[Customizing ring tones on Cisco 7960]

It worked! Thank You VERY much

[Customizing ring tones on Cisco 7960]

Edit your ringtones.xml file and update the following sections with the below information. Basically, after the changes and the PBX restart, PBX should not be sending the "Alert-Info" header to the CISCO phones.

 

<tone name="internal" type="internal">

<vendor ua="Polycom.*" type="alert-info">Internal</vendor>

<vendor ua="Cisco-.*" type="alert-info"></vendor>

<vendor ua="Grandstream HT-.*" type="alert-info"></vendor>

<vendor type="alert-info"><http://127.0.0.1/Bellcore-dr2></vendor>

</tone>

<tone name="external" type="external">

<vendor ua="Polycom.*" type="alert-info">External</vendor>

<vendor ua="Cisco-.*" type="alert-info"></vendor>

<vendor ua="Grandstream HT-.*" type="alert-info"></vendor>

<vendor><http://127.0.0.1/Bellcore-dr3></vendor>

</tone>

 

HOW DOES THE PBX KNOW THAT THE PHONE IS A CISCO?

[Original CallerID not coming through once a call is transferred]

I figured out that if they use the native soft key on the phone screen, the caller id is not passed. If I press HOLD and then *77 etc...that does work successfully. The client is going to shoot me if that is what they have to do. It would be less painful if they could do a supervised transfer but the call is sent right away, so no chance of consultation with the target extension.....any ideas?

[Customizing ring tones on Cisco 7960]

Currently PBX uses the ringtones.xml file to determine what to send in the "Alert-Info" header of the INVITE. For the regualr calls, we use only 2 types (1 for internal and other one for external). For the ACD calls, we can choose the Ring Melody on the ACD page.

ringtone.xml is attached for the reference. You can modify this file and keep it in the '<working folder>/html'. Let's say, if you clear the entries for CISCO phone in this file, then PBX will not send the "Alert-Info" header to the phone. So phone will use whatever is set locally. Note you will either have to restart the PBX service or reload the ringtone.xml using Admin->Settings->Configuration page.

Before I began, I saw that <workingdir>\html was an empty folder. I copied your ringtone.xml there and restarted the pbx -- no effect. Then I erased the bellcore part of the "cisco" line, but left the remainder of the line -- no effect. Then I erased the cicso lines completely -- no change... and yes, I did restart the pnx between attempts...

 

Can you provide a sample file as it should be for my cisco 7960s please? Also, how does the pbx know there is a cisco phone at the extension? Thanks

[Customizing ring tones on Cisco 7960]

I was able to download ring tones and I can even press "settings" etc and see them and play them and even select one (check-marked the box) but when the phone receives a call, it uses the default ring. I even tried setting to option 2 that was in the phone by default and I still get the same original ring. Is there somewhere that the pbx specifies that the phone should use it's own ring setting rather than what the pbx says?

[CISCO 7960 screen logo and other questions]

I have the phones working. Converted these from a hosted solution and the customer wants them to behave as before.

 

First, the Cisco logo is on the screen: How do I remove it? Can I put something in it's place?

 

Second, they want to make calls by simply dialing 9+ number without pressing "spkr" or "NewCall" or "Dial"

 

Third, how do I program the buttons to become BLFs and to autodial features?

 

Help is greatly appreciated

I found that if I put "http://x.x.x.x/filename.bmp" it would not actually load the bmp (no time to troubleshoot beyond this) but it did succeed in getting blank space on the phone instead of the cisco logo.....sigh

[Original CallerID not coming through once a call is transferred]

What type of phone is this happening with?

we use Blind Transfer with Linksys, Cisco, Polycom's and they all work well

 

Hey

Thanks for the reply. I am using Cisco 7960s. I do have other issues with the phones as well. If you have expertize with these...help would be appreciated. I am able to download ring tones and can even play and choose them on the phone screen, but when I call the extension, I get the default ring... I would love to have a quick chat if you are willing to call me at your convenience. I have a day at the site tomorrow and I must take care of all the loose ends...thanks

 

Mario

(949) 813-2122

[Cisco Ring tones 7960 SIP]

I am using 7960 Cisco phones

 

I found a great link to ring tones and downloaded them. Also included the RINGLISTxml file. I see the TFTP download of the ringlist file. When I go to settings on the phone, I can play each one (funny, I see it download from tftp each time, even the same tone over and over). When I select a tone on the phone, I get an x in the checkbox so it looks good. When I call the phone, I always get the default ring (1of2) that came with the phone. Also, if I close the tptf server, no more ring tones!

