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nebbin

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Everything posted by nebbin

  1. We currently using Vodia PBX with our client's middle software that is voice automation + a bit of AI in the transportation business. For a current call, what API can we use to call an external number to dial and external number and connect this external to a current call to of an agent? The business scenario in this case is to connect a incoming call to the number (cell phone) of a transport driver, without any human intervention. The middleware developed will queue it's own database to determine the appropriate number to dial. However, with this information what Vodia commands (API)/code do we need use to achieve this and are there any examples of such code. Thanks, NE
  2. nebbin

    Call Center - Call Automation

    Gosh, I was hoping for a more meaningful response?
  3. This suppose to be in place by April 26, 2018. We have registered and transferred our account... Is there anything else we need to do? What about download parameter from snom RDS Service - Moving to SRAPS? Newbie and need to know before deadline. Thanks, NE
  4. nebbin

    BLF - NW BUTTONS V60.00

    Seems like there is NO combined BLF for monitor, pick up and speed dial. Client has SNOM 320's and only has 10 free buttons? In Future how can we get around this... We don't have any documentation on new buttons set up, so does this mean 30 buttons will be needed,, when previously on 10 were required to do three function for one extension (button)?
  5. nebbin

    snom RDS Service - Moving to SRAPS

    When is that to be released? I now understand the deadline is moved to May 6th...
  6. nebbin

    BLF - NW BUTTONS V60.00

    ? Clients are not going to buy that?
  7. No joy...but next upgrade seemed to resolve this issue. 60.0.2 :-)
  8. Seems like there are domain administration issues with version 60.00. Anyone else experiencing this? A. If you change to NOT allow to amend Dial plans, it also takes away right to: 1. View extension 2. Auto Attendant 3. Hunt Groups B. Domain Administrator can no longer see Call logs? Thanks, NE
  9. nebbin

    Cell No Longer Showing Extension, but CID

    No luck at all with DISA?
  10. We just moved to 60 and clients says calls redirected to cell phone show CID (which one would expect). They said previously it showed the extension call the cell phone and that's what they want to show? Is this now possible and, if so, what setting do we need to change to achieve this for a specific customer (in their own domain). Thanks, NE
  11. nebbin

    Delayed ringing

    What version is this fix to be released on, or will you send out ringtones.xml code for up?
  12. nebbin

    Cell No Longer Showing Extension, but CID

    OK, thank means this will impact other domains...So I'll need to establish a trunk just for that domain? Trunk is currently set to preferred Identity... NE
  13. Cannot restart PBX easily with number of clients we have? What will restart pbx do? My sw build date says: Software-Version: 60.0.1 (CentOS64) Build Date: Mar 6 2018 08:31:12 Is there a difference? NE
  14. Voicemail-to-text will help us distinguish ourselves from other providers (something busy client would prefer). Does Vodia have any plans to assist users to achieve this aim? Specifically, something in product or a seamless integration to third-party solution. For example: Asterisk, Metswitch, Freeswitch,SipWise, etc all integrate with Mutare's giSTT email gateway (which has wav file to text). NE
  15. nebbin

    Call Transfers

    We have an extension that goes to a HG if not picked up. If not answered this ends up in a voicemail box (separate from this original extension) However, when people in the HG or office pick up a call, they don't seem to be able to transfer calls to this original extension? Is there a known issue? Our system is: Version: 4.5.0.1075 Delta Aurigids (CentOS32) Created on: May 7 2012 12:21:16 License Status: snom ONE Hosted Gombay 2
  16. nebbin

    Unable to change voicemail greeting

    OK, will try that.
  17. This refers of topic 4887. We have similar problem but we're running on LINUX (Centos 5). Does anyone know how to resolve this issue quickly. Our customers cannot select and activate voicemail greeting (*98 or just through main voicemail menu). Also in mailbox setting, I don't see personal announcement option. Thanks
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