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Allstate Computers

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  1. Does Vodia PBX have a text to speech function or is there a solution out there that provides text to speech in cooperation with IVR nodes? Thanks, Brian
  2. Nevermind, I figured it out. For those looking for this: http://wiki.snomone.com/index.php?title=Dial_Plan_Time_Restrictions
  3. Is there a way to disable outgoing calls on a specific extension or even the extension altogether on a schedule? I have a client who is a drug rehab center, and they have 2 public phones for the patients. They want to disable those phones from say 9pm to 7am. Can this be done? Maybe with a service flag? We're using version 5.1.2 at this location. Thanks, Brian
  4. I've never tried to forward a call to a park orbit, but to solve your particular problem, I'd use an agent group. I would have the incoming call ring a hunt group with the receptionist in it say 20 - 30 seconds with the final stage set to go to the agent group.
  5. We're running into an issue with several clients where they get no audio on an incoming call until they place it on hold and pick it back up. This is spanning 3 snomone servers; a 4.3, 4.5, and 5.0.10a. IPTables is disabled on all of them, SELinux is disabled on all of them. All of the clients have either a Sonicwall or Mikrotik router/firewall in place running QOS over Comcast either 16/2 Mbps or 20/5 Mbps connections. Phones are 320's, 720's, and 821's. Some have no audio on outgoing calls until they hang up and place the call again. Oh and its intermittent just to make it fun. Thanks, Brian
  6. I know there is a way to provision Yealink phones using multicast, but in a hosted scenario we cannot do that. Is there a way to auto-provision Yealink phones using HTTP like with the Snom phones (ie. http://server.com/prov/snom720.htm)?
  7. Hmm... So how would I go about changing the caller ID for a specific extensions? I have a multi-path trunk that contains multiple DID's. Their main number is the username for the trunk and the other DID's are aliased to that trunk. I need certain extensions to send a different caller-ID from the main number when diailing.
  8. How would I modify the contact field in the trunk setup? I can get the p-asserted and p-preferred identities to match the ANI but I cannot get the Contact to match the ANI field. The username for the trunk account is different than the number I need to come up on the CID. The provider doesn't like it if I change the from, so I believe my only option is to change the contact.
  9. We need the number to be a redirection from an extension because if she doesn't answer her cell phone or she's out of range, the call needs to fall back to the office phone's voicemail and not go through to her cellphone's voicemail.
  10. We have a customer who is in and out of her office on a daily basis. We programmed an 'Out of Office' service flag. We have the hunt group set so that when the 'Out of Office' service flag is set it directs all calls to her extension. If I set the 'Specify time when system calls the cell phone: No specific time excluded', then it will call her cell phone. If I set it to 'Out of Office' then it won't call her cell phone. The problem is we only want it to call her cellphone when the 'Out of Office' flag is set. So I need it to work the opposite way it's currently working. Is there a way to make it work where the system will only call her cell phone if the 'Out of Office' flag is set. It is important that it call the cellphone through extension redirection so that if she doesn't pick up it falls back to her office phone voicemail and doesn't go to her cell phone voicemail. I did see this post: http://forum.snomone.com/index.php?/topic/5799-service-flag-for-cell-phone-times/ which seems he is having a similar issue to us. Perhaps if there is currently no way to do this the Snom dev team should add it. Seems like a simple logic addition - maybe a include/exclude radio button next to the Specify time option. Thanks, Brian
  11. I know this is an older thread, but I figured I'd put in my $0.02 anyways. We're successfully running snomONE on a Microsoft Hyper-V cluster. The failover time is very fast. We haven't tested to see if calls or ACD instances stay up, but most of the time when someone gets a dropped call they just re-initiate the call. They don't start freaking out unless they can't place the call again. We've seen mostly 20-30 second migrations. I'm trying to figure out how to setup a distributed redundant configuration where one PBX is in one datacenter and the other PBX is an another datacenter. Anyone got any ideas on this one? ::cough ::cough snom?
  12. That worked, thanks very much . Brian
  13. Ok, now it's coming up - I had SIP events set to 9, sorry. [9] 2012/04/05 17:04:06: Incoming: formatted To is = <sip:+15555555555@{customersIP}:5060;user=phone> So how do you deal with a +1?
  14. There is no line in the log like that. I did a search for 'Incoming' which only came up once for the first line I already mentioned, and I did a search for 'formatted' which yielded no results.
  15. I tried the 1 just for grins and it made no difference. The number in the To: field is just the 10 digit number, there is no 1 prepended to it. Here is the actual message from the log: [8] 2012/04/04 09:54:49: Incoming call: Request URI sip:1111111111@{customersIP}:5060, To is <sip:5555555555@{customersIP}:5060> [8] 2012/04/04 09:54:49: Set the To domain based on To user 300@{customersDomain} What is driving me in circles is if you look at the call log it says that the call went to that extension, but it doesn't it goes to the hunt group.
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