[Original CallerID not coming through once a call is transferred]

Customer reports that when someone transfers a call, he sees the transferring extension ID. When the transfer is completed, the screen is not switching to the caller's info.

[Caller ID with CBeyond conflict with Forwarding]

OK...it works now....here is what I did.

 

Created a trunk for each user, specifying a different account (the DID number) and ANI but using the same username and login and proxy and domain.

 

Created a dialplan for each user.

 

So far as I can tell, the ANI in the account form doesn't do much in this install.

[Caller ID with CBeyond conflict with Forwarding]

Here is the link to the integration..... I am wondering if I were to change to Proxy or Sip Gateway that it would make a difference. Atila has been great in working that hack for me but I dread dealing with th ecustomer on this...I would think pretty much anybody doing DIDs would have had this issue and that it should be fixed or at least well-known..I am in a jam to get this fixed asap..all help is appreciated. Atila, I will run some call tests today and get more specific about inter-office as opposed to external callers....

[Caller ID with CBeyond conflict with Forwarding]

I installed CBeyond SIPconnect exactly per the wiki. The Caller ID being sent out is the BTN for all calls, unless I enter it in an account (which is almost always necessary). Then the outgoing caller id for every phoneis the ANI for whatever account holds the BTN. I solved this by creating an account with the BTN as the extension and entering a bogus ANI number. Now the correct ANI goes out for each extension. The trouble is that if anyone forwards their phone to an external number, callers get a "number is disconnected" recording. This is devastating. At this moment, I have to choose one or the other and it is making the install look really hokey.

 

I am using Cisco 7960s but this holds true even if I use x-lite, so it doesn't seem to be a config file issue.

 

What is the correct config for getting phone specific ANI to go out per station? As I said, I followed the wiki and used the info provided by CBeyond's cut sheet. It seems I am registering somehow as a single DID with them, rather than as a PBX. HELP

[Manual for Cisco 7960 Config file]

I am trying to configure Cisco 7960 phones and cannot find enough detail to describe the options available in the config file. IE: exactly how do I add ring tones....How do I remove the Cisco logo....How do I get it to dial without having to hit DIAL...how can i set the line buttons for autdials in the cnf file rather than manually entering them at each phone.... I am really stuck here and in dire need of help.

[CISCO 7960 screen logo and other questions]

What format should the logo be in and will the entry in the MAC file be IP address + path?

 

Also, please explain the "services" file and how to do the auto-dial. THANK YOU

I would be happy if I could just remove the logo for now..please advise Thank You

[CISCO 7960 screen logo and other questions]

you will need to put the logo on a server and tell the SIP<mac> file where to grab the file from

i think the pressing 9 is a Skinny call control protocol setting, not SIP

this phone doesn't support BLF

to auto dial features, you might be able to do that by building a "Services" file

 

 

 

What format should the logo be in and will the entry in the MAC file be IP address + path?

 

Also, please explain the "services" file and how to do the auto-dial. THANK YOU

[CISCO 7960 screen logo and other questions]

I have the phones working. Converted these from a hosted solution and the customer wants them to behave as before.

 

First, the Cisco logo is on the screen: How do I remove it? Can I put something in it's place?

 

Second, they want to make calls by simply dialing 9+ number without pressing "spkr" or "NewCall" or "Dial"

 

Third, how do I program the buttons to become BLFs and to autodial features?

 

Help is greatly appreciated

[CISCO 7960 not provisioning]

I was able to get my Cisco 7960 to register with the PBX by copying the SIP<MAC>.cnf sample file with a change to the correct IP address. When I changed things in the PBX, like the name etc..., the phone would not update. In other words, it still said CHRIS on the screen (from the sample cnf file). I tried a few things, including eliminating the SIP<mac>.cnf from the tftp directory and nothing worked. Finally, I factory reset the phone. When I re-booted, it could not find the config file. It is in the directory and I can edit it to verify the content. But the tftp log (I'm using pumpkin) showed "file not found"

 

I removed and then re-installed PBXnSIP (funny, it kept my configuration). But no change. Help! My phone now says "Phone unprovisioned" When does PBXnSIP create the config file and where does it put it? Why does my phone not change when I make changes in the PBX? By the way, my MAC is 003094C443AD...