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the system call the customer and play's a recording using Office communications server, the problem is that the OCS calls phone number that is in the database but when the customer as one extension to reach him: example: dialing Microsoft support you got to dial the 1800 number then to reach the support you got to dial 3 for the support line. I need to know what string I should put in the database. we use to do this with the old modem 33.6, we use to put (,) for 1sec wait time.

Hi, I have Office communications server 2007 installed on one server that can make automatic calls, OCS use Snom one bleu to make its outbound calls. Is there a way to make the automatic call calling a phone number + extention (450-555-5555 ext:224) I have tried to put a (,) but it did not work, this is what I tried (4505555555,224). Help on this one please, Thanks. Sylvain

Thanks I just it working

I did that still not working.

Here is the config for my trunk1 comming from my provider: Name: xxxxx_xxxx_1004 Type: gateway To: sip RegPass: ******** Direction: i Disabled: false Global: false Display: Support RegAccount: RegRegistrar: 205.205.xxx.xxx RegKeep: RegUser: Icid: Require: OutboundProxy: 205.205.xxx.xxx Ani: Anonymous DialExtension: 1111 Prefix: Trusted: false AcceptRedirect: true RfcRtp: false Analog: false SendEmail: UseUuid: false Ring180: false Failover: never Privacy: pai Glob: RequestTimeout: Codecs: 0 8 CodecLock: true Expires: 3600 FromUser: Tel: true TranscodeDtmf: false AssociatedAddresses: InterOffice: false DialPlan: UseEpid: false Ignore18xSDP: false Colines: DialogPermission: Here is the config for my trunk2 going to my speech server: Name: OCS Type: gateway To: msum RegPass: ******** Direction: Disabled: false Global: true Display: RegAccount: RegRegistrar: pwd-itech.cleard.local RegKeep: RegUser: Icid: Require: OutboundProxy: sip:pwd-itech.cleard.local;transport=TCP Ani: DialExtension: Prefix: Trusted: false AcceptRedirect: true RfcRtp: false Analog: false SendEmail: UseUuid: false Ring180: false Failover: never Privacy: pai Glob: RequestTimeout: Codecs: CodecLock: true Expires: 3600 FromUser: Tel: true TranscodeDtmf: true AssociatedAddresses: InterOffice: false DialPlan: UseEpid: false Ignore18xSDP: false Colines: DialogPermission:

Hi, Trying to setup snom one with microsoft speech server 2007. My problem is that I am unable to connect from snom one to ms speech server. I have 2 trunks 1-trunk for my inbound only coming from my sip provider. 2-trunk for the speech server. I have attach is my log file. I did try to force it with the line: sip:pwd-itech.cleard.local;transport=TCP in trunk2 going to speech server. If you look at the log you can see it is taking UDP not TCP. Did inter in my DNS _sip_tcp.pwd-itech.cleard.local (My speech server). Thanks Sylvain Snom_one_log.txt