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Vodia Telephone System

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Everything posted by Vodia Telephone System

  1. Can you please turn on the stand alone mode. In the app settings, under Sync page, you will find the standalone mode, you can turn it on. This mode is not recommended because it will not use the android native dialer anymore (with all the benefits), but just to find out if that is causing the issue? Thanks.
  2. Is it in speaker mode or normal mode when they hear the echo? Which make and model is the Android device? What version of the app are we talking about? Also, when you are in a call, is the native dialer being seen on screen (our app now uses the native dialer) or the app specific dialer is being used? Thanks.
  3. That's strange. What phone model is it and what version of the app are you using? Can you please send a screenshot of the active call that shows the call control buttons including hold etc. If not here, you can open a ticket with us for more info to share. Thanks.
  4. Yes you can also do that. Put the call on hold. Then you can make the next call to tell them there is a caller who wants to talk to you for example. Then when you do the tranfer, choose the held calls list to tranfer to and transfer to the previsouly held call. Thanks.
  5. With the native dialer we use now, it does not have any extra features or buttons like transfer. That's why for other features, you have to switch back to the Vodia main app (either by pulling down from the top and clicking on Vodia call OR clicking on the vodia icon or from the tray, which ever suits you). From there you can press the transfer button and then transfer. Thanks.
  6. It has been back ported, the new version of 68 should have it. Thanks.
  7. The new release 5.0.15 has been released. It should be available on the playstore in a few hours or so. It should fix the problem and some other improvements. Thanks.
  8. Can you please put in a ticket with Vodia so that we can share some information before we can suggest a possible solution. We may even need to do a screen share. Usually though the problem from Teams to Vodia side is the Teams route, which is a regular expression and depends on what you want. But for testing you could set it to .* for all numbers and also it seems to propagate after an hour or so after saving, so you can't immediately test the route setting. Thanks.
  9. Can you please open a ticket with us, so we can look at it in more detail. That is certainly not the general behavior that others are experiencing. We may have to do a screen share to see this problem and understand it. Thanks,
  10. Well many people are using it and they mostly use it as an extension as it was intended. Even with putting the DID there works well (maybe just the cosmetics may not look so good in case you name the accounts as DIDs), but by no means will anyone call it half baked, definitely people who are are using it and happy with it. Can you please tell us the remaining list wrong or not implemented?
  11. Unfortunately it can't be done with the simple settings. If we do it, it will have to be done in code.
  12. For manual flags in 68, yes you can. Just make sure the setting "Extensions that may change status" has the extension that is making the change. Also, because of status update issue on 68, the update does not happen live. So when you change the status on 68 for a manual service flag, can you leave the screen and come back to see the status change. In the next version, we may find a work around for that.
  13. Like iOS, it will show status but not be changed with a click. That changing API is simply not there in 68.
  14. A new update 5.0.6 should be available within a day or so. It has the service flags control when permitted. It is under settings.
  15. We will try to get that in our new release as far as Android is concerned.
  16. No "Make calls with" is for outgoing which works and is also present in our pictures. But additionally there has to active calling accounts (I know they are terrible with naming), that is missing, OR somewhere else.
  17. That picture with "Active Calling Account" and with the green slider on is from us. I don't see any such picture from you, unless I am missing something here.
  18. Could this be a special SW from T mobile on this phone to avoid using other apps with the native dialer? That is, have they locked it? It would be a question for them why this setting is not available, why other apps can't use the native dialer? OR In this phone the setting is somewhere else? Because all Android phones have this setting (sometimes by different names), that is specially to allow other apps use the telecom system of Android in a consistent way.
  19. That setting make calls with can be set to T-mobile. We want the "Active calling accounts" to be Vodia. Can you please show if that is on? It may be by another name depending on the phone. This one is from Samsung. Thanks,
  20. You may have already done so, but just to make sure: When you upgraded, did it ask you about turning on the Vodia Phone. That has to be turned on. If you missed it, you can still get to it but it is a deeply hidden setting from Android. The reason is, now we use the native dialer for the calls, and the native dialer must allow Vodia Phone to use it. Under the native dialer, NOT our app, go to the three dots (burger) on top right, then Settings, then Other call settings (Calls in Pixel), then Calling accounts, then Active calling accounts, and you should see "Vodia Phone" with a switch in front. Turn it on. For some phones the setting names may be a little different. But that has to be turned on. OR You could clear the cache and settings of the app, uninstall it and install it again but at the beginning, please turn on that setting when it goes to that screen, then you can go back to the app to give the rest of the permissions. Thanks.
  21. It will be out soon. Any specific complains or problems you may have with the Android, can you please mention them in detail if possible? That way we may be able to incorporate at least some of them before even this release, if small enough. At least we will have a starting point for the next one. Thanks,
  22. Salesforce is integrated through user portal (under CRM settings) as each user has his/her own credentials. The integrations is REST API and only certain salesforce licenses support that. You also have to create a security token that you have to use together with the user credentials as explained here: https://doc.vodia.com/docs/crmsf2 Thanks.
  23. Agreed. Right now, we are a little occupied with version 69. Version 69.0.4 was just released, where all of this has been done cleanly. Thanks,
  24. Yes HubSpot has changed the API. You can still use the old API and authentication method of API key with only private apps, that you can create on HubSpot. Public apps are now OAuth based and we have added that support since 69.0.4, recently released. In the same area where you added the API key before, you have to press the Get OAuth Token button and using your Hubspot account credentials give it access. Then calls should be logged as before. If, it does not work for some reason, please put in a trouble ticket with us. Thanks,
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