St. Aubin Tech

Excellent. Essentially they have office managers for each department, with each department having at least one agent queue. They want the manager to be able to watch their respective queue(s) and be able to keep track of their call flow in real time from their desktop. Any idea of a timeline for that additional functionality? No pressure.

Are there any plans to add the Agent Queues? This one client of ours has five snom one Plus PBXs and is not really interested in workarounds. They point to other PBXs, even 3CX that have client/soft phones standard.

Our client wants a much more simplistic way to view calls. Their users are "technologically limited" and giving them access to all of their user settings is not a good idea.

How long until you add Agent Groups? We have a client that is in desperate need since the old web browser console view isn't available any more.