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YSJ3010

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Everything posted by YSJ3010

  1. Hi How can i get a demo License for Version 5 ?
  2. I am testing 2011-4.5.0.1050 Coma Berenicids
  3. Hi in version 3.2 when doing a blind transfer it use to send along the person who transferred the call along with the original caller info For example R 201 with the callers info can you add this back in the next version? Also we have an issue when transferring calls, we always use transfer and not blind transfer, now the problem is that the person receiving the transfer never knows when it was transferred already as it doesn't ring and its very confusing can you can a tone ones the call it transferred Thank you
  4. YSJ3010

    midnight report

    Hi Support Is there a way to modify the report it should have by each call the recording name of the call? Thank you
  5. YSJ3010

    Queue Status URL

    Hi Sugar CRM has no way to have a SOAP point for talking with a PBX. Any way to able to do screen pops to a URL on incoming calls to a Queue to pass the phone number to a url? https://sugarcrm.com....aspx?Phone=CID Exhttps://sugarcrm.com...hone=8135551234 Thanks
  6. Hi What is the code to use on the trunk it should display " ANI for emergency calls" ? Thank you
  7. Hi We are trying now 2011-4.5.0.1050 Coma Berenicids (Win32) The problem that we are having is that when we are using Remote-Party-ID the invite it not working i know that in this version we can customize the sip invite , well i want able to get this to work like before PBXNSIP/4.2.0.3973 2011-4.5.0.1050 Coma Berenicids From: "Stephen" <sip:7188888888@domain.sample.com;user=phone>;tag=14837 From: <sip:>;tag=58356 Contact: <sip:9788885555@22.22.22.22:5060;transport=udp> Contact: <sip: 22.22.22.22 :5060;transport=udp> Remote-Party-ID: " Stephen " <sip: 7188888888 @ domain.sample.com ;user=phone>;party=calling;screen=yes;privacy=full Remote-Party-ID: " Stephen " <sip: 7188888888 @ domain.sample.com ;user=phone> New P-Charging-Vector: icid-value=;icid-generated-at= 22.22.22.22 ;orig-ioi=domain.sample.com I guess i will need to use a custom invite Please let me know what it should put that it should work just like the old version Remote-Party-ID Thank You
  8. Hi on the missed calls email it shows the To show the AA not the ext number that missed the call , please find attached the missed call XML please let me know what i should change that the mist call the To part should have the ext number that missed the call Thank you
  9. Hi Thank You for the preview version 1. By Administrator Permission section a new option was added to allow a ext user access to the whole system The problem is when the system administrator gives permission to a user to have domain access the domain user can now log in and change his permission for whole system 2. By Number ACD groups this extension can log into theirs opinion 1 or unlimited How will this work , when we *64 and my ext number is in 3 agents groups (ACD) will the system ask to what ACD to you want to login ? if yes please add the option by the ext level 1-10 ( now theirs only opinion 1 or unlimited) 3.will this version use multi core processor? 4. do you have a preview version of the pbxnsip version that allows snom , polycom , aastra (will it be released the same time as the someone version ?) Thank you
