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Happy

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Posts posted by Happy

  1. Pbx version : vodia 69.1.4 / Phones Snom 320 

    When dialing out from the vodia phone (windows app or browser app), the number is passed to the phone, active line goes on for a moment and then phone disconnects without further dialling.
    Does anyone has any clue what might be wrong, how I can debug this issue...

    Many thanks,
    Marc

  2. Even the upgrade from Windows 7 to Windows 8 cost money rolleyes.gif. Or for example, Adobe upgrade cost can be hefty, especially if you have twenty licenses in the company. The problem is that the snom ONE V4 editions were heavily subsidized: selling a 250 extensions PBX for a symbolic price was just too good to be true; V5 needed to correct that. Just for the record: pbxnsip prices were on average significantly higher than the V5 prices.

    I have a 10-user pbxnsip licence and I bought me a 3 jear upgrade licence at the same time. My upgrade is still active now in 2013, but my licence key will not work, from what I see here : what is snom doing with that ?

  3. Those are learnt by the PBX based on which system it is running on.

     

    For example, {http-url} tag will be replaced with http://192.168.1.10 ,if you run the PBX on 192.168.1.10.

    Since I have updated pbxnsip to snomone (geminids) my phone action-keys are not working anymore. Reason {http-url} is replaced in the phone with the pbx network adress including /prov !

    Example : url {http-url}/telbook.xml?auth=basic = http://192.168.1.15:80/prov/telbook.xml?auth=basic ON THE PHONE.

     

    Why is this, because the xml is not found anymore that way.

     

    Best Regards,

    Marc

  4. Since updating the firmware of our snom-320 phones to 8.7.3.10, we notice that after a call transfer, the name/number on the display is not the one from the calling party, but the one of the receiving phone itself.

     

    We are using pbxnsip (the latest version that was available) and with the 8.3.35 firmware of the snom-320, things were ok. Can we correct this by changing something on the pbx site, the snom-320 site ? Or do we have to revert to the previous firmware ? Or upgrade pbxnsip to snomone ?

     

    Best Regards !

    Marc

  5. Is it possible to put the state of more than one service flag to .F. in one move using an xml-file, called from a menu through the minibrowser. <_<

     

    I have a set of 5 different service flags to trigger ivr's, but only one should be active (.T.) at a given time.

     

    I can change them one by one on a on/off basis using a menu and the minibrowser, but then I have no clue in what state the other service flags are.

     

    Best Regards,

    Marc

  6. Were you able to roll back to Pbxnsip Version 4.3.0.5021 and post the sip trace of your successful call here? We can determine what needs to be configure on snomone beta corona 2011-4.5.0.1030 header page by looking at the invite to the trunk provider.

    This is Sip-trace of a successful call to the provider using pbxnsip:

     

    [5] 2012/02/27 22:32:55: Dialplan "Algemeen Kiesplan": Match 0495123456@pbx.praktijk.be to <sip:0495123456@ssw0.brussels.weepee.org;user=phone> on trunk WeePee

    [5] 2012/02/27 22:33:06: INVITE Response 487 Request Terminated: Terminate 7b7c5aa6@pbx

    [5] 2012/02/27 22:34:56: INVITE Response 487 Request Terminated: Terminate c76e272a@pbx

     

    Detailed log-file as attachement.

     

    Best Regards,

    Marc

    logfile pbxnsip.txt

  7. Please find the copy of the menu.xml template (It is in the menu.zip file, just because the forum did not let me attach the XML file)

    Many thanks for the example file.

    Is there a reference in the wiki to the syntax and references, used in this file ?

    Correct me if I'm wrong, but there is no description of this in the Minibrowser Wiki pages.

     

    Best Regards,

    Marc.

  8. Actually, the files should be available as templates. So you can change them from the web interface and "play" with it, add custom content like the service flags. Alternatively, you can put them into the html folder, the path would then be html/snom/menu.xml. It is all content for the mini browser, the snom Wiki describes how to use it.

    I can't trace the file menu.xml. So I put a file hello.xml in the html directory of my pbxnsip program tree.

    Action key on the phone : http://192.168.1.15:80/html/snom/hello.xml

     

    No hello however ? Where did I go wrong ?

  9. Any chance that you have a similar log (working) from v4.3 or whatever version that you were using?

    I'm not sure what you mean by 'similar'. What I did was : clear the log-file, make a call, fetch the log file and send it over.

    I am using Pbxnsip Version 4.3.0.5021 (Win32). I just stopped the pbx and put the snomone pbxctrl.exe file in place of the other.

  10. When you upgrade to the new ALPHA or BETA release you lose the SIP trunk Header defaults from the older releases. You need to go into the

    Remote Party/Privacy Indication setting on your SIP trunk and select use custom headers.

