't we use 710 teamplate? I would appreciate a timely answer since we need to deliver the phones to the customer in the next few days. Thank you, Dusan
  22. I guess I didn't communicate my confusion well enough? I am aware that I should resolve thisissue with service flags. The problem is I don't know how in this case. In other words how is one IVR going to play between 5 PM and 10 PM and then Regular message for the rest of the week comes on? Remember their regular time is 8 - 5 every day Something has to click between 5 and 10 on Monday and then after 10 again for the rest of the week...
  23. Hello, we have a customer who wants to play one message one day a week for few hours and then switch to a different one for the rest of the night/week. This second message will play for the rest of the week after normal business hours. I am struggling to set this up, here is the scenario: Monday regular hours are 8- 6 PM after this time one message will play till 10PM and then after 10 PM there will be another message (regular after hour message. This message will be playing for the rest of the week. So the only problem day is Monday between 6 PM and 10 PM. All other days are 8-6 regular hours. Dusan
  24. Has anyone tried these devices with Vodia PBX, any issues comments, good-bad. We are preparing a fairly lare installation and need to know if anyone had any experiance with these models. Thanks for any comments, Dusan
  25. <admin_mode_password>{admin-pin}</admin_mode_password> <admin_mode_password_confirm>{admin-pin}</admin_mode_password_confirm> This is what we have in config file, what do we need to change?
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