  10. Hi when I setup the pbx to save the cdr as csv (file:disk) this is what it saves in the cdr only the fist line is in comma delimited How can I setup that all the info should save in comma delimited format , Thank You enduser2.pbxnipconfig.com,3ecbfe6144832dcd303f3c7c41ecb41f@25.25.25.25,3ecbfe6144832dcd303f3c7c41ecb41f@25.25.25.25,WIRELESS CALLER (718-809-5555),212-444-1111,I,trunk,20111031093853,20111031093853,20111031093914,RR_Global_SIPGW_O_01,,+17188095555,,,udp:24.24.24.24:5060,VQSessionReport: CallTerm LocalMetrics: Timestamps:START=2011-10-31T13:38:52Z STOP=2011-10-31T13:39:14Z CallID:3ecbfe6144832dcd303f3c7c41ecb41f@25.25.25.25 FromID:"WIRELESS CALLER" <sip:7188095778@25.25.25.25>;tag=as46dc37d8 ToID:<sip:12124441111@nycinpro01.siptest.net>;tag=e822d4ba40 SessionDesc:PT=0 PD=pcmu SR=8000 FD=20 FO=160 FPP=1 PPS=50 PLC=3 LocalAddr:IP=24.24.24.24 PORT=17606 SSRC=0x0ff8f7a9 RemoteAddr:IP=25.25.25.25 PORT=18302 SSRC=0x14334146 x-UserAgent:pbxnip/4.2.1.4025 x-SIPterm:SDC=OK SDR=AN PacketLoss:NLR=0.0 JDR=0.0 BurstGapLoss:BLD=0.0 BD=0 GLD=0.0 GD=0 GMIN=16 Delay:RTD=0 ESD=0 IAJ=3 QualityEst:MOSLQ=4.1 MOSCQ=4.0 ,,2292
  11. Hi I'm testing the pbxnsip Billing settings its working great the only problems are 1. that the domain Administrator ( my customer) can login to the portal all add money to his account Is their any way to change the to restricted a domain administrator from changing it ?( only the system administrator should change it ) 2.the system cuts off the call 0.00 balance with no warning
  12. Thank You for the quick reply , on pbxnsip tire isn't a way to filter calls so i wanted to do it in excel when i copy and past some rows are not right and i cant filter it How hard is it for you to add the scripted ( please help us ) Thank you in advanced
  13. Hi I have a lot of customers that want the ACD(Cue) midnight REPORT IN A .CVS format please post what i need to change in the email_queue.htm that the email should display everything that it's displaying now + attached cvs "Tab Delimited " From To Time Account IVR Ringing Talking ( Hold Time ) XXX-XXX-XXXX XXX-XXX-XXXX 23:37 102 0:04 0:02 0:16 1:55 XXX-XXX-XXXX XXX-XXX-XXXX 23:34 102 0:04 0:03 0:17 2:05 XXX-XXX-XXXX XXX-XXX-XXXX 23:24 102 0:04 0:02 0:17 XXX-XXX-XXXX XXX-XXX-XXXX 23:20 102 0:04 0:03 0:21 XXX-XXX-XXXX XXX-XXX-XXXX 23:19 102 0:04 0:02 0:39 XXX-XXX-XXXX XXX-XXX-XXXX 23:18 0:03 XXX-XXX-XXXX XXX-XXX-XXXX 23:18 0:03 XXX-XXX-XXXX XXX-XXX-XXXX 23:16 102 0:04 0:07 0:17 5:04 Please advise Thanks
  14. Hi Please see the trace attached this is what i did called #1 called #2 called #3 caller 1 wrang for about 20 sec and stopped and then caller 2 started to ring the system told caller 1 "there is 1 more caller head of you " cue log.txt
  15. Hi all settings by "When a call approaches the head of the queue:" is blank Please advise what logging to setup on the pbx to find the problem
  16. Hi i got completes from customer that they are wanting on the cue and the system tells then that im the 2 nd then it goes back up to 3 when a caller in front of me starts ringing if you need any logs please advise how you want me to setup the longing Please advise
  17. YSJ3010

    Radio

    H IM using pbxnsip hosted and I have some customers that wan to the MOH to me live Radio ( we got permeation from Radio.com if I don't charge a extra fee for radio on hold ) please advise how I can configure the link below to be a RTP stream http://player.radio.com/player/RadioPlayer.php?version=1.2.10232&station=91 Please advise
  18. How can I remove the on hold dial tone Please advise
  19. Hi if I transfer a call to a wrong ext that dos not exist the call will hangup , is their a way that it should ring back on my phone or go back to step 1 that the call started ? [9] 2011/09/15 12:06:11:Dialplan: Evaluating !^([0-9]{10})@.*!sip:\1@\r;user=phone!i against 2000@test.test.com[9] 2011/09/15 12:06:11:Dialplan: Evaluating !^([0-9]{11})@.*!sip:\1@\r;user=phone!i against 2000@test.test.com[9] 2011/09/15 12:06:11:Last message repeated 3 times[8] 2011/09/15 12:06:11:Hangup: Call 158 not found
  20. i have this a lot with the polycom the don't some times it wont use the dns server from the router and you need to key in a dns server
  21. i has this a lot of times restart the phone press setup > in the network setting key in a DNS and the time will work
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