polycom2080

I would like to know if there is any way to get the PBX to do all the following, or Evan with a third party application, or any other suggested for a call center in a hosted investment, will need the ability to review all reports in the following views: real-time, historical, and integrated We will need the ability to run and/or generate the reports daily, weekly, monthly, quarterly, annually and in intervals. It would also be an added luxury if the system has the ability to set thresholds. (color coding, timing etc…) and a remote access function. I. ACD Reporting a. Agent Level 1. Available Time 2. ACD Time 3. Total Calls Received 4. Abandoned Calls 5. Total Calls Answered 6. Ring Time/ASA (Average Speed of Answer) 7. Average Hold Time (The average amount of time an agent keeps a caller on hold) 8. Average Handle Time (AHT) 9. Redirected Calls (A report that generates the amount of calls that were forwarded to another angent because the initial agent missed the call) 10. Aux Time 11. Outbound Calls 12. Transferred In/Out Calls b. Split skill 1. Outbound 2. Staffed time 3. Service Level 4. Abandonment Rate (ABD) 5. Abandoned Calls 6. AUX/ACW 7. Average Speed of Answer 8. Average Handle Time 9. Transfer in/out time II. Quality a. Call Monitoring 1. Real Time Live Call Monitoring 2. Diagnostics/Scheduled Monitoring 3. Barge/ability to take over the call. III. Workforce Management a. Forecasting (expected call volume based on historical data) b. Scheduling (schedule shifts based on forecasted volume from historical data) In addition, it would be beneficial to have the ability to have .net system integrate with the PBX. We would like to have the option for the caller to enter their information that will automatically integrate and/or talk to our UM System.

SUPERVISER, AND LIVE MONITOR TOOL TO SEE ALL LIVE CALLS IN QUE ETC

any call center module that could be inter-graded with the PBX..

Any idea about a PBX for deaf people ?

support any update on this one ?

how would it act in a busy office that parks more then 3 calls at the same time? any way to just use ext 150 to park all calls and the pbx will announce that this parked in 150*1 and second par it would park in 150*2 and third 150*3 so like this you just say mike pick up call park 1 and kevin pick up call park 2 and frank call prk 3 and every knows to use the same star code

http://www.polycom.com/global/documents/support/sales_marketing/products/voice/polycom_productivity_suite_datasheet.pdf

that was fixed on the newest version 4.2.0.3961

as well i see that i cant change the Music on Hold source

how does the call park work on version 4.2.0.3961 i see an option on Extensions that may use this orbit, and what ever i would fill out it wont take it

when ext 40 will do a call barge in one ext 41 (*8341) and if ext 41 have a call waiting then 40 will loose the call and cant dial again *8341 unless 41 only have one call, is this the right way or ?

is there any way to change the layout of the pbx, a reseller wants to sell with 2 diffident names and would like a diffident layout and colors

what have been changed on this version from 4.2.0.3956 ? please advice

The BLF seems to work well to show if the ext is on a call, or haves an incoming call, but to grab a call and answer via pressing BLF it will only work if its an internal call, if its a call from external it worn work, ( seems that it send *87 and the ext number, {example *87201} if its from an outside call it sends {sip:*87+19787462777@pbx.snomone.com} and the PBX send back a 404 to that request as well the MWI just keeps on all the time Evan after doing *99 please advice

was the issue resolved ? if yes please post a link

it does work fine on blackberry or on EVO try to listen to that wav file on your PC you might have the same issue that the PBX send an empty file, do you have more then one email address added ? if yes then the 1st email address will get the wave file and the 2nd will get an empty file or is your pbx up more then 15 days? do a restart

thanks for the update, but the issue with the polycom BLF remain the same, once of your ext that you watch gets a call the light will just stay on forever.. as well when i am on the phone and one of the ext gets a call i will experience a call waiting beet as i would have a beep,

we are having as well an issue with the latest version 4.2.0.3930 that on the polycom the BLF will remain ON/Blinking Evan that ext have answer the phone, do you have an update for WIN32 for that bug ? Thanks in advanced

Thanks!!

this only happen if one part have disconnect the call and the user remain on the call, it will disconnect after 120 second, if you will do mute and listen to a speach/hotline/radio it wont get disconnected

No, we would set up 2 PBX and the fail-over will work via SRV and the phones would register to an other second PBX and the DID would reroute since we have setup to send it to DNS not to an IP an we have worked with polycom files that will register to 2nd box without having to restart and when the primary is back up it would reregister to primary in this case it would be very help-full to get a solution for the emails

thanks i have got it to work when i have added * at my ext under May clean up the following extensions thanks for this build

what star code do i need to use ? i only see the same *62 please advice and thanks so much

why when i try to change a IVR file OR a ring back WAV file it will allways stay in cache ? i would need to delete AA and recreate or restart the PBX

here is the case, if we have a 2nd server set up for fail-over and the a full backup from each domain and the both PBX haves the mail server on then the same domain will get 2 midnight cdr reports, now i would like to have the option to turn off the mail server and turn it on, i have tried by putting in a wrong password, but the issue is if i correct the password it will send out all unsent emails so the client would get a whole bunch of email, i would suggest to have a on or off , or it should only send emails if it have any call activity, please advice what can be worked out