     

    Good luck.

    No luck. I have been using 'Custom Headers', have been playing with the settings, but does not solve the problem.

    I hope the support people of snom can shead some light : I was using 'Remote-party-id' in the setting on pbxnsip. I have attached a logfile with a call, using custom headers here.

     

    But to me changing these settings is a stab in the dark, I have a rather limited Sip knowledge.

     

    Best regards,

    Marc.

    logfile snomone 3.txt

  11. Would like to get some advice : updated latest pbxnsip to snomone beta corona 2011-4.5.0.1030, using snom green (updated) licence key. Snom 320 phones updated to latest version (8-4-35).

     

    From now on impossible to make outbound calls using the voip weepee standard nor backup trunk. Any attempt ends with 'service unavailable'.

    I have added a trace from the log file. Trace 1 is with co-lines, trace 2 is with co-line removed. It does not work either way. Outbound dialing using a patton gateway works like always.

     

    I hope someone can give me a clue to solve the problem. Rolling back to the latest pbxnsip version makes all problems go away. B)

     

    Best Regards,

    Marc

    logfile snomone 1.txt

    logfile snomone 2.txt

  12. I would like to have some information about the use of actions keys.

    I was looking for the file menu.xml to see

    - where it is located

    - how to proceed to make it work for us.

     

    What I would like to do is make something like the snom-menu action key. End-user should be able to choose between 7 service flags : one of them should be activated, the rest deactivated at the same time. I don't know if this is possible at all using an action key.

     

    The service flags are in a HG and caller is referred to an IVR according to the settings of the flags. Right now we are editing the HG from the pbxnsip interface, but that is not a user-friendly method.

     

    Hope someone comes in with a solution.

     

    Best regards,

    Marc

  13. I would like to have the 'from based routing' setup so that incoming calls from number 01234567 are passing the ivr towards a hunt group, in casu 90.

     

    1. !22!90! redirects calls coming from extension 22 to hunt group 90.

    2. !01234567!90! just plays the IVR.

     

    Can anyone tell me how I can debug this problem, looks in the log the incoming number is registered as 01234567 ...

     

    Best Regards,

    Marc

  14. Hint: These files are part of 4.5 version, so you can get them from 4.5 installation.

    Snom One Version, as there is no Pbxnsip update available (Yet?) ...

    But we'll give it a try.

     

    You know anything about the type of usb-requirements for bluetooth ?

     

    Regards,

    Marc

  15. I would like an answer to the following questions :

     

    1. Pbxnsip Version 4.3.0.5021 (Win32) supports automatic provisioning of Snom 720 phones ?

    2. Is the Snom 720 usb -a type connector working with a standard bluetooth dongle, or are there restrictions ?

     

    Best Regards,

    Marc

  16. In this case I mean changing it to a 'speed dial button'.

    I found most info in the snomone manual.

    Still one question : Where can I find the xml-syntax for 'speed dial button' ?

    I hoped that I could change the config of one phone and then look in its xml file under settings. BUT the Settings tab in the snom phone web interface is not there, probably because I'm not logged in in the admin mode.

     

    I'm providing the admin name and password, but that seems not enough to get admin mode ??

     

    Marc

  17. Did not clearly understand the "other destination" part.

    In this case I mean changing it to a 'speed dial button'.

     

    The snomONE provisions the "snom" key (not the help key). This is done using "dkey_snom" parameter on snom_3xx_phone.xml template. You can replace this with your "other destination" syntax. Similarly you can modify dkey_help.

    So if I understand this correctly, I'll have to look for the proper xml-file in the pbxnsip directory, where I can change these keys. Afterwards all snom320 phones will have this key mapped the same way. That is exactly what I wanted to do, great ! :)

     

    Thanks,

    Marc

  18. I wouldn't really consider this as a bug- some customers want also these calls in their missed calls list..

     

    Which is why a new setting will be available in the next firmware branch 8.7.x (expected to be released until the end of this year)

     

    Further information is already available here.

     

    madigan

    You are right : it is not really a bug. Just a lack of flexibility :)

    Nice to see the issue will be dealed with in a next firmware release.

  19. I think the hunt group is just not the right way to do this. The ACD has a lot more possibilities to keep callers lined up nicely and you can record some prompts informing them and keeping them lined up. Then you have all the time to process them one by one. In case there is no line, the caller would still get the ringback tone immediately.

    There seems to be one problem with the ACD : we have 6 phones in different places and 2 persons to pick them up, but they can be at any phone when a call comes in. So phones ringing one after the other are definitely NOT the way to go. Is the following scenario possible : use a HG in the agent extension list and log the HG in automatically (field 'Administratively login these agents') ?

     

    Marc

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