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About jcate

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  • Birthday 03/24/1988

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    Ann Arbor, MI
  1. One of our Clarity customers is having an issue with the Agent Group. In their call center, they have agents who do not answer the phone when a call rings to them. They currently monitor the Agent Group Agents tab and the Calls tab. Is there any way to show on the Calls tab to whom a call is ringing and/or how long it has been ringing? I can't seem to find any option to enable this? Thank You!
  2. Thank you for the reply! When I tried adding a 1 into the country code, both inbound and outbound calls failed. I ended up solving the problem by changing the Rewrite global numbers in the trunk from "check domain country code" to "e.164 without leading +" I'm sure NANPA 11 digit would have worked as well, though?
  3. Quick question.. We receive incoming caller ID from Verizon in the format +1NPXNXXXXXX. There isn't an issue displaying this number format on the phone, however when an EU goes to call this number back, they receive a number not found warning. This occurs on both Polycom IP series phones and on numerous SIP softphones that we have. I've tried creating a dialplan to remove this + sign from numbers, but I can't seem to get anything to work. We have our customers on a 3.4 box and have a 4.0 testing box. I can't get the dialplan to work in either.. The testing box in 4.0 says no dial plan match found for anything I try. I've tried +* replace with + and +1xxxxxxxxxx replace with 1xxxxxxxxxx. Any ideas?
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