chemicalx

will check this out. thanks

What's the best way to get support from PBXNSIP? I tried email and the forums, I got no replies. Anyway, I am using v3.3.1.3177 Call Center Edition. I need to determine whether the calls reached the call-center agents (and how long were they engaged in that call) or whether the call has been abandoned by the caller. Call scenario is: PSTN >> SIP Gateway >> IVR >> Agent Group >> Agents We have just upgraded to V3 and are starting to use it with the MySQL connectivity. I have enabled all the '$' options on the cdr except the cmc. If you analyze the table by simulating calls reaching and engaging the agents and calls being abandoned by the caller, I see no difference on the data it writes on the table. In the table, there are the fields talk_duration, duration, extn_duration. They give me the same data, identical numbers for inbound and outbound calls, and whether the agents receive the calls or whether caller hangs-up before talking to the agents. Mel Guevarra

I need to determine whether the calls reached the call-center agents (and how long were they engaged in that call) or whether the call has been abandoned by the caller. Call scenario is: PSTN >> SIP Gateway >> IVR >> Agent Group >> Agents We have just upgraded to V3 and are starting to use it with the MySQL connectivity. I have enabled all the '$' options on the cdr except the cmc. If you analyze the table by simulating calls reaching and engaging the agents and calls being abandoned by the caller, I see no difference on the data it writes on the table. In the table, there are the fields talk_duration, duration, extn_duration. They give me the same data, identical numbers for inbound and outbound calls, and whether the agents receive the calls or whether caller hangs-up before talking to the agents. Anything I may have missed? Should I be getting different numbers in there? Anybody who can point me to the right direction? Thanks in advance. Mel Guevarra

thanks for the reply guys. i will be sending pm to support@pbxnsip.com shortly for the documentation. at the same time, looking at other suggestions as well. we are currently getting our cdrs from the xml files on the cdr folder. however, we noticed over the past versions, the tags have changed and we are looking for ways that will somewhat make it easier. thanks all the same.

Hi All, Anybody made this work? I have emailed support with regards to this and I haven't received any answer yet from them. There maybe people here who have successfully integrated their CDR with an SQL package. Send some help this way please. Basically, I would want the CDR to write onto a table whether on the same or different machine. I have read the possibility of this on other threads in this forum but have not really read any substantial info yet on how to go about it. Any help will be greatly appreciated. Thanks.